Abstract:Clean water services are a basic need for the community, so optimizing the performance of regional drinking water companies (PDAM) is crucial to improve customer satisfaction. However, the main challenge faced by PDAM Balikpapan…
likpapan City is low customer satisfaction due to suboptimal service quality, which is largely influenced by employee performance. This study aims to analyze the effect of internal service quality on employee job satisfaction and customer-oriented performance, and to examine the mediating role of job satisfaction at PDAM Perumda Tirta Manuntung in Balikpapan City. This study is motivated by the importance of improving the quality of public services in the clean water utility sector, which requires organizations to be able to create an effective internal service system to support the quality of services provided to the community. This study uses an explanatory approach. Quantitative data were collected through questionnaires distributed to 196 employees, selected using the Slovin formula, while qualitative data were obtained through in-depth interviews and field observations. Data analysis used Structural Equation Modeling–Partial Least Squares (SEM-PLS) to examine the relationship between variables. The results show that internal service quality has a positive and significant influence on employee job satisfaction and customer-oriented performance. Job satisfaction was also found to have a positive and significant influence on customer-oriented employee performance. Furthermore, job satisfaction mediated the relationship between internal service quality and customer-oriented employee performance. These findings strengthen the relevance of the Service-Profit Chain Model in the context of public service organizations, particularly regional water utilities. This study provides theoretical contributions through the development of the Service-Profit Chain Model in the public utility sector, as well as practical contributions for PDAM management in formulating strategies to continuously improve internal service quality, job satisfaction, and customer service quality.
Abstract:This study aims to analyze the effect of Public Street Lighting (PSL) Quality, Environmental Safety, and Infrastructure Accessibility on MSME Income through Digital Innovation in Balikpapan City. A quantitative approach…
with an explanatory research method was used on a sample of 100 MSME actors selected using purposive sampling. The data were analyzed using Structural Equation Modeling based on Partial Least Squares (SEM-PLS). The results of the study prove that Digital Innovation plays a significant mediating role. The quality of PJU, Environmental Safety, and Infrastructure Accessibility have a positive and significant effect on Digital Innovation, which in turn directly increases MSME Income. These findings underscore that improvements in physical infrastructure and environmental safety create an ecosystem conducive to the adoption of digital technology by MSMEs, which is a major catalyst for improving their economic performance. The implications of this study suggest the need for integrated policies that combine the development of smart public infrastructure (smart street lighting) with digital literacy and access programs for MSMEs in order to promote inclusive and sustainable local economic growth
Abstract:Penelitian ini bertujuan untuk menganalisis pengaruh pengadaan kaca cembung di tikungan sebagai safety mirror terhadap pengurangan risiko kecelakaan dan peningkatan kelanjutan ekonomi di lingkungan RT 34 Kelurahan Prapatan…
an Kecamatan Balikpapan Kota. Metode yang digunakan dalam penelitian ini adalah metode observasi dan wawancara dengan warga RT 34. Hasil penelitian menunjukkan bahwa pengadaan kaca cembung di tikungan efektif dalam mengurangi risiko kecelakaan lalu lintas di lingkungan tersebut. Selain itu, pengadaan kaca cembung juga berdampak positif terhadap kelanjutan ekonomi di lingkungan RT 34, dengan adanya peningkatan aktivitas bisnis dan pertumbuhan ekonomi lokal. Berdasarkan hasil penelitian ini, disimpulkan bahwa pengadaan kaca cembung di tikungan merupakan solusi yang efektif untuk menghilangkan risiko kecelakaan dan meningkatkan kelanjutan ekonomi di lingkungan RT 34 Kelurahan Prapatan Kecamatan Balikpapan Kota.
Abstract:Micro, Small, and Medium Enterprises (MSMEs) are one of the foundations of the Indonesian economy. Their development is inextricably linked to the evolving trends in sales models. Currently, the use of social media as a…
digital marketing method is crucial in assisting MSMEs in expanding their market and increasing sales turnover. STIE MADANI Balikpapan, through community service activities, is attempting to bridge the need for digital marketing methods and financial record-keeping for MSMEs around Balikpapan through Innovation Development (PI) activities with students. The MSME in this time is located in Karang Jati Village, Balikpapan, namely the Dapoer Malika MSME. Dapoer Malika produces several types of snacks. The PI activity helps this MSME market its products through social media and assists in preparing financial records.
Keywords: MSME, Digital Marketing, Social Media, Bookkeeping
Abstract:The topic of this research is Human Resources. This study aims to determine the effect of job engagement (X1), job satisfaction (X2), and work motivation (X3) on employee performance (Y) at PT. AJS Indoraya Nusantara in…
Balikpapan. Data were collected using a questionnaire administered to all 34 employees. The analysis tool used was multiple linear regression with the help of SPSS software.All questions were found to be valid and reliable. A multiple regression analysis was then conducted, and the results showed that X1, X2, and X3 had a significant effect, both partially and simultaneously.
From the resulting regression equation, Y = 5.528 + 0.475 X1 + 0.278 X2 + 0.225 X3, it can be seen that the independent variable, work engagement (X1), is the most influential variable on employee performance (Y) compared to job satisfaction (X2) and work motivation (X3).
Abstract:Indeks keandalan sistem distribusi merupakan merupakan nilai mutu sistem untuk menyalurkan energi listrik ke pelanggan secara kontinu dalam periode waktu tertentu dan dalam kondisi tertentu. Nilai indeks keandalan sistem…
distribusi yang digunakan oleh PLN adalah standar SPLN No. 59 Tahun 1985 dan standar SPLN 68-2:1986 yaitu nilai SAIDI (System Average Interruption Duration Index) sebesar 21 jam/pelanggan/tahun dan nilai SAIFI (System Average Interruption Frequency Index) sebesar 3,2 kali/pelanggan/tahun. Penelitian ini bertujuan untuk mengevaluasi tingkat keandalan sistem distribusi tenaga listrik di PT. PLN (Persero) Area Balikpapan terutama pada penyulang J4 J5 J6 dengan menghitung nilai SAIDI dan SAIFI selama periode waktu 1 tahun. Data gangguan yang ditinjau adalah data gangguan yang terjadi selama tahun 2018. Dari hasil perhitungan diperoleh bahwa pada penyulang J4 nilai SAIDI sebesar 21,94 jam/ pelanggan/tahun dan nilai SAIFI sebesar 3.26 kali/ pelanggan/tahun. Pada penyulang J5 nilai SAIDI sebesar 30,09 jam/ pelanggan/ tahun dan nilai SAIFI sebesar 3,99 kali/pelanggan/tahun. Pada penyulang J6 nilai SAIDI sebesar 50,96 jam/pelanggan/ tahun dan nilai SAIFI sebesar 5,24 kali pelanggan/tahun. Dibandingkan terhadap nilai standar SPLN No. 59 Tahun 1985 dan standar SPLN 68-2: 1986 maka nilai indeks keandalan penyulang J4 J5 J6 masih di bawah standar atau dikategorikan sebagai kurang handal.
Abstract:Hydroponic farming is gaining popularity in urban areas due to its efficient resource usage and high, clean yields. However, systems like the Nutrient Film Technique (NFT) rely on electric pumps for continuous nutrient circulation,…
irculation, making them vulnerable to extended power outages that can disrupt plant nutrition and lead to crop failure. The purpose of this activity is to address the issue of power outages that impacted the hydroponic gardens of the Women Farmers Group (KWT) Sepinggan Raya, Balikpapan, by implementing a solar-powered water pump and a water quality monitoring system. The program consisted of an initial survey, system development and installation, and training sessions on system operation and maintenance. Results indicate that the implementation of the solar pump and monitoring system improves hydroponic productivity while reducing operational costs previously dependent on the national electricity grid. Additionally, the project empowered the local women's group with renewable energy knowledge and modern farming technologies, promoting sustainable urban agriculture practices.
Keywords: application of technologies; hydroponic; renewable energy; urban farming; water quality monitoring
Abstrak: Pertanian hidroponik semakin populer di area perkotaan yang memiliki keterbatasan ruang karena efisiensi sumber daya dan hasil panen yang tinggi. Namun, sistem hidroponik seperti Nutrient Film Technique (NFT) sangat bergantung pada pompa listrik untuk sirkulasi air nutrisi secara berkelanjutan. Pemadaman listrik yang berkepanjangan dapat mengganggu suplai nutrisi dan berpotensi menyebabkan kegagalan panen. Kegiatan ini bertujuan untuk mengatasi permasalahan padamnya listrik yang terjadi di kebun hidroponik Kelompok Wanita Tani (KWT) Sepinggan Raya, Balikpapan dengan menerapkan pompa air tenaga surya dan sistem pemantauan kualitas air. Kegiatan meliputi survei awal, pengembangan dan instalasi sistem, serta pelatihan pengoperasian dan pemeliharaan teknologi bagi para petani. Hasil menunjukkan bahwa sistem ini meningkatkan produktivitas kebun hidroponik dan mengurangi ketergantungan terhadap jaringan listrik nasional (PLN). Selain itu, proyek ini memberdayakan kelompok tani dengan pengetahuan tentang energi terbarukan dan teknologi pertanian modern, mendorong praktik pertanian yang berkelanjutan di lingkungan urban.
Kata kunci: energi baru terbarukan; hidroponik; monitoring kualitas air; penerapan teknologi; urban farming
Abstract:Sampah merupakan sisa dari produk yang sudah tidak digunakan lagi dari berbagai kegiatan manusia. Namun, sampah masih bisa bernilai ekonomis apabila dapat diolah menjadi produk tertentu. Permasalahan banyaknya sampah di…
suatu daerah sejalan dengan banyaknya pertumbuhan jumlah penduduk. Berdasarkan peningkatan jumlah penduduk di Kecamatan Balikpapan Timur dalam rentang waktu setahun, maka diperlukan teknologi komposting sederhana yang dapat mengolah sampah organik semaksimal mungkin. Salah satu alternatif penanganan sampah menjadi pupuk kompos dengan metode rolling composter disertai dengan pemilahan. Peralatan pengolahan sampah organik berupa rolling composter ini akan diperkenalkan kepada warga. Melalui kegiatan ini yang dilakukan bermaksud memberikan informasi terkait pengolahan limbah organik dengan menggunakan metode rolling composter. Proses dimulai dengan warga mengumpulkan sampah organik yang dihasilkan pada 1 hari ketempat rolling composter. Setelah EM4 dimasukkan warga akan menutup rolling composter dan memutar menggunakan tuas yang bertujuan untuk mencampurkan sampah secara merata. Hasil dari rolling composter yang siap dipanen akan dimanfaatkan sebagai pupuk. Tanaman hias merupakan salah satu media tanaman yang dapat dimanfaatkan untuk pemberian pupuk.
Abstract:This community service (PkM) was conducted near the coast of Manggar Beach, Balikpapan City, in collaboration with partners from the PKK Khinasih Quality Family Village (KB Khinasih) group, which has micro-industry potential…
tial for processed shrimp paste. The challenges faced include: 1) the drying method for shrimp paste is conducted by sun-drying, which means that during the rainy season, the drying process for shrimp paste takes a long time and hampers the production process; and 2) sales of processed shrimp paste products are currently limited to the local community. To address these issues related to the extended drying process and to expand marketing efforts, this PkM initiative developed a shrimp paste drying tool tailored to the needs of the PKK KB Khinasih women. Additionally, outreach activities were conducted to educate them about design and packaging strategies that could be beneficial for hosting product exhibitions. The dryer has been handed over to the PKK women for suitability testing with regard to its function, quality, and capacity. KB Khinasih has also adopted label and sticker designs for packaging processed rebon shrimp paste products.
Keywords: dryer; product sticker and label; rebon shrimp paste
Abstract:The loss of food production land due to land conversion in supporting more economically profitable activities has urged innovations in agricultural and fishery activities by utilizing narrow land. A suitable method to solve…
lve this problem is Budikdamber or fish farming in a bucket. This method adopts the concept of aquaponics, which is a combination of aquaculture and hydroponics. Community skills improvement by Budikdamber activity aims to introduce a simple method for growing kale and catfish farming on narrow land using buckets so that people can obtain food directly from their yards. The target community for this activity is the residents of RT 14, Karang Joang Village. The implementation method includes field surveys and problem identification, formulation of solutions, implementation, monitoring, and evaluation. These steps are expected to provide skills for the community to do Budikdamber. The community showed positive responses to this activity. The community showed their understanding and opinion of the Budikdamber activity and the continuity of this activity.