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Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Burger Bangor Di Sukamaju Depok

Naufal Hafizh Adhyatma, Wiwin Wianti, Yosie Noverha
Abstract: Industri restoran cepat saji di Indonesia menunjukkan pertumbuhan yang pesat, didorong oleh meningkatnya permintaan konsumen serta perubahan gaya hidup masyarakat perkotaan yang semakin praktis. Burger Bangor, sebagai salah… lah satu merek lokal dengan jaringan lebih dari seratus empat puluh gerai di berbagai wilayah Indonesia, menghadapi tantangan dalam menjaga konsistensi mutu produk dan pelayanan, sebagaimana tercermin dari sejumlah keluhan pelanggan terkait cita rasa yang tidak stabil serta proses pelayanan yang berlangsung lambat, khususnya pada gerai Sukamaju, Depok. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk dan kualitas pelayanan terhadap kepuasan pelanggan, baik secara parsial maupun simultan, pada objek tersebut. Pendekatan yang digunakan adalah metode kuantitatif dengan desain survei, sedangkan data primer dihimpun melalui penyebaran kuesioner kepada sembilan puluh delapan responden yang dipilih menggunakan teknik purposive sampling. Data yang terkumpul selanjutnya dianalisis dengan bantuan perangkat lunak statistik SPSS versi dua puluh lima, meliputi uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linear berganda, uji t, uji F, serta uji koefisien determinasi. Hasil analisis menunjukkan bahwa kualitas produk berpengaruh positif dan signifikan terhadap kepuasan pelanggan, demikian pula kualitas pelayanan. Secara simultan, kedua variabel tersebut terbukti berpengaruh positif dan signifikan, dengan kontribusi gabungan sebesar 62,6 persen terhadap kepuasan pelanggan, sedangkan sisanya dipengaruhi oleh faktor lain di luar model penelitian ini.

Sistem Penjaminan Mutu SMK pada Program Keahlian MPLB dalam Mencapai Penguasaan Keterampilan Abad 21

Riana Isti Muslikhah, Siti Umi Khayatun Mardiyah, Arwan Nur Ramadhan, Muhyadi, Annisa Harimukti Dian Kurniasari, Dwi Wulandari, Dewi Ayu Ningtyas, Lisa Nuraini, Linta Rosyada, Fitri Nur Handayani
Abstract: The advancement of digital technology and the transformation of the labor market require vocational high schools (SMKs) to produce graduates who are not only technically competent but also proficient in twenty-first-century… ury skills. The Office Management and Business Services (MPLB) program requires a quality assurance system capable of supporting the development of critical thinking, creativity, communication, and collaboration skills. This study aims to analyze the implementation of the quality assurance system in SMKs within the MPLB program, examine efforts to strengthen twenty-first-century skills, and identify challenges encountered in its implementation. A descriptive qualitative approach was employed in four public vocational high schools in the Special Region of Yogyakarta through interviews and document analysis. The findings reveal that the quality assurance system is implemented through the evaluation of educational report cards, program monitoring, curriculum alignment with business and industrial partners (DUDIKA), and the strengthening of a school quality culture. The development of twenty-first-century skills is promoted through active and industry-based learning approaches, including Project-Based Learning, Problem-Based Learning, Teaching Factory, and student-centered learning. However, implementation continues to face challenges, including suboptimal coordination, limited teacher competencies, inadequate technological facilities, and insufficient industrial and financial support. The novelty of this study lies in integrating the quality assurance system with the development of twenty-first-century skills specifically within the MPLB program, positioning educational quality not merely toward compliance with standards but also toward the formation of adaptive and work-ready graduates.

Peningkatan Hasil Belajar IPS dengan Menerapkan Literasi Digital pada Pelajar Kelas 8 B SMP Negeri 16 Jakarta

Isna Nur’aini, Budiaman, Dian Alfia Purwandari
Abstract: This research is aimed at elevating the learning outcomes in Social Studies for the 8B class of SMP Negeri 16 Jakarta by integrating digital literacy into the students' curriculum. Employing a Classroom Action Research method,… ethod, the study spanned three cycles, involving 35 students from the aforementioned class. Conducted from March to May 2024 at SMP Negeri 16 Jakarta, data collection included observation, testing, and documentation. Results revealed a significant enhancement in student academic performance through the implementation of digital literacy in Social Studies instruction. Analysis across cycles demonstrated consistent improvement in learning mastery, with percentages escalating from 62.85% in the first cycle to 77.14% in the second, and ultimately reaching 85.71% in the third cycle. Beyond academic achievement, the integration of digital literacy fostered active student engagement in the learning process. Students participated more vigorously in discussions, shared information, and adeptly utilized technology to access learning resources. This underscores the dual role of digital literacy: not only as a means of information retrieval but also as a tool for fostering deeper student engagement. Consequently, these findings offer valuable insights for enhancing educational quality, particularly in leveraging digital technology to facilitate more effective and interactive learning experiences.

Efektivitas Kegiatan P5 dalam Meningkatkan Kreativitas Peserta Didik Kelas VIII SMPN 281 Jakarta

Azlea Mayasya Aziz, Desy Safitri, Sujarwo
Abstract: Creativity is an essential aspect in education to prepare learners to face complex future challenges. P5 activities (P5 Student Profile Strengthening Project) serve as an effort to enhance the creativity of students at SMPN… MPN 281 Jakarta. This research employs a quantitative descriptive approach to evaluate the effectiveness of P5 activities in improving the creativity of eighth-grade students. Data were collected through questionnaires completed by 70 students and interviews with 3 teachers, including the P5 coordinator. The research findings indicate that the effectiveness of P5 activities in enhancing student creativity reaches a very high category, with a percentage of 92%. Student creativity experiences a significant improvement, particularly in generating new ideas, viewing problems from various perspectives, seeking alternative solutions, and daring to undertake challenging tasks. However, there is still room for improvement, especially in aspects of creativity related to unconventional thinking to express oneself. Teachers and the P5 coordinator play crucial roles in designing and implementing P5 activities to create an environment conducive to student creativity growth. In conclusion, P5 activities are effective in enhancing the creativity of eighth-grade students at SMPN 281 Jakarta, yet continuous improvement is needed to achieve maximum creative potential.

Strategi Pembelajaran Efektif Melalui Permainan: Pengaruh Permainan Lego Dalam Meningkatkan Kreativitas Dan Kepandaian Pada Anak-Anak

Sinaga, Janes, Sinambela, Juita
Abstract: Tujuan penelitian ini adalah untuk mendalami dan memahami dampak strategi pembelajaran melalui permainan, khususnya pengaruh permainan Lego, terhadap peningkatan kreativitas dan kepandaian pada anak-anak. Studi literatur… ini menyelidiki strategi pembelajaran efektif melalui permainan dengan fokus pada pengaruh permainan Lego terhadap peningkatan kreativitas dan kepandaian pada anak-anak. Analisis literatur menyajikan temuan yang menggambarkan bahwa permainan Lego memiliki dampak positif yang signifikan dalam pengembangan kreativitas, berpikir kritis, dan keterampilan motorik anak-anak. Dengan melibatkan anak-anak dalam pembelajaran interaktif dan menyenangkan, permainan Lego dapat memotivasi mereka untuk belajar dengan lebih efektif. Meskipun diperlukan penelitian lebih lanjut untuk mendukung temuan ini secara empiris, kajian literatur ini memberikan landasan yang kuat untuk pemahaman terhadap peran berharga permainan Lego dalam konteks pendidikan anak-anak. Implikasi praktis dari penelitian ini dapat memberikan kontribusi pada pengembangan strategi pembelajaran yang lebih inovatif dan menarik bagi pendidik dan orang tua, mendukung pertumbuhan holistik anak-anak di bidang kreativitas dan kepandaian.

Pendidikan Kristen Versus Pendidikan Sekuler: Ditinjau Dari Motivasi Dan Tujuan Pendidikan

Sinaga, Janes, Sinambela, Juita Lusiana
Abstract: Tujuan penelitian ini adalah untuk menyelidiki perbedaan motivasi dan tujuan pendidikan antara Pendidikan Kristen dan Pendidikan sekuler, untuk memberikan pemahaman yang mendalam tentang bagaimana sistem pendidikan ini memengaruhi… emengaruhi motivasi belajar dan tujuan pendidikan para pelajar. Penelitian ini mengadopsi pendekatan kualitatif melalui studi literatur untuk menyelidiki perbandingan antara Pendidikan Kristen dan Pendidikan sekuler dalam konteks motivasi dan tujuan pendidikan. Dengan melakukan pencarian sistematis literatur melalui berbagai sumber akademis, penelitian ini memusatkan perhatian pada literatur yang memenuhi kriteria inklusi yang telah ditetapkan. Analisis literatur mencakup identifikasi tema utama, pengungkapan sinergi dan konflik dalam motivasi dan tujuan pendidikan, serta sintesis temuan untuk membentuk pemahaman yang kohesif. Evaluasi kritis terhadap literatur dan penyajian hasil dalam bentuk naratif yang jelas merupakan komponen integral dari metodologi penelitian ini. Diharapkan bahwa penelitian ini akan memberikan wawasan mendalam mengenai perbedaan esensial dalam motivasi dan tujuan pendidikan antara Pendidikan Kristen dan Pendidikan sekuler, memberikan kontribusi pada pemahaman kita tentang pengaruh nilai dan prinsip dalam membentuk pengalaman pendidikan.

Genealogi Pendidikan Kristen: Jejak Asal, Makna, dan Tujuannya

Sinambela, Juita Lusiana, Sinaga, Janes
Abstract: Penelitian ini bertujuan untuk menyelidiki genealogi pendidikan Kristen dengan fokus pada asal, makna, dan tujuan yang mendasarinya. Melalui pendekatan interdisipliner yang mencakup sejarah, teologi, dan sosiologi pendidikan,… ikan, penelitian ini merunut kembali akar-akar pendidikan Kristen dari masa lampau hingga perkembangannya dalam konteks modern. Studi ini akan menelusuri sejarah pendidikan Kristen, mengidentifikasi peran gereja dan pemikir-pemikir Kristen dalam membentuk prinsip-prinsip pendidikan. Selain itu, penelitian ini akan membahas makna pendidikan Kristen dalam konteks spiritual, moral, dan sosial, serta bagaimana nilai-nilai tersebut tercermin dalam praktik pendidikan sehari-hari. Tujuan utama penelitian ini adalah memberikan pemahaman yang lebih mendalam tentang esensi pendidikan Kristen, serta bagaimana nilai-nilai tersebut dapat memberikan kontribusi positif dalam pembentukan karakter dan perkembangan individu. Implikasi praktis dari penelitian ini dapat membantu pengembangan kebijakan pendidikan Kristen yang relevan dan efektif dalam memenuhi tuntutan zaman modern sambil tetap setia pada akar-akar tradisionalnya.

Tradisi Mamat: Budaya Makan Sirih Pinang sebagai Pemersatu di Komunitas Timor Lelogama

Serfas Judika Tiran, Yoramel Karlani, Rinto Benu
Abstract: The Mamat tradition as a betel nut chewing practice within the Timor Lelogama community faces significant challenges due to the forces of modernization, which have the potential to weaken social cohesion and collective identity.… dentity. This condition raises critical questions regarding how Mamat functions as an effective cultural instrument to maintain unity, nurture solidarity, and preserve noble intergenerational values. This study aims to analyze the role of the Mamat tradition as a living and dynamic cultural system amid ongoing social transformation. A descriptive qualitative approach was employed through observation, in-depth interviews, and literature review to obtain a comprehensive understanding of the symbolic meanings and social functions embedded in the tradition. The findings reveal that Mamat is not merely a habitual practice of betel nut consumption, but a cultural mechanism that strengthens social integration, serves as a medium for conflict reconciliation, and reinforces kinship relations and social respect. The tradition also functions as a vehicle for transmitting cultural values that shape the collective character of the Timor Lelogama community. The novelty of this research lies in its analysis of Mamat as an integrated cultural system encompassing the dimensions of ideas, activities, and cultural artifacts, thereby enriching perspectives on local cultural studies grounded in social practice. The study concludes that preserving the Mamat tradition constitutes a relevant cultural strategy for strengthening social cohesion and sustaining community identity amid the dynamics of globalization.

Ritus Naketi: Kajian Antropologis Budaya tentang Ritual Ritus Naketi di Masyarakat Oemofa

Feby Trivena Leo, Delni Rosalina Kono, Putri Semaya Runesi
Abstract: The Naketi Rite constitutes a traditional confession practice that has been preserved and transmitted across generations within the Oemofa community and functions to sustain social harmony. Social transformation and shifting… ting patterns of communal interaction have posed challenges to the continuity and interpretation of this ritual, thereby necessitating scholarly inquiry capable of comprehensively elucidating its significance. This study addresses the question of how the symbolic meanings, social functions, and moral values embedded in the Naketi Rite shape mechanisms of reconciliation and social integration in Oemofa society. A cultural anthropology approach was employed to interpret the ritual practice through in-depth interviews, participant observation, and a review of relevant literature. The findings indicate that Naketi serves as an institutionalized medium for acknowledging wrongdoing, restoring fractured relationships, and reinforcing collective solidarity through mutually recognized symbolic mechanisms. The ritual cultivates values of honesty, responsibility, self-awareness, and commitment to social cohesion, which contribute to the prevention of prolonged conflict. The study concludes that Naketi is not merely a ceremonial expression but an effective cultural institution that mediates social tensions and reproduces the community’s moral order. The novelty of this research lies in its integrative analysis of the symbolic dimension and social function of the Naketi Rite as a locally grounded reconciliation model, offering relevance for contemporary cultural anthropology and discourse on tradition-based conflict resolution.

Makna Teologis dan Nilai Antropologis Tradisi Natoni dalam Kehidupan Masyarakat Kristen

Veren Veronika Manu, Yohana Angelina Pobas, Yusmin Tapeun, Jello Ottu, Yenry Anastasia Pellondou
Abstract: The Natoni tradition, as an oral cultural heritage of the Timorese community, embodies religious and social dimensions that reflect the relationship between Christian faith and local wisdom. However, the currents of modernization… rnization and shifts in the lifestyle of younger generations have led to a diminishing understanding of its symbols, ritual language, and moral messages, thereby placing its existence at risk of marginalization. This study addresses the question of how the theological meaning and anthropological values of Natoni are understood and actualized within Christian communities, and to what extent this tradition contributes to the formation of faith identity and social cohesion. A descriptive qualitative approach was employed, utilizing in-depth interviews, participatory observation, and document analysis to obtain a comprehensive understanding of the practice and its meanings. The findings reveal that Natoni functions as a contextual medium of prayer, a means of internalizing faith teachings, a bond of communal solidarity, and a vehicle for transmitting values of respect, responsibility, and intergenerational togetherness. The tradition provides an integrative space between incarnational theology and local cultural realities, thereby enriching contextual expressions of Christian spirituality. The study concludes that the revitalization of Natoni requires synergy among the church, traditional leaders, families, and educational institutions to ensure its continued relevance and responsiveness to contemporary challenges. The novelty of this research lies in its simultaneous integration of theological and anthropological analyses of Natoni as a contextual praxis of faith rather than merely a cultural phenomenon, thus offering a conceptual contribution to the development of Indonesian contextual theology.