Abstract:The rapid development of digital technologies has transformed organizational work environments and created new demands for leadership, employee adaptability, and engagement. This study aims to examine the effect of digital…
al leadership, learning agility, and employee engagement on employee performance. A quantitative approach with a cross-sectional survey design was employed. Data were collected from 250 employees using a structured questionnaire measured on a five-point Likert scale. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to evaluate the measurement and structural models. The results demonstrate that digital leadership has a positive and significant effect on employee performance (β = 0.247; t = 4.218; p < 0.001). Learning agility also has a positive and significant effect on employee performance (β = 0.286; t = 5.037; p < 0.001). Furthermore, employee engagement has the strongest positive and significant effect on employee performance (β = 0.411; t = 7.126; p < 0.001). The model explains 68.4% of the variance in employee performance, indicating substantial explanatory power. These findings highlight the importance of integrating digitally capable leadership, continuous employee learning, and strong employee engagement to improve performance in an increasingly dynamic and technology-driven work environment. The study contributes to the understanding of how organizational and individual factors jointly support employee performance in the digital era
Abstract:This study aims to analyze the influence of E-Service Quality and Brand Image on Customer Loyalty in e-commerce through Impulsive Buying and Purchasing Decisions s on the Erigo fashion brand. This study uses a quantitative…
ve approach with an accidental sampling method, where respondents are consumers who have purchased Erigo fashion products through the e-commerce platform. The number of respondents in this study was 100 people. Data were collected through an online questionnaire and analyzed using the Partial Least Squares (PLS) method with the help of SmartPLS 3 software. The results show that E-Service Quality and Brand Image have a positive and significant effect on Impulsive Buying and Purchasing Decisions s. In addition, Impulsive Buying and Purchasing Decisions s have a positive and significant effect on Customer Loyalty. E-Service Quality and Brand Image also have a positive and significant effect on Customer Loyalty through Impulsive Buying and Purchasing Decisions s. These findings confirm that improving digital service quality and a strong brand image strategically contribute to the formation of impulsive buying behavior and Purchasing Decisions s that ultimately drive Erigo customer loyalty on the e-commerce platform.
Abstract:Digital financial transparency is crucial for achieving the Sustainable Development Goals (SDGs), particularly for building accountable and trustworthy public institutions. Limited studies examine whether digitalization…
actually delivers accessible financial information and whether such transparency strengthens sustainable public governance. This study addresses that gap by constructing an original, multi-dimensional, portal-level Digital Financial Transparency Index (DFTI) and linking it to sustainable public governance, an association not previously tested at the Indonesian subnational level. Using a quantitative, explanatory design, financial management and public information portals are assessed through content analysis. Twenty-one indicators covering organizational information, financial transparency, and website accessibility are aggregated into the DFTI. Sustainable public governance is proxied by the 2024 electronic-based government system (SPBE) index, the only nationally standardized, externally assessed, and annually published measure of digital public administration maturity in Indonesia. Ordinary least squares regression tests the hypothesis, complemented by Spearman correlation as a non-parametric robustness check suited to the small city and regency subsamples. The findings show DFTI has a positive and significant effect on SPBE (β = 0.026; p = 0.032). The effect operates through content rather than appearance: among regencies, organizational information and financial transparency correlate significantly (p < 0.05) with SPBE, website accessibility does not. The results provide recommendations that local governments should adopt a standardized minimum financial-disclosure content and prioritize the weakest indicators, which are raw data, citizen-friendly budget summaries, and personal data protection. Also the provincial government should channel budget-capacity support to low-DFTI regencies, where transparency and maturity are most strongly associated with budget resources to advance SDG 17.
Abstract:Traditional markets face increasing competition from modern retail and digital commerce, requiring effective strategies to sustain consumers' visit intention despite physical accessibility constraints. This study investigates…
gates the effects of market image and TikTok promotion on consumers' visit intention, with perceived shopping accessibility serving as a mediating variable in the context of Pasar Cidu Makassar. A quantitative approach was employed using survey data collected from 130 consumers who had visited Pasar Cidu Makassar. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that market image and TikTok promotion have positive and significant effects on both perceived shopping accessibility and visit intention. Perceived shopping accessibility also has a positive and significant effect on visit intention. However, it does not mediate the relationships between market image and visit intention or between TikTok promotion and visit intention. These findings suggest that consumers' intention to visit a traditional market is influenced more by favorable market image and effective digital promotion than by perceived shopping accessibility. Traditional market managers can utilize TikTok to promote market products, atmosphere, and activities through engaging and informative content to strengthen consumers' intention to visit. Consistent TikTok promotion can also serve as a practical digital marketing strategy to increase the market's visibility among potential visitors. This study contributes to the literature on traditional market marketing by demonstrating the importance of integrating market image and social media promotion to strengthen consumers' visit intention despite physical accessibility limitations.
Abstract:Amidst the growing number of tourism villages and intensifying competition among destinations, tourism village managers face the challenge of devising digital marketing strategies that are not merely informative but also…
capable of sustainably building meaning, experiences, and destination competitiveness. This study aims to examine the social media-based digital marketing strategies implemented by a specific attraction within Pujon Kidul Tourism Village identifying supporting and inhibiting factors and to analyze the role of digital narratives in shaping the destination's image and competitiveness. A qualitative approach was employed, with data collected through in-depth interviews with tourism village managers (BUMDes), the Tourism Awareness Group (Pokdarwis), tourism-related MSMEs, village officials, and tourists. Data analysis was conducted thematically, utilizing source triangulation to ensure the validity of the findings. The study reveals that social media management remains reactive and unplanned, characterized by the absence of content calendars, creative direction, and performance evaluation mechanisms. Furthermore, there is a misalignment between the digital narratives used and the core identity of Cafe Sawah Pujon Kidul as a culinary destination rooted in the rural experience. Nevertheless, there are opportunities to be leveraged, such as hosting TikTok live streams which have proven effective for content collaboration with local SMEs and communities as well as the management's openness to learning and guidance.
Abstract:This study systematically reviews the development of Total Quality Management (TQM) practices in relation to Green Quality Intelligence Capabilities (GQIC), Circular Process Innovation (CPI), and Sustainable Operational…
Performance (SOP). Responding to the need for a clearer review method and a more focused novelty, this article applies the PRISMA 2020-based Systematic Literature Review approach. Articles were identified from the Scopus database using keyword combinations related to TQM, quality management practices, green capability, green innovation, circular economy, circular process innovation, Industry 4.0, Quality 4.0, and sustainability performance. After identification, screening, eligibility assessment, and quality appraisal, 27 articles published between 2016 and 2026 were included in the final synthesis. The findings show that TQM literature has shifted from traditional quality control and customer satisfaction toward digital, green, and sustainability-oriented quality management. Soft TQM dimensions, such as leadership, employee involvement, training, and quality culture, and hard TQM dimensions, such as process management, quality tools, continuous improvement, and data-based decision making, remain dominant. However, prior studies still frequently use general mediators, including knowledge management, organizational culture, innovation capability, and competitive advantage. This review proposes CPI as a more specific mediation mechanism that translates TQM and GQIC into sustainable operational outcomes through waste reduction, resource efficiency, material reuse, energy efficiency, and circular process redesign. The study contributes by offering an integrated conceptual model and propositions for future empirical research on quality management, green intelligence, circular innovation, and sustainable operations.
Abstract:This study aims to examine and analyze the effects of financial capability, intellectual capital, and digital payment on the performance of microenterprises in Surabaya City. The study employed a quantitative approach using…
ing primary data collected through questionnaires distributed to microenterprise owners operating in the Culinary Tourism Centers (Sentra Wisata Kuliner) of Surabaya. The study population consisted of 1,154 microenterprise owners. Based on the Yamane formula, the minimum required sample size was 174 respondents; however 182 valid respondents were successfully obtained through a cluster random sampling technique and included in the analysis. Data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS version 4 software. The results indicate that financial capability, intellectual capital, and digital payment have positive and significant effects on microenterprise performance in Surabaya. These findings suggest that the ability of business owners to manage financial resources, leverage intellectual resources, and utilize digital payment systems plays a crucial role in improving business performance. Enhanced financial capability enables entrepreneurs to make more effective financial decisions, while the utilization of intellectual capital supports more efficient business management. Furthermore, the use of digital payment systems provides greater convenience and efficiency in business transactions.
Abstract:Pelaku Usaha Mikro, Kecil, dan Menengah (UMKM) di Desa Kutakembaran, Kecamatan Garawangi, Kabupaten Kuningan pada umumnya masih memasarkan produk secara konvensional dan belum memanfaatkan teknologi digital secara optimal,…
l, ditandai dengan belum adanya identitas merek yang jelas, kualitas foto produk yang kurang menarik, minimnya pemahaman konten promosi, serta belum dimanfaatkannya WhatsApp Business dan marketplace sebagai kanal pemasaran. Kegiatan pengabdian ini merupakan kolaborasi antara Himpunan Mahasiswa Bisnis Digital (HMBD) Universitas Kuningan dengan tim Kuliah Kerja Nyata (KKN) Kolaboratif Desa Kutakembaran yang bertujuan meningkatkan kemampuan pelaku UMKM dalam membangun branding, menghasilkan foto produk dan konten promosi yang menarik, memanfaatkan WhatsApp Business, serta mengenal dan mempraktikkan penjualan melalui marketplace Shopee. Kegiatan dilaksanakan pada 2 Agustus 2026 di Balai Desa Kutakembaran melalui metode pemaparan materi yang dipadukan dengan praktik langsung, meliputi tujuh pokok bahasan yaitu branding, foto produk, desain konten dan copywriting, WhatsApp Business, marketplace Shopee, promosi media sosial, dan simulasi perjalanan konsumen. Kegiatan diikuti oleh sekitar 25 pelaku UMKM yang menunjukkan antusiasme tinggi sepanjang acara. Hasil kegiatan menunjukkan bahwa materi WhatsApp Business paling diminati peserta karena kedekatannya dengan kebiasaan komunikasi sehari-hari, sementara sesi pembuatan toko Shopee menghadapi kendala karena sebagian besar peserta belum memiliki akun sehingga membutuhkan pendampingan lebih intensif. Melalui kegiatan ini, peserta berhasil menghasilkan aset digital dasar berupa identitas merek, foto produk, desain konten promosi, dan akun WhatsApp Business yang siap digunakan untuk mendukung pemasaran produk lokal ke pasar digital.
Abstract:Line Webtoon merupakan aplikasi komik digital yang menyediakan beragam judul dan genre bagi penggunanya. Ulasan pengguna masih memuat keluhan mengenai kualitas layanan, seperti gangguan iklan, kestabilan aplikasi, dan sistem…
stem koin, serta kualitas konten digital, terutama keterlambatan pembaruan episode dan ketidakjelasan kelanjutan cerita. Penelitian ini bertujuan untuk menganalisis kualitas layanan, kualitas konten digital, kepuasan pengguna, hubungan kualitas layanan dengan kualitas konten digital, serta pengaruh kedua variabel tersebut terhadap kepuasan pengguna aplikasi Line Webtoon pada pengikut akun autobase Webcomicfess di X. Penelitian ini menggunakan pendekatan kuantitatif dengan metode deskriptif dan verifikatif. Data dikumpulkan melalui kuesioner kepada 97 responden yang dipilih menggunakan nonprobability sampling dengan teknik purposive sampling. Data dianalisis menggunakan statistik deskriptif, korelasi Pearson, regresi linear berganda, uji parsial, uji simultan, dan koefisien determinasi dengan bantuan IBM SPSS Statistics 25. Hasil uji F menunjukkan bahwa kualitas layanan dan kualitas konten digital secara simultan berpengaruh signifikan terhadap kepuasan pengguna aplikasi Line Webtoon. Hasil tersebut menunjukkan bahwa peningkatan kepuasan pengguna memerlukan pengelolaan kualitas layanan dan kualitas konten digital secara terpadu.
Abstract:Perkembangan industri coffee shop di Indonesia meningkat pesat dengan konsep yang semakin beragam. Fenomena ini tidak terlepas dari meningkatnya daya beli masyarakat kelas menengah dan ketertarikan generasi muda terhadap…
gaya hidup kekinian, Persaingan yang semakin ketat membuat pelaku usaha coffee shop dituntut untuk memiliki strategi pemasaran yang efektif agar dapat bertahan dan berkemabang. Namun, coffee shop ini masih menghadapi tantangan berupa kurang optimalnya strategi pemasaran sehingga berdampak pada volume penjualan. Penelitian ini bertujuan untuk menganalisis strategi pemasaran yang saat ini diterapkan, mengidentifikasi faktor pendukung dan penghambat, serta merumuskan strategi yang tepat untuk meningkatkan volume penjualan guna mendukung kewirausahaan berbasis gender. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif. Pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi yang melibatkan pemilik, karyawan, pelanggan, dan pemangku kepentingan terkait. Analisis data menggunakan kerangka kerja bauran pemasaran (7P) dan analisis SWOT, sedangkan validitas data diverifikasi melalui triangulasi. Hasil penelitian menunjukkan bahwa Halsean Coffee dan Resto telah menerapkan strategi pemasaran berdasarkan elemen 7P: produk, harga, tempat, promosi, orang, proses, dan bukti fisik. Faktor pendukung meliputi kualitas produk, harga yang kompetitif, lokasi strategis, pelayanan yang baik, dan meningkatnya minat masyarakat terhadap coffee shop. Faktor penghambat meliputi promosi digital yang belum optimal, inovasi produk yang terbatas, kendala sumber daya manusia, dan persaingan bisnis yang ketat. Strategi yang direkomendasikan mencakup penguatan promosi digital, peningkatan inovasi produk, pengembangan kualitas sumber daya manusia, serta pemanfaatan temuan analisis SWOT untuk meningkatkan volume penjualan secara berkelanjutan.