Abstract:Persaingan yang semakin kompetitif dalam industri distribusi bahan bangunan menuntut perusahaan tidak hanya menjaga kelancaran distribusi, tetapi juga membangun hubungan jangka panjang guna meningkatkan loyalitas pelanggan.…
an. Penelitian ini bertujuan untuk menganalisis peran sales dalam meningkatkan loyalitas pelanggan serta mengidentifikasi faktor-faktor yang memengaruhi peran tersebut pada PT Mitra Maju Mapan Cabang Bondowoso. Penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi dengan teknik penentuan informan secara purposive yang melibatkan Branch Sales Manager, tenaga sales, dan pelanggan tetap. Analisis data dilakukan melalui kondensasi data, penyajian data, serta penarikan kesimpulan dan verifikasi, dengan validitas data dijaga melalui triangulasi sumber dan teknik. Hasil penelitian menunjukkan bahwa sales berperan strategis dalam membangun loyalitas pelanggan melalui komunikasi adaptif, pelayanan responsif, komitmen, serta keterlibatan dalam membantu kebutuhan pelanggan. Loyalitas tercermin pada pembelian ulang, rekomendasi, dan keberlanjutan kerja sama. Faktor utama yang mempengaruhi efektivitas peran sales meliputi kualitas pelayanan, citra perusahaan, kepercayaan, dan kepuasan pelanggan. Penelitian ini mengimplikasikan pentingnya penguatan kompetensi interpersonal sales dan konsistensi pelayanan sebagai strategi mempertahankan loyalitas pelanggan secara berkelanjutan.
Increasingly competitive competition in the building materials distribution industry requires companies not only to maintain smooth distribution, but also to build long-term relationships to increase customer loyalty. This research aims to analyze the role of sales in increasing customer loyalty and identify factors that influence this role at PT Mitra Maju Mapan Bondowoso Branch. The research uses a qualitative approach with descriptive research type. Data was collected through in-depth interviews, observation and documentation using purposive informant selection techniques involving Branch Sales Managers, sales personnel and regular customers. Data analysis is carried out through data condensation, data presentation, as well as drawing conclusions and verification, with data validity maintained through triangulation of sources and techniques. The research results show that sales plays a strategic role in building customer loyalty through adaptive communication, responsive service, commitment, and involvement in helping customer needs. Loyalty is reflected in repeat purchases, recommendations and continued cooperation. The main factors that influence the effectiveness of the sales role include service quality, company image, trust and customer satisfaction. This research implies the importance of strengthening interpersonal sales competence and service consistency as a strategy to maintain customer loyalty on an ongoing basis.
Abstract:Political involvement, namely community activity in influencing the methods of preparing and implementing public policies, as well as participating in choosing government leaders. Social media is widely used as a place to…
o engage in political activities. This study aims to examine the quality of social media information, social media reputation, trust, use of social media, and millennial political involvement. The instrument of this research is using a questionnaire created using a Google form that is distributed online. The respondents of this study are millennials. This study contributes to the inconsistency test between social media information quality variables and political involvement. The results of the study prove that there is an influence between the variables use of social media and political involvement. This study also concluded that most of the millennial generation use social media for 3 hours/day to seek information and communicate. Finally, this research can find that the use of social media affects political involvement.
Abstract:Schistosomiasis is an endemic disease in Indonesia which is only found in the province of Central Sulawesi, namely in Poso and Sigi Regencies. The area where the distribution of sichistosomes was found was in Kab. Poso in…
n three places namely Bada, Lore and Napu. Although the policy for handling schistosomiasis snails and the impact of the disease has been handled since the colonial era, the Indonesian government has only taken serious action since 1982, which has not been completed until now. The absence of a common view on the problem of schistosomiasis has resulted in an asynchronous implementation of programs and activities related to the alleviation of schistosomiasis. This primary data collection technique also uses secondary data that comes from the Poso health office, the Bada schistosomiasis laboratory and the implementation of triangulation of actors, methods and data through focus group discussions which are expected to be able to map out the issues of involvement and the similarity of viewing problems in the management of schistosomiasis control in the context of the study This takes the area of Bada which is relatively successful although not yet complete. The collaboration model by collaborating with various internal institutional elements of the local government in each related regional apparatus organization, involving the community as an important part by becoming stool collectors, the presence of teachers and priests who provide strengthening information regarding the urgency of participation and collaboration to solve schistosomiasis has a broad impact on program achievements this.
Abstract:In the 19th to 20th centuries, Indonesia was a region whose geographical position was bordered by several neighboring countries. In the north it is bordered by the Philippines. In the south it is bordered by the Australian…
an Continent. The territory of Indonesia, which is a fertile region, became one of Japan's desires to dominate Indonesia. It emerged in 1940 after seeing that apart from its natural and human resources, Indonesia was very important for Japan's strategic and political interests. Japan was interested in controlling Java Island because politically Java Island was the center of government, Java Island was also the center of Japan's military defense in the Indonesian archipelago. Java Island is economically one of the important areas for the operation of economic activities in Indonesia. At the time of the Japanese occupation, the island of Java consisted of five Syu (residencies), namely Banten, Jakarta, Bogor, Priangan and Cirebon. These areas had many coffee, tea and sugar cane plantations as well as rice fields which were very useful for food for the population and Japanese soldiers. Marketing of goods - goods produced in Japan. Human resources are also very much needed by Japan to support Japan's victory in the Greater East Asia war (Dai Toa no Senso).
Abstract:This research uses Pre-Experimental Design without control group with One Group Pretest-Posttest Design. The study was conducted in March 2021 in two districts that were confirmed to be inhabited by COVID-19 positive residents…
idents (Johan Pahlawan District and Meureubo District), West Aceh, Indonesia. Statistical analysis used: Hand-washing is one way to prevent COVID-19 transmission. This is essential because in this global pandemic, every community has the opportunity to catch COVID 19. The research objective was to determine the effectiveness of WASH educational collaboration on farmers as an attempt to COVID-19 prevention. The population in the study is all farmers who live in these mentioned districts. There were 37 farmers in total. The sampling method used total sampling, namely 37 farmers who live in the areas that are confirmed to have positive patients of COVID 19. Data were analyzed using Univariate, Bivariate (Dependent T-test) and Multivariate with using logistic regression. The result shows that there is a significant influence between the collaboration of WASH Education on farmers as an effort to prevent COVID-19 with a statistical test value of P-Value <0.05. Collaboration on WASH education for farmers is very influential in preventing COVID-19. It is hoped that cross-sectoral involvement and roles can be maintained so that COVID 19 prevention behavior through WASH can continue to be applied. Educative collaboration of WASH impacts on the behaviour alteration toward farmers who live in the area confirmed to be infected by COVID 19.
Abstract:Program magang merupakan kebijakan yang membuka peluang bagi mahasiswa untuk memperoleh pengalaman langsung di dunia kerja. Salah satu implementasinya adalah kegiatan magang di instansi pemerintahan. Penelitian ini disusun…
un berdasarkan kegiatan magang yang dilakukan oleh mahasiswa selama empat bulan di Sub Bagian Persidangan dan Humas Protokol DPRD Provinsi Sulawesi Tengah. Melalui keterlibatan langsung dalam pelaksanaan rapat paripurna, mahasiswa tidak hanya memperoleh pengalaman administratif, tetapi juga mengembangkan kompetensi profesional yang relevan dengan kebutuhan dunia kerja, serta mendukung layanan administrasi dan publikasi. Penelitian ini bertujuan untuk menganalisis pengembangan kompetensi mahasiswa magang melalui kontribusi dalam Tata Kelola Persidangan dan Komunikasi Publik pada rapat paripurna DPRD Provinsi Sulawesi Tengah. Metode yang digunakan dalam kegiatan ini meliputi observasi langsung, keterlibatan aktif dalam tugas, dan komunikasi informal dengan pegawai. Narasumber penelitian ini terdiri dari staf Sub Bagian Persidangan serta staf Humas Protokol DPRD Provinsi Sulawesi Tengah yang terlibat langsung dalam pelaksanaan sidang paripurna. Keabsahan data diperoleh melalui teknik triangulasi sumber dengan membandingkan hasil wawancara, observasi, dan dokumentasi. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa mahasiswa magang berkontribusi aktif dalam mendukung administrasi persidangan, penyusunan notulen hasil rapat dan risalah rapat, pengelolaan dokumentasi kegiatan, serta koordinasi teknis pelaksanaan rapat paripurna. Selain itu, penelitian ini menunjukkan bahwa sinergi antara Sub Bagian Persidangan dan Humas Protokol pada rapat paripurna DPRD Provinsi Sulawesi Tengah menjadi faktor penting dalam mendukung efektivitas pelaksanaan rapat paripurna.
The internship program is a policy that provides opportunities for students to gain hands-on experience in the workplace. One implementation is internships in government agencies. This research was compiled based on internship activities carried out by students for four months in the Sub-Section of Trials and Protocol Public Relations of the Central Sulawesi Provincial Representative Council. Through direct involvement in the implementation of plenary sessions, students not only gain administrative experience, but also develop professional competencies that are relevant to the needs of the world of work, as well as support administrative and publication services. This study aims to analyze the development of student intern competencies through contributions to Trial Governance and Public Communication at plenary sessions of the Central Sulawesi Provincial Representative Council. The methods used in this activity include direct observation, active involvement in tasks, and informal communication with employees. The sources for this research consisted of staff from the Trial Sub-Section and Public Relations and Protocol staff of the Central Sulawesi Provincial Representative Council who were directly involved in the implementation of the plenary session. Data validity was obtained through source triangulation techniques by comparing the results of interviews, observations, and documentation. Data analysis was carried out through the stages of data reduction, data presentation and drawing conclusions. The results of the study showed that the interns actively contributed in supporting the administration of the trial, preparing meeting minutes and minutes of meetings, managing activity documentation, and technical coordination of the implementation of plenary meetings. In addition, this study shows that the synergy between the Sub-Section of Trials and Protocol Public Relations at the plenary session of the Central Sulawesi Provincial Representative Council is an important factor in supporting the effectiveness of the implementation of plenary sessions.
Abstract:This study aims to determine the role of mothers as agents of masculinity enculturation for Nias ethnic boys. This study uses a qualitative method with an ethnographic approach, data collected through participatory observation,…
vation, in-depth interviews, and documentation of Nias ethnic mothers and boys. The results show that the role of mothers as agents of masculinity enculturation in Nias ethnic boys in Tegal Sari Mandala II Village emphasizes the instilling of masculine values through daily care that is appropriate to the context of urban life. Mothers instill the value of courage by accustoming children to dare to speak, appear, and defend the truth, while building strength through emotional control and assertiveness to be able to face pressure, develop resilience through independence, discipline, and adaptability, and teach leadership through responsibility, decision-making, and the application of traditional leadership values such as si'ulu and si'ila. The main challenges faced by mothers include the stubbornness of children, the limited role without a husband figure for single parents, and the negative influence of social media and diverse urban environments. Mothers make various efforts to overcome these obstacles by implementing a firm but loving parenting style, providing motivation when children experience failure, and involving other male family members such as uncles or church members to provide advice. The implementation of traditional Nias ethnic masculinity values is still attempted through oral narratives, the use of digital technology to demonstrate the Fahombo (Stone Jumping) tradition, and the involvement of boys to attend and witness various Nias ethnic traditions in urban areas to maintain their ethnic identity amidst modernity
Abstract:The purpose of this article is to investigate the methods by which Batak Toba women in Habeahan Naburahan Village, Samosir Regency, resist the concealed practice of marpariban matchmaking. As part of the Batak Toba kinship…
ip structure, Marpariban matching is a traditional practice that places women in a position where they are unable to select their life partners. A form of resistance that is not overtly articulated has emerged as a result of this. Information was gathered using descriptive qualitative methods such as in-depth interviews, documentation, and observation. Relevant data and information are provided by informants who are Batak Toba women in the village of Habeahan Naburahan who have firsthand experience with the Marpariban matchmaking practice and family members who participate in the customary matchmaking procedure. The findings and analysis revealed that the Batak Toba women in this hamlet oppose this matchmaking practice through covert resistance. Some of these behaviors are putting off arranged marriages for school or work reasons, using religious legitimacy as a reason to say no without directly confronting the person, formally accepting arranged marriages with a passive attitude and little emotional involvement, and not talking openly about marriage plans. James C. Scott's theory of resistance says that these activities show that there is concealed resistance, or a sort of resistance that happens while people follow the rules. This suggests that Batak Toba women tend to use subtle opposition as a tactic to preserve their independence inside the patriarchal system rather than openly rejecting the Marpariban norm