Abstract:The conclusion of this study indicates that the implementation of offensive and defensive strategies in the Sub-District Office has proceeded adequately. Evaluation of offensive strategy indicators, such as the approach…
among colleagues, shows a significant improvement. Although it is already quite good, further improvement is necessary, especially in terms of employees giving warnings to colleagues who violate rules. The family approach has also positively contributed to efforts to prevent bureaucratic pathologies. The weekly evaluations conducted by the section head with the team can be seen as a proactive step in maintaining performance quality. Although it is already quite good, there is a need for improvement to make these evaluations more effective in preventing and addressing violations. On the defensive strategy side, implementing mild sanctions in the form of written warnings has been effective. These sanctions are given to employees who violate rules, such as being absent without notice for 6 to 10 days. Moderate and severe sanctions have also been well implemented when needed, indicating readiness to respond to more serious violations. Overall, offensive and defensive strategies in the Sub-District Office of Pitumpanua are already quite good, but continuous improvement is needed to ensure their effectiveness in dealing with various situations and cases of bureaucratic pathologies in the future.
Abstract:This study examines the influence of leadership style on public service at the Teluk Ambon District Office, Ambon City. The research was motivated by practical service problems at the district level, including uneven implementation…
lementation of frontliner service procedures, varying employee discipline, and weak coordination among organizational units. A quantitative survey design was applied to test the causal relationship between leadership style and public service quality. Data were collected from 50 respondents consisting of 24 district employees and 26 community service users through structured questionnaires supported by observation, interviews, and documentation. Leadership style was measured through decision-making ability, motivational ability, subordinate control, and emotional control, whereas public service quality was measured using the SERVQUAL dimensions of tangibles, reliability, responsiveness, assurance, and empathy. The data were processed using IBM SPSS with validity, reliability, normality, simple linear regression, t-test, and coefficient of determination procedures. The findings show that all questionnaire items were valid and reliable. The regression model produced a positive coefficient, a standardized beta of 0.906, and an R Square value of 0.820, indicating that leadership style explained 82.0% of the variation in public service quality. The novelty of this study lies in its focus on district-level public service governance in an archipelagic urban context, where leadership is not only administrative but also coordinative and adaptive. The study implies that stronger leadership supervision, staff arrangement, and service discipline are necessary to improve the consistency of public service delivery.
Abstract:Transformasi digital dalam sektor publik bukan sekadar tren, melainkan kebutuhan mendesak untuk menjawab tantangan birokrasi yang lambat dan berbelit. Direktorat Jenderal Imigrasi meluncurkan aplikasi M-Paspor sebagai instrumen…
strumen strategis E-Government guna meningkatkan kualitas pelayanan publik, khususnya dalam penerbitan dokumen perjalanan RI. Penelitian ini bertujuan mengevaluasi dampak implementasi M-Paspor terhadap dimensi kualitas pelayanan (SERVQUAL) yang meliputi Reliability, Responsiveness, Assurance, Empathy, dan Tangibles. Metode penelitian menggunakan pendekatan kualitatif deskriptif dengan pengumpulan data melalui wawancara mendalam, observasi partisipatif, dan studi dokumentasi. Hasil penelitian mengungkap realitas ganda: M-Paspor berhasil meningkatkan dimensi Assurance (transparansi biaya) dan Responsiveness (efisiensi waktu tatap muka), namun mengalami degradasi serius pada dimensi Reliability akibat instabilitas infrastruktur teknis dan Empathy karena eksklusi digital terhadap kelompok lansia. Kesimpulannya, teknologi M-Paspor telah mengubah lanskap pelayanan menjadi lebih modern, namun belum sepenuhnya mencapai standar pelayanan prima (service excellence) karena hambatan teknis yang persisten dan kurangnya desain yang inklusif.
Abstract:Financial independence remains a critical challenge for Islamic educational institutions, primarily due to their persistent reliance on external funding sources. Such dependency not only undermines financial stability but…
t also constrains institutional autonomy and long-term sustainability. This article aims to conceptually examine pathways toward financial independence in Islamic educational institutions through a zero capital approach. Employing a qualitative library research design, this study critically analyzes scholarly books and peer-reviewed journal articles related to Islamic education management, social entrepreneurship, and non-profit organizational governance. The findings reveal that financial independence is not solely determined by the availability of financial capital, but rather by the institution’s capacity to optimize non-financial assets, including social capital, intellectual capital, and symbolic capital. The zero capital approach emerges as a transitional strategy that encourages the effective utilization of internal resources, competency-based productive innovation, and operational efficiency through digitalization. The novelty of this article lies in repositioning financial independence as a structural, asset-based process aligned with Islamic values, rather than as an instant outcome driven by monetary capital. This study contributes to the advancement of Islamic education management discourse and offers strategic insights for institutional leaders seeking sustainable financial independence under resource constraints.
Abstract:This study aims to determine the effectiveness of a personal approach in helping elementary school students who experience learning difficulties. The subject of the study was a fifth-grade student with the initials D, who…
o showed obstacles in learning focus, motivation, and independence. The methods used included observation, interviews, and the provision of guidance services in two sessions. The results of the study indicate that a personalized approach can enhance self-awareness, problem-solving skills, and learning focus among students. Additionally, active support from parents and teachers plays a significant role in supporting the success of counseling. This study contributes to counseling practice in elementary schools by emphasizing the importance of empathetic and collaborative individual interventions.
Abstract:The rapid advancement of digital technologies has fundamentally restructured the nature of work and transformed the roles, practices, and strategies of Human Resource Management (HRM). This article presents a systematic…
review of HRM challenges and opportunities within digital workplace environments, drawing on peer-reviewed literature published between 2015 and 2024. Five core dimensions of digital HRM transformation are examined: technology-based talent acquisition, remote and hybrid workforce management, continuous digital competency development, people analytics and data-driven decision-making, and the ethics of algorithmic management. The findings reveal that while digitalization enhances HR efficiency and organizational agility, it simultaneously introduces complex challenges related to employee well-being, digital equity, and data privacy. This article further proposes the Digital HRM Maturity Model as a conceptual framework offering organizations a structured pathway toward sustainable, human-centered digital transformation. Managerial implications and future research directions are discussed accordingly.
Abstract:The manufacturing sector in Indonesia, particularly within the aluminum fabrication and extrusion industry, is currently navigating a period of intense structural transition. Historically characterized by a focus on physical…
ical output and technical specifications, enterprises are now increasingly compelled to adopt a service-dominant logic to maintain competitive viability. This research report investigates the strategic implementation of human resource development programs at NJS Alumunium, focusing on the dual-pathway integration of technical competence (hard skills) and interpersonal proficiencies (soft skills). Utilizing the SERVQUAL framework as a primary evaluative tool, the analysis explores how specific technical abilities, such as CNC machining, precision welding, and CAD design, intersect with soft skills like emotional intelligence, communication, and proactive problem-solving to drive customer satisfaction. The study synthesizes data from contemporary Indonesian industrial policies, including "Making Indonesia 4.0," and academic frameworks such as Workplace Learning (WPL) and Total Quality Management (TQM). Findings indicate that while technical mastery is a prerequisite for entry into the high-end aluminum market, soft skills serve as the critical differentiator in fostering customer loyalty and bridging the gap between expectation and perception. The report further details the role of management information systems, the impact of local cultural paternalism in leadership, and the emergence of green capabilities as essential components of a modern competency strategy. The proposed developmental model advocates for a continuous, mentored, and digitally-enabled training ecosystem that aligns organizational capabilities with the sophisticated demands of both domestic and international consumers.
Abstract:Urbanisasi di Kecamatan Medan Amplas terus meningkat seiring pertumbuhan penduduk dan aktivitas ekonomi. Fenomena ini memberi dampak positif pada perkembangan sosial ekonomi, namun juga menimbulkan masalah lingkungan seperti…
erti kepadatan organisasi, berkurangnya ruang hijau, dan masalah kebersihan serta drainase. Penelitian ini bertujuan menganalisis dampak urbanisasi terhadap kualitas organisasi serta identifikasi langkah menuju kota berkelanjutan di Medan Amplas. Metode yang digunakan adalah deskriptif kualitatif melalui wawancara dan observasi lapangan di kawasan padat penduduk. Hasil penelitian menunjukkan bahwa urbanisasi tanpa perencanaan tata ruang berkelanjutan menurunkan kualitas lingkungan organisasi. Oleh karena itu, diperlukan kolaborasi antara pemerintah dan masyarakat dalam penerapan konsep pembangunan kota berkelanjutan melalui penyediaan ruang hijau, pengelolaan sampah terpadu, dan peningkatan kesadaran lingkungan warga.
Abstract:This study aims to describe, identify, and analyze in depth the manifestation of ethos, pathos, and logos in Ustaz Abdul Somad's lecture on the importance of maintaining morals. The research method applied is a qualitative…
ve approach with a descriptive type to systematically outline linguistic facts and communication strategies. The data collection process relies on literature review techniques to gather trusted supporting scientific literature. Data reduction, data presentation, and conclusion drawing are utilized as analytical stages to dissect the entire lecture recording based on Aristotle's rhetorical triangle theory. The results show that the element of ethos or credibility is built through the adjustment of local sarong clothing, a humble attitude toward elders, respectful etiquette toward Madurese kiai, and authoritative hadith references. The element of pathos or emotional appeal is manifested through dramatic narratives of a mother's struggle in giving birth, the physical sacrifice of a father in the orchard, the story of his own mother's passing, and the analogy of an old Quranic mushaf for the elderly to arouse the congregation's pity and regret. The element of logos or logical argument is proven through the syllogism of moral priority over material wealth, the law of direct causal retribution for rebellious children, and textual historical proof regarding the inclusivity of the prophet's social relations with non-Muslims. The synchronization of these three rhetorical elements successfully packages weighty morality material into a logical yet deeply touching spiritual presentation for the congregation.
Abstract:Pelayanan Publik adalah segala kegiatan pelayanan yang dilakukan oleh penyelenggara pelayanan publik sebagai upaya pemenuhan kebutuhan penerima pelayanan maupun pelaksanaan ketentuan Peraturan. Penelitian ini bertujuan untuk…
ntuk (1) Menganalisis tingkat kualitas pelayanan. publik berdasarkan Penerapan indikator-indikator dan Prinsip-Prinsip Good Governance yang diberikan oleh pemerintah Kecamatan Tallo kota Makassar. (2) Mengidentifikasi faktor-faktor yang memengaruhi tingkat kualitas pelayanan. publik di Kantor Kecamatan Tallo Kota Makassar. Metode penelitian ini adalah metode penelitian kualitatif, lnforman penelitian terdiri dari informan kunci yaitu sekertaris Kecamatan Tallo, sedangkan informan pendukung adalah kasubag pelayanan umum, petugas pelayanan kecamatan tiga orang dan masyarakat dengan jumlah total informan tujuh orang. Tehnik pengumpulan data yang digunakan adalah observasi, wawancara, dan dokumentasi. Teknik analisis data melalui Penyajian data, dan reduksi data. Berdasarkan hasil penelitian dapat disimpulkan bahwa kelima indikator kualitas pelayanan, yaitu: tangible, reliability, responsiveness, assurance, dan empaty menunjukkan bahwa pelayanan publik di Kantor Kecamatan Tallo Kota Makassar telah berjalan dengan baik. Demikian juga penerapan prinsip-prinsip Good Govemace berdasarkan asas transparansi, akuntabel, partisipatif, efektifitas dan efesiensi telah berhasil terimpelementasikan dengan baik. Namun demikian, terdapat beberapa indikator yang masih perlu perbaikan, diantaranya: dimensi bukti fisik (tangible), dimensi kehandalan (reliability), dan dimensi empati (empathy). Pada ketiga indikator tersebut masih perlu ditingkatkan lagi pelayanan yang diberikan kepada masyarakat, agar proses pelayanan dapat berjalan sesuai dengan standar pelayanan dan tata kelola pemerintahan yang baik (Good Governance) sehingga pengguna layanan akan merasa puas dengan pelayanan yang diberikan khususnya di Kecamatan Tallo Kata Makassar. Adanya faktor-faktor yang mempengaruhi, seperti Sumber Daya Manusia (SDM), koordinasi dengan pemerintah kelurahan, sarana dan prasarana, maka implementasi reformasi birokrasi pelayanan publik sepenuhnya belumlah maksimal untuk menciptakan suasana nyaman bagi pemohon pelayanan. Oleh karena itu, kepuasan yang diharapkan dari pelanggan belum terlaksana dengan baik.