Abstract:Customer loyalty is an essential factor in sustaining retail businesses amid increasing competition in the household appliance industry. PT BOLDe Sukabumi experienced a decline in customer loyalty, as reflected in decreasing…
sing membership, repeat purchases, customer satisfaction, and BOLDe application usage throughout 2025. This study aims to examine the effect of Customer Engagement Behavior, consisting of Service Improvement and Response Behavior, on Customer Loyalty through Value Co-Creation. A quantitative approach was employed using purposive sampling involving 120 customers of PT BOLDe Sukabumi. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results reveal that Service Improvement and Response Behavior have positive and significant effects on both Value Co-Creation and Customer Loyalty. Furthermore, Value Co-Creation positively affects Customer Loyalty and mediates the relationship between Customer Engagement Behavior and Customer Loyalty
Abstract:This study aims to examine the influence of tourism commodities, tourism costs, tourism comfort, and tourism communication on domestic tourists' perceptions and their impact on revisit decisions at Palabuhanratu Beach, Sukabumi…
ukabumi Regency. This research employed a quantitative approach using an explanatory research design. The sample consisted of 150 domestic tourists selected through purposive sampling. Data were collected using a five-point Likert scale questionnaire and analyzed through Structural Equation Modeling (SEM) with IBM SPSS Statistics 26 and IBM SPSS AMOS 24. The findings reveal that tourism commodities, tourism costs, and tourism comfort have a positive and significant effect on domestic tourists' perceptions, while tourism communication does not significantly affect domestic tourists' perceptions. Furthermore, domestic tourists' perceptions, tourism costs, and tourism communication have a positive and significant effect on revisit decisions. In contrast, tourism commodities and tourism comfort do not directly influence revisit decisions. The findings indicate that domestic tourists' perceptions play a crucial role in encouraging revisit decisions. Therefore, destination managers should improve the quality of tourism commodities, enhance tourist comfort, establish appropriate tourism pricing, and strengthen tourism communication strategies to build positive perceptions and increase tourist loyalty through revisit decisions.
Abstract:This study examines the role of customer value in mediating the relationship between social media marketing and service quality toward the decision to become a BritAma Prioritas customer at Bank Rakyat Indonesia Sukabumi…
Branch. The key issue addressed in this study is the need to understand how digital marketing communication and priority banking service quality can be converted into meaningful value that influences premium customer decisions. This research employed a quantitative explanatory approach involving 386 BritAma Prioritas customers as respondents. Data were collected through structured questionnaires using a five-point Likert scale and analyzed using Confirmatory Factor Analysis and Structural Equation Modeling. The results show that social media marketing and service quality have positive and significant effects on customer value. Social media marketing, service quality, and customer value also positively and significantly influence customer decision. Customer value was found to be the strongest predictor of customer decision and significantly mediated the effects of both social media marketing and service quality. These findings indicate that customer acquisition in priority banking depends not only on promotional activities and service performance, but also on customers’ holistic value evaluation.
Abstract:This study aims to analyze the effect of service quality and sales promotion on consumer loyalty at Ihsan Mart in Kubu Raya. This study used an associative quantitative approach with 100 respondents selected through purposive…
osive sampling. Data were collected using questionnaires with a five-point Likert scale and analyzed using multiple linear regression with the assistance of SPSS. The results show that service quality and sales promotion have positive and significant effects on consumer loyalty, both partially and simultaneously. The regression results indicate that sales promotion has a greater contribution than service quality in increasing consumer loyalty. However, the coefficient of determination shows that service quality and sales promotion explain 16.3% of consumer loyalty, while the remaining 83.7% is influenced by other factors outside this study. These findings imply that local retail management should not only improve service quality and sales promotion programs, but also consider other factors such as customer satisfaction, product quality, price competitiveness, store atmosphere, and consumer trust to strengthen long-term consumer loyalty.
Abstract:This study aims to describe the following variables: (1) digital technology adoption, (2) business resilience, (3) women’s empowerment, and (4) financial literacy, and to analyze the effect of digital technology adoption…
on on business resilience mediated by women’s empowerment and moderated by financial literacy. The research employed a quantitative explanatory design with structural model analysis using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected through an online questionnaire (Google Form). The population consisted of 1,556 women entrepreneurs who own Micro and Small Industry (MSI) units in the food subsector, with 359 respondents selected using proportionate allocation sampling and located in Tasikmalaya, Sukabumi, Bogor, and Bandung. The findings indicate that the level of digital technology adoption among women entrepreneurs is in the very high category, while business resilience, women’s empowerment, and financial literacy are in the high category with potential for further improvement. Digital technology adoption has a positive effect on business resilience and women’s empowerment, implying that higher levels of technology adoption are associated with stronger business resilience and greater women’s empowerment. Women’s empowerment also positively affects business resilience and mediates the relationship between digital technology adoption and business resilience. In addition, higher financial literacy strengthens the effect of digital technology adoption on business resilience, thus functioning as an enhancing moderator in this relationship. The results imply that strengthening business resilience among women entrepreneurs can be achieved by enhancing digital technology–based resources and strategies, integrated with women’s empowerment as a mediating mechanism and financial literacy as a moderating capability for the strategic use of digital technology. Practically, the findings underscore the importance of advanced training programs and an integrated digital ecosystem to reinforce digital technology adoption, women’s empowerment, and financial literacy, while simultaneously building a collaborative ecosystem and continuous interventions focused on sustainable business resilience.
Abstract:This study aims to analyze the digitalization strategy of school management in improving the quality of education at SMK Negeri 2 Gunungsitoli. This research is motivated by the importance of digital transformation in the…
e world of education, particularly in efficient, adaptive, and technology-based school management. The research method used is descriptive qualitative with data collection techniques through interviews, observation, and documentation. The research informants consisted of the principal, vice principal, teachers, and administrative staff. The results of the study indicate that the digitalization strategy has begun to be implemented through the use of technology in the learning process, the development of teachers' digital skills, and the integration of technology-based educational platforms. However, in its implementation, the school faces various obstacles, such as limited school internet (Wi-Fi) quota and low digital competence of some teachers. To overcome these obstacles, the school conducts internal training, utilizes offline learning media, and improves digital infrastructure. The conclusion of this study shows that the digitalization of school management contributes significantly to improving the quality of education, especially in terms of learning effectiveness, administrative efficiency, and strengthening teacher and student competence in the digital era
Abstract:This study aims to analyze human resource competencies in improving employee performance at the Communication and Information Agency of Gunungsitoli City. Employee competencies, both in terms of technical knowledge, communication…
unication skills, and work attitudes, are important factors in determining the success of implementing government duties, especially in the digital era and the implementation of the Electronic-Based Government System (SPBE). This study uses a qualitative approach with data collection techniques through in-depth interviews, observation, and documentation. The results show that most employees have adequate technical skills in operating information technology devices, and demonstrate discipline and responsibility in carrying out their duties. The Communication and Information Agency has also exceeded several strategic performance targets, including improving digital services, public participation, and increasing the SPBE index value. This study recommends the importance of increasing regular training, updating digital infrastructure, and strengthening the competency-based performance evaluation system. Overall findings indicate that the development of HR competencies has a significant contribution to achieving effective, efficient, and adaptive institutional performance to the demands of the digital era.
Abstract:Penelitian ini bertujuan untuk merumuskan strategi pengembangan Desa Wanasuka sebagai destinasi wisata berbasis potensi lokal dengan mengintegrasikan perspektif resource-based view (RBV), modal sosial, dan pariwisata berkelanjutan.…
kelanjutan. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus, di mana data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi terhadap berbagai pemangku kepentingan desa. Analisis data dilakukan secara tematik dan diperkuat dengan pendekatan analisis SWOT untuk mengidentifikasi faktor internal dan eksternal yang mempengaruhi pengembangan desa wisata. Hasil penelitian menunjukkan bahwa Desa Wanasuka memiliki potensi yang signifikan berupa sumber daya alam, budaya, dan modal sosial yang dapat menjadi dasar keunggulan kompetitif destinasi. Namun demikian, potensi tersebut belum sepenuhnya teroptimalkan akibat keterbatasan kapasitas sumber daya manusia, lemahnya tata kelola kelembagaan, serta rendahnya inovasi dan pemanfaatan teknologi digital. Dari hasil analisis, dirumuskan strategi pengembangan yang mencakup optimalisasi potensi lokal, penguatan kapasitas masyarakat, peningkatan tata kelola, serta integrasi teknologi digital dalam pengelolaan dan promosi destinasi. Penelitian ini memberikan kontribusi teoritis melalui pengembangan model strategi yang integratif dalam konteks desa wisata berbasis potensi lokal, serta kontribusi praktis sebagai dasar perumusan kebijakan dan pengelolaan desa wisata yang berkelanjutan. Dengan demikian, pengembangan Desa Wanasuka diharapkan tidak hanya meningkatkan daya saing destinasi, tetapi juga mendorong pembangunan ekonomi lokal yang inklusif dan berkelanjutan.
Abstract:Kegiatan pengabdian masyarakat ini bertujuan untuk melestarikan nilai-nilai adat dan kearifan lokal melalui pembelajaran partisipatif dan pemberdayaan masyarakat di Kasepuhan Cipta Mulya, Desa Sinar Resmi, Kecamatan Cisolok,…
lok, Kabupaten Sukabumi. Kegiatan ini dirancang untuk meningkatkan kesadaran masyarakat terhadap nilai-nilai adat, mendokumentasikan praktik budaya lokal, serta melibatkan pemuda dan sesepuh dalam proses pewarisan budaya. Metode yang digunakan adalah pendekatan aksi partisipatori melalui lokakarya, dokumentasi budaya, dan kegiatan kolaboratif. Hasil kegiatan menunjukkan peningkatan pemahaman generasi muda terhadap norma adat, meningkatnya partisipasi dalam ritual tradisional, serta tersusunnya bahan ajar yang mendukung pelestarian budaya. Program ini berkontribusi dalam memperkuat identitas komunitas adat dan menjadi model bagi wilayah lain untuk mengintegrasikan kearifan lokal dalam kegiatan pendidikan dan pemberdayaan masyarakat.
Abstract:Demam Berdarah Dengue (DBD) merupakan penyakit demam akut yang bersifat endemik, namun pada periode tertentu dapat menimbulkan kejadian luar biasa hingga epidemi.. MMD dihadiri oleh 15 orang yang terdiri dari masyarakat,…
petugas kesehatan dan dosen beserta mahasiswa dalam diskusi, peserta memberikan masukan terkait upaya pencegahan penyakit menular, terutama DBD yang sudah pernah dialami oleh beberapa warga. Pelaksanaan penyuluhan dilakukan pada hari sabtu di Puskesmas pada saat posyandu Kegiatan ini dilakukan oleh kelompok mahasiswa pada pukul 10.00 WIB dan dihadiri oleh masyarakat, petugas kesehatan, mahasiswa dan dosen. MMD dihadiri oleh 15 orang yang terdiri dari masyarakat, petugas kesehatan dan dosen beserta mahasiswa dalam diskusi, peserta memberikan masukan terkait upaya pencegahan penyakit menular, terutama DBD yang sudah pernah dialami oleh beberapa warga. Kader kesehatan akan melakukan kunjungan rumah secara berkala untuk memberikan edukasi mengenai kebersihan rumah dan lingkungan, serta memfasilitasi pemanfaatan fasilitas kesehatan seperti puskesmas dan posyandu