Abstract: This study aims to analyze the digital marketing strategy implemented by Micro, Small, and Medium Enterprises (Flota coffee) and its relationship to promotional budgeting. The case study was conducted at Flota Coffee which…
e which is trying to increase market reach through digital platforms. In the era of rapid digitalization, the use of social media, e-commerce, and content strategies are important parts in increasing Flota Coffee's competitiveness. This study uses a qualitative approach with a case study method, through direct observation and in-depth interviews with business actors. The results of the study indicate that a well-planned digital marketing strategy can have a significant impact on the effectiveness of promotion, even with a limited budget. In addition, it was found that allocating a proportional promotional budget to digital media can increase the visibility and sales of Flota Coffee products. The implications of this study show the importance of strategic budget planning in digital marketing activities to support the sustainability and growth of Flota Coffee in the digital era.
Abstract:This community service activity aimed to enhance the competitiveness of SME products through product photography training as part of a creative marketing strategy. The training was conducted during the 63rd Anniversary Education…
ducation Exhibition of Universitas Negeri Makassar, involving six types of SME products: iced coffee, creative bags, accessories, packaged food, passion fruit drinks, and grilled bread. Participants were equipped with basic photography techniques and hands-on practice. Survey results showed a significant increase in photography skills and participants’ understanding of the importance of visual presentation in digital promotion. The training proved effective in improving SMEs’ promotional capabilities and product appeal in the digital era.
Abstract:Penelitian ini bertujuan untuk menganalisis pengaruh harga dan lokasi terhadap keputusan pembelian konsumen pada Demos Cafe Bandung, sebuah coffee shop yang menghadapi tantangan terkait persepsi harga dan aksesibilitas meskipun…
eskipun tingkat kepuasan konsumen relatif tinggi. Penelitian ini berfokus untuk mengetahui apakah harga dan lokasi berpengaruh signifikan terhadap keputusan pembelian, baik secara parsial maupun simultan. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan deskriptif dan verifikatif, melibatkan 91 responden yang diperoleh melalui purposive sampling. Data dikumpulkan dengan kuesioner dan dianalisis menggunakan uji statistik melalui SPSS.
Hasil penelitian menunjukkan bahwa harga dinilai menarik dan cukup terjangkau oleh konsumen, sementara lokasi dipersepsikan baik meskipun visibilitas dari jalan utama perlu ditingkatkan. Uji statistik membuktikan bahwa harga berpengaruh positif dan signifikan terhadap keputusan pembelian, lokasi juga berpengaruh positif dan signifikan terhadap keputusan pembelian, serta kedua variabel tersebut secara simultan berkontribusi signifikan dalam memengaruhi keputusan konsumen. Temuan ini memperkuat penelitian sebelumnya sekaligus memberikan kontribusi kontekstual pada industri coffee shop di Bandung. Penelitian ini menyimpulkan bahwa peningkatan daya saing harga dan optimalisasi strategi lokasi menjadi faktor penting dalam meningkatkan keputusan pembelian konsumen pada Demos Cafe.
Abstract:Fenomena meningkatnya penggunaan TikTok sebagai media promosi dan penjualan menghadirkan peluang besar bagi berbagai brand, termasuk Puntang Coffee. Namun, strategi digital marketing yang diterapkan oleh Puntang Coffee menunjukkan…
enunjukkan adanya penurunan efektivitas, terlihat dari inkonsistensi performa konten dan rendahnya capaian brand awareness. Beberapa penelitian terdahulu telah membuktikan efektivitas digital marketing dalam meningkatkan daya saing UMKM, membangun brand awareness, dan memperkuat loyalitas pelanggan melalui media sosial. Akan tetapi, sebagian besar penelitian tersebut berfokus pada Instagram atau platform digital lain, sehingga belum banyak yang mengkaji secara mendalam strategi digital marketing berbasis TikTok pada brand kopi premium. Inovasi penelitian ini adalah menganalisis strategi digital marketing Puntang Coffee melalui TikTok dengan pendekatan Integrated Marketing Communication (IMC), yang menekankan storytelling, keaslian konten, identitas merek, serta pemanfaatan fitur TikTok Shop dan hashtag khas #PantangPulangTanpaKopiPuntang. Tujuan penelitian ini adalah mendeskripsikan perencanaan, implementasi, dan evaluasi strategi digital marketing Puntang Coffee dalam membangun brand awareness di TikTok. Penelitian ini menggunakan paradigma konstruktivisme dengan metode kualitatif studi kasus. Data dikumpulkan melalui wawancara mendalam, observasi partisipan, dan dokumentasi, kemudian dianalisis dengan model analisis tematik Miles dan Huberman. Hasil penelitian menunjukkan bahwa strategi Puntang Coffee terbukti mampu menjaga eksistensi merek dan meningkatkan interaksi audiens melalui konten kreatif berbasis tren TikTok. Namun, keberhasilan tersebut masih menghadapi tantangan berupa konsistensi dan keberlanjutan inovasi konten agar pertumbuhan brand awareness dapat dipertahankan di tengah persaingan digital yang semakin ketat. Kata kunci: Digital Marketing, Brand Awareness, TikTok, Puntang Coffee, IMC
Abstract:Usaha Mikro, Kecil, dan Menengah (UMKM) memiliki peran penting dalam perekonomian, termasuk di Kabupaten Bandung. Namun, rendahnya kompetensi SDM dan terbatasnya akses informasi ekspor membuat minat mengikuti pelatihan ekspor…
kspor belum optimal. Penelitian ini bertujuan menganalisis pengaruh kompetensi SDM dan akses informasi terhadap minat pegawai Wanoja Coffee mengikuti pelatihan ekspor. Metode kuantitatif digunakan dengan sampel jenuh 45 pegawai, diuji validitas, reliabilitas, serta dianalisis regresi berganda. Hasil menunjukkan kompetensi SDM dan akses informasi berpengaruh positif signifikan, baik parsial maupun simultan, dengan Adjusted R² 0,691. Kesimpulannya, peningkatan kompetensi SDM dan akses informasi menjadi faktor penting mendorong minat pelatihan ekspor.
Abstract:• DEF is a company engaged in the sale of coffee, both wholesale and retail. Currently, the sales recording system is still carried out manually, which often leads to problems such as delays in reporting, data entry errors,…
rors, and difficulties in retrieving historical information. This study aims to improve the efficiency and accuracy of the sales recording system by implementing the INDEX MATCH and SUMIFS functions in Microsoft Excel. The research method used is descriptive qualitative with a case study approach, involving observation, interviews, and documentation of the existing system. The results show that the use of INDEX MATCH and SUMIFS can accelerate the data retrieval process, improve the accuracy of sales reports, and reduce input errors. This study provides a practical solution for small and medium enterprises (SMEs) in implementing an efficient sales recording system without requiring significant investment in ERP software. However, the system still has limitations, such as dependence on Excel files that are vulnerable to damage or unintended changes, and the lack of advanced automation features such as receivables reminders or inter-departmental integration. Therefore, future research is expected to develop a web-based system with a centralized database.
Abstract:The rapid growth of Indonesia’s coffee industry has intensified competition among micro, small, and medium enterprises (MSMEs), particularly street coffee businesses that rely on simple concepts, affordability, and accessibility.…
essibility. This study aims to analyze branding and digital promotion strategies implemented by street coffee MSMEs in Kotabumi, North Lampung, to enhance sales competitiveness. A qualitative case study approach was employed. Data were collected through in-depth interviews with business owners and employees, direct observation, and documentation of digital promotional activities on social media platforms. Data were analyzed using the Miles and Huberman interactive model, comprising data reduction, data display, and conclusion drawing. The findings reveal that branding strategies were implemented through brand identity development, including business name, logo, color consistency, booth design, and product differentiation. Digital promotion strategies mainly utilized Instagram, TikTok, and WhatsApp Business through product photos, coffee-making videos, and promotional content. These strategies positively impacted market reach, customer acquisition, and sales stability. However, several constraints were identified, such as limited resources, inconsistent visual identity, and suboptimal content management. This study concludes that consistent branding and planned digital promotion are essential to strengthening competitiveness and ensuring the sustainability of street coffee MSMEs.
Abstract:Branding has emerged as a strategic asset for micro and small enterprises (MSEs) to enhance competitiveness in increasingly saturated markets. This study investigates the role of branding strategies in strengthening the…
competitive advantage of a micro-scale coffee shop in Indonesia, namely 360 Coffee. Employing a qualitative descriptive approach, data were collected through in-depth interviews, observations, and document analysis involving business owners, employees, and customers. The findings reveal that brand identity consistency, emotional engagement with consumers, product differentiation, and service experience significantly contribute to customer loyalty and market positioning. However, the study also identifies challenges related to limited strategic branding planning, constrained resources, and suboptimal digital branding utilization. These findings support previous studies emphasizing that effective branding enables MSEs to create perceived value beyond functional attributes (Kotler & Keller, 2016; Wijoyo et al., 2021). This research contributes to the literature on small business branding by providing empirical evidence from a local coffee enterprise and offers practical insights for MSE owners seeking sustainable competitive advantage.
Abstract:The coffee shop industry in Indonesia continues to grow alongside changes in consumer lifestyle, particularly in tourism areas such as Pangalengan, Bandung Regency. Despite having strong market potential, sales performance…
ce at The East Coffee has shown noticeable fluctuations. Sales records from November 2024 to October 2025 indicate that monthly revenue ranged from IDR 6,084,522 in March 2025 to IDR 10,726,758 in July 2025. This condition suggests that sales performance has not been stable and highlights the need to evaluate marketing strategies, especially pricing and promotion. This study aims to examine the effect of price and promotion on sales growth at The East Coffee Pangalengan. A quantitative approach with descriptive and verification methods was applied. The sample consisted of 72 respondents, selected using incidental sampling. Data were collected through structured questionnaires and analyzed using multiple linear regression with SPSS, including validity and reliability tests, classical assumption tests, t-tests, F-tests, and coefficient of determination analysis. The descriptive results show that Price (76%), Promotion (80%), and Sales Growth (74%) are perceived positively and categorized as strong. Verification analysis reveals that price has a positive and significant effect on sales growth (t = 8.017; Sig. = 0.000; β = 0.856), while promotion has a significant but negative effect (t = −2.346; Sig. = 0.022; β = −0.329). Simultaneously, price and promotion significantly influence sales growth (F = 90.421; Sig. = 0.000), with the model explaining 72.4% of the variance in sales growth (R² = 0.724).
These findings indicate that sales growth at The East Coffee is more strongly driven by appropriate pricing perceptions, while promotional strategies require improvement to achieve more consistent and sustainable sales performance.
Abstract:The increasing popularity of slow bar coffee shops in Indonesia reflects a shift in consumer preferences towards more personalized, immersive, and educational coffee experiences. This study aims to examine the effect of…
Experience Value, consisting of Customer Return on Investment (CROI), Service Excellence, Aesthetics, and Enjoyment, on Brand Love and Customer Loyalty through the mediating role of Customer Satisfaction among customers of Lajeng Coffee Shop in Bandung. A quantitative survey was conducted using purposive sampling, collecting 251 valid responses through a Likert scale questionnaire, and the data were analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS. The results show that Experience Value has a significant effect on Customer Satisfaction (β = 0.721; p < 0.001). Customer Satisfaction acts as a partial mediator in the relationship between Experience Value and Brand Love and Customer Loyalty. Furthermore, the effect of Customer Satisfaction on Customer Loyalty (β = 0.462; p < 0.001) is stronger than its effect on Brand Love (β = 0.441; p < 0.001), indicating that satisfaction is more easily translated into loyal behavior than into emotional attachment. These findings extend customer experience research in the slow bar context and offer practical guidance for managers to prioritize experience investments that strengthen loyalty and brand love.