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Service Quality as The Critical Dimension of Learning Management System Quality in Education Service Provider: Evidence From Indonesia

Ayuningtyas, Dwi Putri Ayuningtyas, Mulyono, Nur Budi Mulyono
Abstract: The issue of digitalization of education has led to the increased dependency on Information Systems (IS), especially Learning Management Systems (LMS), to provide continuity of learning after the COVID-19 pandemic situation.… ion. At Edulab, as a large learning service provider in Indonesia, LMS works as a central of learning provision, evaluation, communication, and academic tracking. Despite the strategic role, there are still frequent problems like unreliable access, incomplete evaluation, flawed data, and deteriorated performance when the system is at its peak usage, and it interferes with the learning processes and lowers the level of user confidence. This paper discusses the effect of LMS quality on service delivery, satisfaction among users and effectiveness of the entire platform at the institution. It is being analyzed in terms of the DeLone and McLean Information System Success Model, which is being supplemented by the Technology-Organization-Environment (TOE) framework. The mixed method was used, which integrated a survey of 1,081 users of the LMS who were estimated through Structural Equation Modeling (SEM) and a semi-structured interview with key stakeholders of the management. The results suggest that system, information, and service quality are very powerful predictors of user satisfaction with service quality coming out as the most significant factor in LMS effectiveness in service-oriented institutions of learning.

Beyond The Hype: a Real World Evaluation of Blockchain's Role in Democratizing Agri Food Systems

Dzreke, Simon Suwanzy
Abstract: Blockchain technology is touted for democratizing supply chains, but 30–40% of smallholder farmers are excluded from fair market participation due to information gaps and power imbalances. The first complete empirical examination… examination of blockchain's capacity to empower disadvantaged farmers in Global South agri-food systems. The paper examines 15 large-scale implementations, including Kenyan coffee cooperatives and Indian dairy collectives, using a rigorous mixed-methods methodology. Technical scalability in resource-limited situations, governance structures that promote meaningful multi-stakeholder engagement, and quantifiable inclusion results for small-scale farmers are thoroughly examined. Comparative case study, agent-based adoption modeling, and quasi-experimental effect evaluation by Propensity Score matching reveal that blockchain's potential is not automatic nor inherent in eight nations. Techno-institutional synergy, not technological complexity, improves democracy, the research shows. Hybrid governance systems with farmer-controlled validator nodes and tokenized decision-making rights enhanced smallholder involvement by 58% and premium retention by 78% over corporate-controlled systems. However, technologically sophisticated deployments without institutional expertise frequently increase power concentration and exclusion. The blockchain viability index helps identify optimal deployment conditions for different commodities, empirical evidence challenges the idea that decentralization automatically promotes inclusion, and the inclusion-by-design framework helps policymakers embed equitable principles into decentralized agri-tech from the start. This study shows food system digitization practitioners and scholars that genuine democratization occurs when technology drives institutional transformation.

The Effect of Work Discipline and Work Motivation on Employee Performance at Dpmptsp Makassar City

Mutmainnah A, Andi, Haeruddin, M. Ikhwan Maulana, Anwar
Abstract: This study aims to test and analyze the influence of work compliance and work motivation on the work results of apparatus at the Makassar Regional Investment and One-Stop Integrated Services Office. The background of this… s study is based on the importance of improving the performance of the apparatus in providing effective, responsive, and quality public services. Work compliance is seen as the attitude of the apparatus in obeying applicable rules, procedures, discipline, and work standards, while work motivation reflects the motivation, enthusiasm, and willingness of the apparatus to complete tasks. The population in this study is all apparatus in the agency, with a sample of 59 respondents. Data were collected through questionnaires and analyzed using multiple linear regression techniques with the help of SPSS software version 23.00. The results of the study show that work compliance has a positive and significant effect on the work results of the apparatus. This means that the higher the level of compliance of the apparatus with work rules and procedures, the better the work results achieved. Meanwhile, work encouragement has a positive but insignificant effect on the work results of the apparatus. These findings show that work motivation needs to be supported by a conducive work system, supervision, and organizational environment in order to be able to improve performance optimally. The implication is that agencies need to strengthen the culture of discipline and design a more targeted motivation strategy according to the needs of public service apparatus in a sustainable manner in the region

Effectiveness of Government Business Incubators in Stimulating The Growth of UMKM in Makassar City

Zulkarnain, Muhammad Qadafi, Sahabuddin, Romansyah, Amin, Andi Nurzakiah, Sulolipu, Andi Annisa
Abstract: This study aims to analyze the effectiveness of the Government Business Incubators in encouraging the growth of MSMEs in Makassar City. Using a qualitative approach and case study research design, this study explores the… experiences and perceptions of MSME actors and incubator managers regarding the impact of incubation on their business development. Data were collected through in-depth interviews, participant observation, and documentation related to the incubation program run by Makassar Technopark and Makassar City Business Incubator. The results of the study indicate that business incubators have a positive impact on improving managerial skills, wider market access, and strong business networks for MSMEs. However, there are challenges related to the suitability of training materials to the needs of specific sectors, difficulties in accessing capital, and limited time that MSME actors can invest in participating in the incubation program. Lack of ongoing mentoring after the incubation is complete is also one of the obstacles faced by business actors. Therefore, this study recommends adjusting the incubation program to be more relevant to the needs of each MSME sector, as well as increasing post-incubation support to ensure business sustainability.

The Influence of Facilities and Service Quality on Member Satisfaction of The Golden Stik Kelapa Dua Depok Gym

Rosiyan, Dinu, Nurranto, heri, Mursito, Hardian, Lestiyono, Sidik
Abstract: This research aims to analyze the influence of facilities and service quality on member satisfaction at the Golden Stik Kelapa Dua Depok Gym. In the fitness industry, member satisfaction is an important factor that determines… mines the success and sustainability of a fitness center. This research uses quantitative methods with a survey involving a number of Golden Stik Gym members as respondents. The data collected was analyzed using statistical techniques to determine the influence of facilities and service quality on member satisfaction. The research results show that both facilities and service quality have a significant influence on member satisfaction. Complete and high-quality facilities, such as modern equipment, maintained cleanliness and comfortable spaces, contribute positively to member satisfaction. Apart from that, service quality, which includes staff professionalism, responsiveness to member needs, and the ability to provide personalized service, has also been proven to have a big impact. This research provides valuable insight for Golden Stik Gym management in their efforts to increase member satisfaction. In addition, the results of this research can be used as a reference for other fitness centers in developing strategies to increase their member satisfaction and loyalty. With the right focus on improving facilities and services, it is hoped that fitness centers can meet member expectations and continue to grow in this competitive industry

DATA-BASED VILLAGE PLANNING EDUCATION VIA MUSDESUS FOR SETTLEMENT-ENVIRONMENT PROPOSALS IN KALIJAGA

Isnein Akbar, Abdulah Muzakkar
Abstract: Village development planning that is not grounded in data can lead to poorly targeted programs, particularly for settlement-environment issues such as solid waste, sanitation, drainage, and neighborhood space quality. This… is community service program aimed to improve residents’ literacy in data-based planning and strengthen meaningful participation in formulating settlement-environment program proposals. The activity was conducted in Kalijaga Village, Aikmel Subdistrict, East Lombok Regency, on 17 November 2025 as a special village deliberation meeting (Musyawarah Desa Khusus; Musdesus) involving 75 participants representing village stakeholders, including youth and community organizations (Karang Taruna and the Village Community Resilience Institution/Lembaga Ketahanan Masyarakat Desa; LKMD). A participatory education approach was applied through short lectures, focused discussions, and hands-on proposal drafting using simple minimum data and a standard structure (problem–location–target group–indicators–resource needs). Evaluation was descriptive using facilitator field notes and a proposal-completeness rubric. Of 49 written proposals collected (N=49), 40 (81.6%) met all minimum elements, while 9 (18.4%) were incomplete. The results indicate a shift from general complaints toward more structured proposals with clearer locations, target groups, and basic indicators. Data-based village planning education is a low-cost intervention to improve the quality of community participation outputs and enhance the readiness of proposals for subsequent village planning processes..

PENGUATAN AKSES DAN PARTISIPASI WARGA BELAJAR MELALUI PROGRAM PENDIDIKAN KESETARAAN DI PKBM MINDA UTAMA KOTA BANDUNG

Wawan Hermawan, Iifan Auchep Venkatanathan, Andi Sukandi
Abstract: Equivalency education is one of the nonformal education services that plays an important role in expanding educational access for individuals who are unable to complete formal education. The success of equivalency education… ion programs is determined not only by the availability of educational access but also by learners’ participation in the learning process. This study aims to analyze the strengthening of educational access and learner participation through the equivalency education program at PKBM Minda Utama, Bandung City. The study employed a qualitative approach using a case study method. Data were collected through in-depth interviews, observations, and document analysis involving PKBM managers, tutors, and learners. Data analysis was conducted using the interactive model of Miles, Huberman, and Saldaña, consisting of data condensation, data display, and conclusion drawing. The findings indicate that educational access was strengthened through flexible learning schedules, simplified administrative requirements, and continuous program socialization to the community. Learner participation was reflected in active engagement during learning activities, supported by communicative, contextual, and needs-based learning approaches. The success of the program was supported by managerial commitment, tutor competence, and increasing public awareness of the importance of education, while economic constraints, work demands, and limited facilities remained challenges. The study concludes that educational access and learner participation are interrelated dimensions that determine the success of equivalency education programs. Therefore, strengthening both dimensions should be viewed as an integrated effort to improve the effectiveness of equivalency education and support lifelong learning

ANALISIS MANAJEMEN PEMBERDAYAAN MASYARAKAT MELALUI PROGRAM PENDIDIKAN KESETARAAN PAKET C DI PKBM BUANA MEKAR

Wawan Hermawan, Ardyanto Saputra, Rifki Permana Putra, Nadila Nuraini, Siti Azzahra Fauziah Triyanto
Abstract: Non-formal education plays an important role in providing educational services to communities unable to complete formal education. One form of non-formal education that serves as an alternative education is the Package C… Equivalency Education Program. This study aims to analyze the implementation of the community empowerment management function through the Package C Equivalency Education Program at PKBM Buana Mekar Baleendah using the POAC (Planning, Organizing, Actuating, and Controlling) management approach. The study used a descriptive qualitative method with the research location at PKBM Buana Mekar, Bandung Regency. The research subjects consisted of PKBM managers, tutors, and Package C learners. Data collection techniques were carried out through observation, interviews, and documentation. Data analysis used the stages of data reduction, data presentation, and drawing conclusions. The results of the study indicate that the planning function has been carried out through identifying community needs and preparing flexible learning programs. The organizing function is seen from the division of tutor tasks and a clear organizational structure. The implementation function is carried out through andragogy-based learning with lectures, discussions, questions and answers, and skills practice methods. Meanwhile, the supervisory function is carried out through learning evaluation, attendance monitoring, andsupervision of skills practice. Although the program's implementation has been quite successful, several obstacles remain, such as limited digital learning media, unstable student attendance rates, and suboptimal utilization of practical facilities. Overall, the Package C Program at Buana Mekar Community Learning Center (PKBM) has systematically implemented management functions to support the community empowerment process through equivalency education

ANALISIS KOMPARATIF RPP IPS PADA KURIKULUM 2013 DAN RPP SEDERHANA DALAM MENDUKUNG PEMBELAJARAN EFEKTIF DI SEKOLAH DASAR

Wildatul Umah, Muhammad Ma’dinul In’am Al Kamil, Erma Fatmawati, Mu'alimin
Abstract: Lesson Plan (RPP) is an important component in the learning process that functions as a guide for teachers in conducting teaching and learning activities. This study aims to analyze Social Studies (IPS) lesson plans in the… the 2013 Curriculum and the simplified lesson plans, as well as to examine the differences, strengths, and weaknesses of both in supporting the learning process. This research employs a descriptive qualitative approach using a library research method and comparative analysis. Data were obtained from official documents, books, and relevant scientific journals. The results show that the 2013 Curriculum lesson plan has complete, detailed, and systematic components, providing structured guidance for teaching, but it tends to be complex and burdens teachers administratively. Meanwhile, the simplified lesson plan only consists of three main components, namely learning objectives, learning activities, and assessment, making it more flexible, practical, and efficient. In Social Studies learning, the simplified lesson plan is considered more relevant as it accommodates contextual and student-centered learning. However, the effectiveness of the simplified lesson plan highly depends on teachers’ pedagogical competence in designing and implementing learning activities. Therefore, teachers’ skills and creativity are required to ensure that the simplified lesson plan can optimally achieve learning objectives.

PERSPECTIVE OF DIRECT LEARNING MODEL

Bobihu, Hazrah, Olii, Rahmat, paputungan, frezy
Abstract: Efforts to improve the quality of human resources are carried out through learning activities. The learning that is expected is learning that can explore self-potential so that quality improvement can be realized. In learning… rning there are learning models and methods. In this study, the learning carried out applies the direct learning model and the Kumon method. This descriptive study aims to describe the management of learning carried out by teachers in implementing direct learning models with the Kumon method, student activities during the learning process, student learning outcomes after the learning is implemented and student responses to learning and carried out at SMAN-1 Krian with the subjects of the study being students of class XI IPA 6 and mathematics teachers of class XI IPA 6. The results of the study are that the management of learning carried out by teachers is included in the good criteria, namely with a score of 3.03, student activities that are desired during the learning process other than irrelevant activities appear with a percentage of 90.09% with the dominant activity being listening / paying attention to the teacher's explanation, student learning outcomes in this study are out of 34 students, 31 students completed and 3 students did not complete. Classically, students completed with a percentage of 91.18%, the students' response to this learning was positive, namely out of 34 students, 75% expressed a positive response to the learning.