Abstract:This study aims to determine the influence of public perception on the quality of public services at the Department of Population and Civil Registration (Disdukcapil) of Bogor Regency. The type of research used is descriptive…
ptive quantitative. The population in this study consists of people who carried out administrative services at the Disdukcapil office of Bogor Regency, with a total sample of 100 respondents. Data analysis was conducted using the Weighted Means Score (WMS) method. The results of the study show that: (1) The highest average score from the analysis of public service quality indicators was the indicator related to “technical service requirements at Disdukcapil being easy to understand by the public,” which obtained an average value of 3.50, categorized as good. Another high indicator was “the completion of administrative processes at Disdukcapil on time,” with an average score of 3.55, also categorized as good. Meanwhile, the lowest average score was 3.19, categorized as fairly good, on indicators such as “the public feeling that their security is guaranteed when managing administrative services at Disdukcapil” and “service officers being disciplined in providing services to the community.” (2) The final recapitulation of the analysis across the ten main indicators of public service quality shows that the highest average score was found in the Certainty indicator, with a score of 3.48, categorized as fairly good. On the other hand, the lowest average scores were in the Discipline and Comfort indicators, both with scores of 3.23, also categorized as fairly good. (3) Overall, the average score of all public service quality indicators in this study was 3.34, categorized as fairly good. This indicates that, in general, the public perceives the quality of public services at the Disdukcapil of Bogor Regency to be fairly good. The recommendation given is that Disdukcapil Bogor Regency should further improve the discipline of its officers regarding their presence at the workplace or service counters, as well as their punctuality in serving the community, and also create a more comfortable environment and waiting area for the public accessing services.
Abstract:One measure of service success is patient satisfaction; in the world of health, patient satisfaction indicates that the services provided have been delivered properly by health workers. The purpose of this study was to analyze…
nalyze the relationship between waiting time and outpatient satisfaction at Gunung Maria Tomohon Hospital. The method used in this research is quantitative research which is descriptive analytic using a cross-sectional study approach with a sample of 266 respondents (total sampling) with univariate and bivariate analysis. The results showed that based on the results of the chi-square test, a value of p = 0.001 (<α = 0.05) was obtained, indicating that there is a relationship between waiting time and outpatient satisfaction at Gunung Maria Tomohon Hospital. Based on the results of the analysis, it can be concluded that there is a relationship between waiting time and outpatient satisfaction at the Outpatient Polyclinic of Mount Maria Tomohon Hospital. As a suggestion for hospital leaders, especially for outpatient directors at Gunung Maria Tomohon Hospital, it is recommended to set health service standards, particularly for outpatients, to enhance their satisfaction.
Abstract:Efficient queue management is a major challenge in public services, including in Cibeunying District. Traditional manual systems often lead to unorganized queues, long waiting times, and public dissatisfaction. This study…
y aims to design and implement a more modern and structured technology-based queue numbering system. The system is designed as a web-based application that allows users to take queue numbers directly on-site or via mobile devices. Additionally, the system is equipped with an automatic call feature, where if a number is not present after two calls, the next number is automatically called. The implementation results show that this system can improve service efficiency, reduce waiting times, and provide a more convenient experience for the community. With this system, the Cibeunying District can significantly optimize the quality of its public services.
Abstract:This research aims to analyze the effectiveness of Minimum Service Standards (MSS) implementation at the Department of Population and Civil Registration (Disdukcapil) in Merauke Regency, South Papua Province. MSS are crucial…
cial instruments for guaranteeing community rights to quality basic services, including civil administration services. Despite their establishment, challenges persist in ensuring that services provided align with the stipulated standards. The research employed a descriptive qualitative approach, collecting data through in-depth interviews, observation, and document analysis. Key informants included the head of the department, service-providing staff, and representatives of community service users. The findings indicate that MSS implementation at Merauke Disdukcapil has generally been underway, though its effectiveness varies across service types. Some MSS indicators, such as service waiting times and cost certainty, have been well-met. However, challenges are still present in aspects like the availability of adequate human resources, sub-optimal socialization of MSS to the community, and the need for improved supporting infrastructure. Limited access to information and public understanding of service rights also act as inhibiting factors. Thus, the effectiveness of MSS at Merauke Disdukcapil can be enhanced through strengthening human resource capacity, improving facilities and infrastructure, and intensifying socialization efforts. This study recommends the necessity of regular evaluation and continuous improvement to ensure excellent civil administration services for all communities in Merauke.
Abstract:Abstract: The success of a government agency can be seen from the services provided by the agency itself. Therefore, government agencies must provide optimal services according to the needs of the community so that it is…
easy to carry out administration. Tanjungbalai City Office of the Ministry of Religion in conducting community satisfaction survey activities distributes questionnaires using google form and processes questionnaire data using number processing applications. So that there is no decision support system to accelerate knowing the level of community satisfaction with the services that have been provided. purpose of this study was to determine the level of public satisfaction with Hajj and Umrah Organizer section at the Tanjungbalai City Ministry of Religion Office. In this study the method used is the servqual method with 5 dimensions. Data collection was carried out through a questionnaire given to 30 respondents who had received services from the Hajj and Umrah Organizer section. Based on the results of the study, it is known that 75% people feel very satisfied, 18.75% people feel satisfied, and 16.15% people feel dissatisfied. The results also show that there is one dimension that has a negative value, namely the dimension of physical evidence regarding waiting chairs.
Keywords: Satisfaction; Servqual; Deccission Support.
Abstrak: Keberhasilan suatu instansi pemerintah dapat dilihat dari pelayanan yang diberikan oleh instansi itu sendiri. Oleh karena itu, instansi pemerintah harus memberikan pelayanan optimal sesuai dengan kebutuhan masyarakat agar mudah melakukan administrasi. Kantor Kementerian Agama Kota Tanjungbalai dalam kegiatan survei kepuasan masyarakat melakukan penyebaran kuesioner menggunakan google form dan mengolah data kuesioner menggunakan aplikasi pengolah angka. Sehingga belum ada sistem pendukung keputusan untuk mempercepat mengetahui tingkat kepuasan masyarakat terhadap pelayanan yang telah diberikan. Tujuan dari penelitian ini untuk mengetahui tingkat kepuasan masyarakat terhadap seksi Penyelenggara Haji dan Umrah di Kantor Kementerian Agama Kota Tanjungbalai. Dalam penelitian ini metode yang digunakan adalah metode servqual dengan 5 dimensi. Pengumpulan data dilakukan melalui kuesioner yang diberikan kepada 30 responden yang pernah mendapat pelayanan dari bagian Penyelenggara Haji dan Umroh. Berdasarkan hasil penelitian diketahui 75% masyarakat merasa sangat puas, 18,75% masyarakat merasa puas, dan 16,15% masyarakat merasa tidak puas. Hasil penelitian juga menunjukkan bahwa terdapat satu dimensi yang bernilai negatif yaitu dimensi bukti fisik mengenai kursi tunggu.
Kata kunci: Kepuasan; Servqual; Sistem Pendukung Keputusan.
Abstract:Abstract: Getting a job is a goal by graduates after completing their studies. But in this process, getting a job inevitably requires waiting time. If one measure of success in the field of education of a tertiary institution…
ution is the number of graduates entering the workforce. So to implement this goal, alumni data is needed that can be used in decision making. Existing tracer study data at the STMIK Royal Career Service Center (LPLK) have not been utilized optimally by the campus. If we dig deeper, we will get some knowledge from this data by applying data mining techniques. Therefore, it is clear that using data mining to predict alumni waiting time is important for a university to determine its strategy. The purpose of this study is to predict the waiting time for alumni to get a job using data mining by applying the Naive Bayes algorithm. Training and testing data were taken from 193 data tracer study alumni of STMIK Royal in 2021 who had graduated and were working. The criteria used to predict alumni waiting time are gender, major, year of entry, year of graduation, GPA, and length of time getting a job. The results of modeling using the Naive Bayes algorithm produce an accuracy of 94%.
Keyword: data mining; naive bayes; waiting time
Abstrak: Mendapatkan pekerjaan merupakan tujuan oleh lulusan setelah menyelesaikan studi mereka. Tetapi dalam proses ini, mendapatkan pekerjaan pasti membutuhkan waktu tunggu. Jika salah satu ukuran keberhasilan di bidang pendidikan suatu perguruan tinggi adalah banyaknya lulusan yang masuk ke dunia kerja. Maka untuk menerapkan tujuan itu, maka diperlukan data alumni yang dapat digunakan dalam pengambilan keputusan. Data tracer study yang ada di Lembaga Pusat Layanan Karir (LPLK) STMIK Royal belum dimanfaatkan secara optimal oleh kampus. Jika kita gali lebih dalam, kita akan mendapatkan suatu pengetahuan dari data ini dengan menerapkan teknik data mining. Oleh karena itu, jelas bahwa menggunakan data mining untuk memprediksi waktu tunggu alumni penting bagi suatu perguruan tinggi untuk menentukan strateginya. Tujuan dari penelitian ini adalah untuk memprediksi waktu tunggu alumni mendapatkan pekerjaan menggunakan data mining dengan menerapkan algoritma naive bayes. Data training dan testing diambil dari 193 data tracer study alumni STMIK Royal tahun 2021 yang sudah lulus dan bekerja. Kriteria yang digunakan untuk memprediksi waktu tunggu kerja alumni yaitu jenis kelamin, jurusan, tahun masuk, tahun lulus, IPK, dan lama mendapatkan pekerjaan. Hasil pemodelan dengan menggunakan algoritma naive bayes menghasilkan akurasi sebesar 94%.
Kata Kunci: data mining; naive bayes; waktu tunggu
Abstract:Abstract : Housewives usually only do activities around the house, such as washing, sweeping, cooking, taking care of children and others. The income received in the household is usually only waiting for the husband's income,…
come, which may be mediocre. Like the activities carried out by the people in Berastagi Kab. Karo who only depends on the income of her husband. Even though the opportunity to get additional income is very large, such as in the tourism & agricultural sector. With the internet, mothers can do online business as a sideline. Online business can include promotion of lodging, sales of accessories/souvenirs, sales of fruit, vegetables, etc. However, the situation analysis obtained by the PKM team found that the Lau Gumba community lacked knowledge, especially mothers, about the use of science and technology and online business. Therefore, the PKM program by optimizing online business opportunities carried out by housewives makes it possible to increase additional income during the current covid pandemic.
Keywords: online business; housewife; internet.
Abstrak : Para ibu rumah tangga biasanya hanya mengerjakan kegiatan di seputaran lingkungan rumah, seperti mencuci, menyapu, memasak, mengurus anak dan lain sebagianya. Pendaptan yang diterima dalam rumah tangga biasanya hanya menunggu penghasilan suami yang mungkin pas-pasan. Seperti kegiatan yang dilakukan oleh para ibu di Berastagi Kab. Karo yang hanya bergantung dari pendapatan para suaminya. Padahal peluang untuk mendapatkan pendapatan tambahan sangatlah besar seperti pada sektor wisata & pertaniannya. Dengan adanya internet maka para ibu dapat melakukan bisnis online sebagai pendapatan sampingan. Bisnis online dapat meliputi promosi tempat penginapan, penjualan asesories/cendramata, penjualan buah, sayuran dll. Namun analisa situasi yang di peroleh tim PKM mendapatkan minimnya pengetahuan masyarakat Lau Gumba khususnya para ibu tentang pemanfatan IPTEK dan bisni Online. Maka dari itu program PKM dengan mengoptimalkan peluang bisnis online yang dilakukan oleh para ibu rumah tangga memungkinkan untuk meningkatkan pendapatan tambahan di masa pendemi Covid-19 seperti sekarang ini.
Kata Kunci : bisnis online; ibu rumah tangga; internet.
Abstract:This study analyzes the implementation of the waiting list policy in the administration of the Hajj pilgrimage at the Office of the Ministry of Religious Affairs of Central Maluku Regency. A descriptive qualitative approach…
ach was used to examine how the policy is translated into public service practices, particularly in a local context where the waiting period has reached approximately 18 years, with about 2,500 prospective pilgrims and an annual quota of 135 people. Data were obtained through interviews, observation, and document review involving officials responsible for Hajj and Umrah services and relevant community informants. The data were analyzed using the interactive model of Miles, Huberman, and Saldana, consisting of data condensation, data display, and conclusion drawing. The findings show that policy implementation is supported by four interrelated factors: bureaucratic structure, resources, communication, and the disposition of implementing officers. A clear organizational structure and standard operating procedures facilitate coordination and accountability. Competent human resources, adequate facilities, and the use of Siskohat strengthen service accuracy and transparency. Multi-channel communication helps reduce misunderstanding, while professional and empathetic officer attitudes build public trust. The novelty of this study lies in its local-level analysis of Hajj waiting list implementation in an archipelagic regency. The study implies that transparent, responsive, and humanistic public services are essential for maintaining fairness and legitimacy in long-term Hajj queue management.
Abstract:The purpose of community service which raised the title of Assistance in Making Standard Operating Procedure Flow Diagrams for Cimahi City Drinking Water BLUD Cash Receipts to improve the financial performance of Cimahi…
City Drinking Water BLUD, one of the things that is of concern is that there are differences in data between the Revenue Treasurer and the Accounting Department. While the accounting department is duty to provide financial statement data to DPKP Cimahi City which will then be consolidated to BPKAD Cimahi City. When the accounting department reconciles data with BPKAD, there is different income data between BAPPENDA and BPKAD. This happened because there was no data reconciliation first between the revenue treasurer and the Accounting Section of the Cimahi City Drinking Water BLUD before the data was provided to interested parties. So far, BLUD Drinking Water uses SOPs that have not been updated. The problem occurred because the Cash Receipt SOP had not been updated and had not complied with the SOP preparation standards set by the local government. Needed to create a new Cash Receipt SOP so that the data provided by the Revenue Treasurer or Accounting Section becomes one vote. The methods used in preparing SOP are interviews, observations, and literature studies. The result of the community service carried out is that there is an excel format of the latest Cash Receipt SOP even though it has not been ratified because it is still waiting for the completion of SOP in other divisions.
Abstract:This article exposes the matters of elements of surprise in Jack Douglas’ flash fiction entitled Test Rocket. There is a space station sending a test rocket in which any animal may be sent with it. Meanwhile, the rocket…
t comes back but with bigger postures and with a man in it. Through qualitative method and explorative approach, this paper analyses how the mission to other planet in Douglas’ story contains mysteries as well as subtextual surprises. The surprises could be stated as the mouse that is sent and returns as a man, the man is an alien, or the man is the alien waiting for further attacks by his people. The surprise is not clear but implied since audience is asked to think more about how people in the space station think about the test rocket. In conclusion, Test Rocket contains subtextual elements of surprise in which there are unexpected events after sending the mission to Mars. It can also be known that there will always be unbelievable and unexplainable things happening in space.