Abstract:Penelitian ini bertujuan untuk menganalisis tingkat kepuasan masyarakat terhadap kualitas pelayanan publik di Kabupaten Buton berdasarkan hasil Survei Kepuasan Masyarakat (SKM) Tahun 2025. Penelitian menggunakan pendekatan…
an kuantitatif deskriptif dengan memanfaatkan data sekunder yang diperoleh dari hasil survei terhadap pengguna layanan pada berbagai perangkat daerah penyelenggara pelayanan publik di Kabupaten Buton. Analisis dilakukan mengacu pada pedoman Survei Kepuasan Masyarakat sesuai ketentuan Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi. Hasil penelitian menunjukkan bahwa nilai Indeks Kepuasan Masyarakat Kabupaten Buton Tahun 2025 berada pada kategori Baik, yang mengindikasikan bahwa secara umum pelayanan publik telah memenuhi harapan masyarakat. Meskipun demikian, masih terdapat beberapa unsur pelayanan yang memperoleh nilai relatif rendah, terutama pada aspek kecepatan pelayanan, penanganan pengaduan, serta ketersediaan sarana dan prasarana pendukung. Temuan penelitian menunjukkan perlunya peningkatan kualitas sumber daya manusia, optimalisasi digitalisasi pelayanan, penyederhanaan prosedur, serta penguatan mekanisme evaluasi dan tindak lanjut terhadap masukan masyarakat. Penelitian ini diharapkan menjadi dasar bagi pemerintah daerah dalam merumuskan kebijakan peningkatan kualitas pelayanan publik secara berkelanjutan guna mewujudkan tata kelola pemerintahan yang efektif, transparan, akuntabel, dan berorientasi pada kepuasan masyarakat.
Abstract:This study provides an overview of the implementation of the Regulation of the Minister of Home Affairs Number 72 of 2022 in Merauke Regency. The purpose of this study is to analyze and comprehensively describe the implementation…
mentation of the Regulation of the Minister of Home Affairs Number 72 of 2022 in Merauke Regency and to identify the factors inhibiting its implementation in the region. This study applies Edward C. III’s policy implementation theory and uses a qualitative research approach through in-depth interviews with 16 informants to explore their meanings, perceptions, and understandings. A semi-structured interview approach was employed to enable the researcher to obtain flexible yet focused data, as stated by Prof. Dr. Lexy J. Moleong (2014). The study utilized an interactive data analysis technique consisting of data collection, data reduction, data presentation, and conclusion drawing. The results of this study indicate that the implementation of the Digital Population Identity (IKD) policy in Merauke Regency has been carried out in accordance with directives from the central government through a tiered and continuous communication mechanism. However, its implementation has not yet been optimal at the regional level. The main obstacles include limited socialization, low understanding and acceptance of the policy among implementers, the absence of specific Standard Operating Procedures (SOPs) for IKD, and the lack of motivation, commitment, and integrity of human resources, ICT infrastructure, and budgetary support. In addition, the social, economic, cultural, and geographical conditions of the community also hinder the utilization of IKD, resulting in its limited use and the continued dominance of physical population documents. The findings of this study emphasize the need to strengthen communication aspects, resources, implementers’ commitment, and policy adjustments to local conditions in order to achieve the objectives of the IKD policy effectively and equitably.
Abstract:This study aims to analyze the effectiveness of public service delivery in issuing Certificate of Indigency (SKTM) at Karang Indah Village Office, Merauke Regency. The background of this research is based on the increasing…
ng number of SKTM applications each year, which has not been matched by optimal service quality improvements. This study employs a qualitative method with a descriptive approach. Data collection techniques include observation, interviews, and documentation involving 11 informants consisting of village officials and community members. The results show that, in general, the SKTM service at Karang Indah Village Office is relatively effective, particularly in terms of procedures and costs, which are simple, transparent, and free of charge. The service completion time is also relatively fast, often completed within one working day. However, several challenges still affect service effectiveness, such as inconsistencies in procedural implementation, limited facilities and infrastructure, manual administrative systems, and insufficient public awareness regarding the requirements for obtaining SKTM. Additionally, coordination between neighborhood units (RT) and the village office remains suboptimal, potentially causing service delays. This study concludes that the effectiveness of SKTM service delivery in Karang Indah Village needs improvement through digital service innovation, capacity building for administrative staff, and strengthening supervision and public outreach.
Abstract:This study aims to describe the effectiveness of Services at the Harapan Makmur Village Office. This study was conducted for approximately 3 months, the location of the study was in Harapan Makmur Village, Kurik District,…
, Merauke Regency. The method used in this study is descriptive qualitative with data analysis techniques using sources according to Miles and Huberman, namely data reduction, data presentation, and drawing conclusions. The number of informants in this study was 10 informants. research results. Based on the discussion of the three dimensions of tangible public service, reliability, and responsiveness, it can be concluded that public services in Harapan Makmur Village have shown real efforts to meet community expectations, although their implementation still faces various challenges. In terms of tangible, the availability of information boards is quite good physically, but not yet fully effective in conveying messages clearly and inclusively. From the aspect of reliability, the commitment to timely and procedural services is indeed visible, but it is not evenly distributed and there are still complaints regarding inconsistency. Meanwhile, in terms of responsiveness, village officials have shown good intentions to respond to community needs, but consistency in responding to complaints and needs of residents still needs to be improved.
Abstract:This study aims to describe the effectiveness of Services at the Harapan Makmur Village Office. This study was conducted for approximately 3 months, the location of the study was in Harapan Makmur Village, Kurik District,…
, Merauke Regency. The method used in this study is descriptive qualitative with data analysis techniques using sources according to Miles and Huberman, namely data reduction, data presentation, and drawing conclusions. The number of informants in this study was 10 informants. research results. Based on the discussion of the three dimensions of tangible public service, reliability, and responsiveness, it can be concluded that public services in Harapan Makmur Village have shown real efforts to meet community expectations, although their implementation still faces various challenges. In terms of tangible, the availability of information boards is quite good physically, but not yet fully effective in conveying messages clearly and inclusively. From the aspect of reliability, the commitment to timely and procedural services is indeed visible, but it is not evenly distributed and there are still complaints regarding inconsistency. Meanwhile, in terms of responsiveness, village officials have shown good intentions to respond to community needs, but consistency in responding to complaints and needs of residents still needs to be improved.
Abstract:This research is motivated by the suboptimal implementation of good governance principles in public services at the village level, which influences public perceptions of the performance of government officials. The purpose…
se of this study is to analyze public perceptions of the implementation of the principles of accountability, transparency, openness, and the rule of law in public services in Gurinda Jaya Village, Merauke Regency, and to identify supporting and inhibiting factors. This study used a qualitative approach with a descriptive approach through observation, in-depth interviews, and documentation of village officials and community service users. The results indicate that the implementation of good governance principles has not been optimal, characterized by discrepancies in service delivery times with established standards, limited public understanding of service information, inconsistent transparency practices, and an unfulfilled sense of justice and legal certainty in public services. The study's conclusion confirms that strengthening apparatus capacity, improving discipline and integrity, and strengthening village government commitment and community participation are important implications for realizing more effective and accountable village governance.
Abstract:Pembangunan berkelanjutan di kawasan pesisir menghadapi tantangan kompleks yang meliputi aspek ekonomi, sosial, dan lingkungan. Kampung Matara di Kabupaten Merauke merupakan wilayah pesisir yang memiliki potensi lokal berupa…
rupa sumber daya perikanan, kearifan lokal masyarakat adat, serta modal sosial yang kuat, namun belum dimanfaatkan secara optimal dalam mendukung pencapaian Tujuan Pembangunan Berkelanjutan (Sustainable Development Goals/SDGs). Penelitian ini bertujuan untuk menganalisis pemanfaatan potensi lokal Kampung Matara dalam mendorong pencapaian SDGs, khususnya pada aspek pengentasan kemiskinan, ketahanan pangan, pekerjaan layak, dan pelestarian ekosistem pesisir. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi lapangan, dan studi dokumentasi dengan melibatkan aparat kampung, tokoh adat, nelayan, dan masyarakat pesisir. Analisis data dilakukan secara deskriptif-analitis melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pemanfaatan potensi lokal di Kampung Matara telah berkontribusi terhadap pencapaian SDGs, namun masih bersifat parsial dan belum terintegrasi dalam kebijakan pembangunan kampung. Keterbatasan kapasitas kelembagaan, akses pasar, serta dukungan kebijakan menjadi faktor penghambat utama. Penelitian ini menyimpulkan bahwa penguatan tata kelola lokal berbasis potensi pesisir dan kearifan lokal merupakan strategi penting dalam mendorong pembangunan berkelanjutan di wilayah pesisir Kabupaten Merauke.
Abstract:The abstracts submitted to PJHP : Papsel Journal of Humanities and Policy should be clear, concise, and descriptive, using English and Indonesian, which consists of 150-250 words. The abstract contains the scope of the study,…
tudy, objectives, methods, research results, and conclusions. This section is separate from articles, using single space, Bookman Old Style 10, single space.
Abstract:Penelitian ini menganalisis efektivitas implementasi barcode MyPertamina dalam distribusi BBM subsidi di Kabupaten Merauke dengan menggunakan pendekatan studi literatur dan kerangka Mazmanian & Sabatier. Digitalisasi melalui…
alui QR Code diterapkan sebagai upaya menertibkan pendataan dan meningkatkan pengawasan transaksi BBM subsidi, namun pelaksanaannya masih menghadapi sejumlah kendala. Temuan penelitian menunjukkan bahwa ketidakteraturan administrasi kendaraan, rendahnya literasi digital masyarakat, dan keterbatasan akses teknologi menjadi faktor yang menghambat proses pendaftaran dan verifikasi. Selain itu, kapasitas kelembagaan daerah serta pengawasan di lapangan belum sebanding dengan kompleksitas distribusi energi di wilayah yang luas dan terpencar. Kondisi ini membuat kebijakan berjalan parsial dan belum sepenuhnya memenuhi tujuan ketepatan sasaran subsidi. Penelitian ini menekankan pentingnya dukungan struktural, peningkatan literasi teknologi, serta koordinasi antar lembaga agar digitalisasi BBM subsidi dapat berjalan lebih efektif dan inklusif di tingkat daerah.
Kata kunci: BBM subsidi, QR Code, MyPertamina, implementasi kebijakan, Merauke, Mazmanian & Sabatier.
Abstract:Pembentukan Provinsi Papua Selatan pada tahun 2022 menghadirkan dinamika politik identitas yang kompleks dan berlapis, melibatkan negara, elite lokal, dan masyarakat adat dalam proses pemekaran daerah. Penelitian ini bertujuan…
tujuan menganalisis bagaimana politik identitas dikonstruksi, diperebutkan, dan dimobilisasi dalam konteks pembentukan provinsi baru tersebut. Menggunakan pendekatan kualitatif deskriptif dengan desain studi kasus intrinsik, penelitian dilakukan di empat kabupaten, Merauke, Mappi, Asmat, dan Boven Digoel., melalui wawancara mendalam, observasi non-partisipatif, serta analisis dokumen kebijakan dan literatur ilmiah. Analisis tematik digunakan untuk mengidentifikasi pola dan makna dalam dinamika identitas yang muncul. Hasil penelitian menunjukkan bahwa politik identitas memainkan peran ganda: sebagai narasi pemersatu untuk melegitimasi pemekaran dan sebagai sumber fragmentasi akibat diferensiasi identitas sub-etnis. Elite lokal memanfaatkan identitas kultural dan historis untuk memperoleh legitimasi politik, sementara masyarakat adat menggunakan identitas sebagai alat negosiasi representasi dan kontrol atas sumber daya. Di sisi lain, negara menempatkan pemekaran sebagai strategi stabilisasi dan percepatan pembangunan. Perbedaan orientasi ini menciptakan ruang negosiasi yang terus berlangsung dalam konsolidasi pemerintahan Papua Selatan. Penelitian ini menegaskan bahwa keberhasilan provinsi baru bergantung pada kemampuan mengelola identitas secara inklusif, memastikan representasi OAP, dan mencegah dominasi elite dalam struktur kekuasaan daerah.