Abstract:Perkembangan teknologi informasi dan komunikasi telah mendorong transformasi digital di berbagai sektor, termasuk sektor kesehatan. Salah satu implementasi transformasi digital kesehatan di Indonesia adalah pemanfaatan aplikasi…
plikasi SatuSehat Mobile yang terintegrasi dengan sistem rekam medis elektronik. Namun, tingkat pengetahuan masyarakat, khususnya kalangan pelajar, mengenai peran rekam medis dan pemanfaatan aplikasi kesehatan digital masih relatif rendah. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan pengetahuan dan pemahaman siswa mengenai peran rekam medis sebagai penyedia informasi kesehatan serta pentingnya menjaga kerahasiaan data kesehatan. Kegiatan dilaksanakan di SMA PGRI 4 Denpasar dengan melibatkan 25 siswa sebagai peserta. Metode yang digunakan meliputi persiapan, pre-test, sosialisasi, edukasi menggunakan pendekatan Community Based Interactive Approach (CBIA), post-test, dan evaluasi. Materi yang diberikan mencakup pengenalan rekam medis elektronik, kerahasiaan data kesehatan, manfaat rekam medis, risiko kebocoran data, serta pemanfaatan aplikasi SatuSehat Mobile. Hasil pre-test menunjukkan bahwa sebagian besar siswa memiliki tingkat pengetahuan yang masih terbatas dengan nilai dominan pada rentang 6–7 dari skor maksimal 10. Setelah diberikan sosialisasi dan edukasi, hasil post-test menunjukkan peningkatan pengetahuan yang signifikan, dimana seluruh peserta memperoleh nilai maksimal 10. Hasil tersebut menunjukkan bahwa kegiatan sosialisasi dan edukasi efektif dalam meningkatkan literasi kesehatan digital, pemahaman tentang rekam medis, serta kesadaran siswa terhadap pentingnya perlindungan data kesehatan pribadi. Kegiatan ini diharapkan dapat mendukung peningkatan literasi kesehatan digital di kalangan pelajar dan mendorong pemanfaatan teknologi kesehatan secara optimal dalam mendukung transformasi digital kesehatan nasional.
Abstract:The rapid development of information and communication technology (ICT) has changed the way information is accessed. The use of mobile devices, the internet, and various online learning applications is increasingly widespread.…
pread. This demands innovation in learning methods to make it more relevant and interesting for learners. This article aims to identify ICT applications used for learning innovation and digital era learning models. The method used in writing this article is descriptive method and through literature study. The conclusion of this article is that there are three learning innovations that can be applied, namely: Project Based Learning (PjBl), Google Sites and Google Drive. And there are three digital era learning models, namely: Blended Learning is a combination of online and offline learning, Distant Learning and Mobile Learning (M-Learning) Mobile Learning is learning supported by wireless mobile technology (smartphones).
Abstract:Public service innovation in the development of micro, small, and medium enterprises (MSMEs) in Indonesia has been historically dominated by the managerial logic of New Public Management, which positions efficiency and quantitative…
uantitative targets as the measure of success. This approach fails to build long-term relational capacity among entrepreneurs, government, and the broader supporting ecosystem. This article analyses HETERO SPACE (House of Entrepreneurs, Technology-driven Ecosystem, Resource Optimization, Supportive Programs, Accessible Network, Collaborative Environment), a public service innovation developed by the Cooperatives and SME Office of Central Java Province, which received outstanding recognition in the 2025 Public Service Innovation Competition. The analysis applies a New Public Governance framework with emphasis on two sub-theoretical dimensions, namely co-production and collaborative networking. The research approach is a qualitative case study drawing on secondary data from the official Public Service Innovation System, implementation reports of the Central Java Cooperatives and SME Office, and relevant academic literature. The central argument is that HETERO SPACE is not merely an expanded MSME assistance programmed but a transition in the role of government from a sole service provider to an ecosystem orchestrator that mobilizes resources across actors. Findings indicate that HETERO SPACE success rests on three interrelated conditions, namely a platform design that facilitates inter-actor encounters, trust built through repeated interaction, and institutional commitment from the provincial government to share authority with non-state partners. The article contributes to Indonesian public administration literature by shifting the analytical arena of co-production from the social and health sectors to economic governance, and by demonstrating that New Public Governance principles can be operationalized concretely at the subnational level.
Abstract:This study aims to analyze the level of taxpayer compliance in paying Motor Vehicle Tax at the Samsat Office of Bantaeng Regency. The research uses a descriptive quantitative and qualitative approach with data collection…
techniques through documentation, interviews, and observation. Quantitative analysis is carried out by measuring the formal compliance ratio based on the number of taxpayers who pay on time compared to the number of registered taxpayers, while qualitative analysis is conducted through indicators of awareness, compliance with due dates, compliance with regulations, willingness to pay, and views on Samsat services. The results of the study indicate that the level of taxpayer compliance is relatively high, but it shows a tendency to decrease from year to year. The decrease is influenced by the increasing number of registered vehicles that is not matched by an increase in awareness, the economic factors of the community, and delays in payment due to other priority needs. Service innovations such as mobile services and digital convenience contribute positively, but have not fully encouraged optimal compliance. This study confirms that improving compliance requires continuous education strategies, strengthening public services, and consistent supervision
Abstract:The development of digital technology in the banking industry encourages banks to improve the quality of digital services to strengthen the decision to use products by customers. Mobile banking is one of the main innovations…
ions used to improve transaction efficiency and customer experience. This study aims to analyze the influence of marketing communication and service quality on product usage decisions in BYOND by BSI mobile banking with brand image as a mediating variable. The method used is Systematic Literature Review (SLR) combined with bibliometric analysis to identify research trends, relationships between variables, and the development of related studies in the scientific literature. The article selection process is carried out through several stages, namely identification, screening, eligibility, and inclusion based on the PRISMA protocol. The data source is obtained from a database of reputable international journals published in recent years and is relevant to the topics of digital marketing, service quality, brand image, and decisions to use digital banking services. The results of the study show that effective marketing communication and good service quality have an important role in forming a positive brand image, which can ultimately improve the decision to use mobile banking products by customers. Bibliometric analysis also shows an increase in research trends related to digital banking, customer experience, and brand perception in recent years. These findings provide strategic implications for banks in designing marketing communications and improving service quality to strengthen brand image and drive the adoption of mobile banking services.
Abstract:This study examines the innovation of public transport service management through a platic waste-based payment in the Trans Semanggi Suroboyo (TSS) service in Surabaya City. The study aims to analyse the effectiveness of…
this innovation in supporting sustainable urban transport development, particularly in relation to Sustainable Development Goals (SDGs) 11. A qualitative descriptive approach was employed, using secondary data collected from scientific literature, official reports, and regulatory documents. The analysis was conducted using George C. Edward III’s policy implementation framework, focusing on communication, resources, disposition, and bureaucratic structure. The finding indicate that this innovation contributes positively to environmental management and promotes public participation in waste reduction while improving transport accessibility. However, its implementation faces several challenges, including limited fleet availability, inadequate infrastructure, fragmented communication, and key to integrity between payment system. These constraints affect service efficiency and user satisfaction. Therefore, strengthening policy coordination, improving infrastructure, enhancing human resource capacity, and optimizing public communication are necessary to support the sustainability and effectiveness of this innovation. This study highlights that integrated and adaptive public transport innovations are essential in achieving inclusive, efficient, and sustainable urban mobility in line with SDGs 11.
Abstract:Patient satisfaction is a key indicator of health service quality and is closely related to loyalty, intention to repeat visit, and institutional reputation 1. Waiting time reflects the efficiency of the process and the…
responsiveness of services at the stages of registration, administration, and consultation which have a direct impact on the perception of quality and satisfaction 2. Literature review shows a consistent pattern: long wait times decrease satisfaction, while short, predictable wait times increase satisfaction, especially in outpatient services that have higher expectations of timeliness 3. Waiting longer than 60 minutes is associated with a significant decrease in satisfaction scores, making the management of wait time duration and variability crucial. Determining factors include queue design, health worker capacity, administrative complexity, and timeliness of doctors; Meanwhile, digital solutions (e.g. Mobile JKN) speed up the pre-visit and visit process and related to a 5.6 reduction in waiting time. This review summarizes the findings of 2015–2024, maps the determinants and mechanisms of the relationship between wait time and satisfaction, and offers managerial strategies for healthcare facilities in Indonesia and internationally 7
Abstract:This study aims to analyze the impact of mobile banking service quality on customer relationship quality in Indonesian Islamic banks, with a focus on the moderating role of gender. With the rapid growth of digital technology,…
logy, mobile banking has become a crucial factor influencing customer experience, particularly within the context of Islamic banking, which operates on Islamic principles. This research investigates how the quality of mobile banking services (such as ease of access, security, and transaction convenience) affects customer relationship quality (including trust, satisfaction, and loyalty). Additionally, it explores whether gender moderates the relationship between mobile banking service quality and customer relationship quality. Data were collected through surveys from customers of Indonesian Islamic banks, and the analysis was conducted using Structural Equation Modeling (SEM). The findings are expected to provide insights into the design of mobile banking services that are responsive to gender-specific needs and offer recommendations for Islamic banks to strengthen customer relationships through more inclusive digital innovations.
Abstract:Dinas Perhubungan Provinsi Jambi saat ini menggunakan aplikasi absensi berbasis mobile yang diterapkan secara terpusat di lingkungan Pemerintah Provinsi Jambi. Namun, sistem tersebut masih memiliki keterbatasan dalam pengelolaan…
gelolaan data absensi dan laporan internal. Penelitian ini bertujuan merancang Sistem Informasi Absensi Kepegawaian berbasis website menggunakan metode Prototype. Perancangan sistem dilakukan dengan Use Case Diagram dan Activity Diagram. Hasil penelitian menunjukkan bahwa sistem mampu mendukung absensi masuk dan pulang, pengelolaan data pegawai, rekapitulasi kehadiran, serta penyajian laporan secara lebih efektif dan terintegrasi.
The Jambi Provincial Transportation Agency currently uses a centralized mobile-based attendance application. However, the system still has limitations in managing attendance data and internal reports. This study aims to design a web-based Employee Attendance Information System using the Prototype method. The system was modeled using Use Case Diagrams and Activity Diagrams. The results show that the system supports employee check-in and check-out processes, employee data management, attendance recapitulation, and reporting more effectively and in an integrated manner.
Abstract:Kegiatan Pengabdian Kepada Masyarakat (PKM) di Desa Sasak Panjang bertujuan untuk meningkatkan kualitas lingkungan dan keselamatan masyarakat melalui pemasangan 20 titik lampu jalan di lokasi-lokasi yang minim penerangan.…
. Permasalahan utama yang diidentifikasi adalah kurangnya penerangan jalan pada malam hari yang berdampak pada rendahnya rasa aman dan mobilitas warga, serta potensi risiko kecelakaan dan tindakan kriminal. Metode pelaksanaan meliputi sosialisasi, survei lokasi dan analisis kebutuhan, pemasangan fisik lampu, edukasi dan pendampingan teknis kepada warga, serta evaluasi pasca-pemasangan. Hasil evaluasi menunjukkan seluruh lampu berjalan optimal, masyarakat merasakan peningkatan kenyamanan dan keamanan aktivitas malam hari, serta meningkatnya partisipasi warga dalam menjaga fasilitas umum. Kolaborasi antara akademisi dan masyarakat dalam kegiatan ini juga memperkuat keterlibatan warga dalam perencanaan, pelaksanaan, dan pemeliharaan fasilitas penerangan jalan, yang diharapkan dapat berkelanjutan dan menjadi model intervensi serupa di wilayah lain