Abstract:Di era globalisasi saat ini, perkembangan pesat perbankan syariah di Indonesia memicu persaingan yang semakin ketat antar lembaga keuangan syariah, baik milik pemerintah maupun swasta. Untuk menghadapi persaingan ini, berbagai…
rbagai strategi diterapkan guna menarik calon nasabah serta mempertahankan loyalitas nasabah yang sudah ada. Kualitas pelayanan menjadi faktor penting yang memengaruhi loyalitas tersebut. Pelayanan yang berkualitas diharapkan dapat mendorong nasabah untuk menjalin hubungan yang kokoh dengan bank. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan terhadap loyalitas nasabah di bank umum syariah. Kualitas pelayanan diukur menggunakan enam variabel utama, yaitu tangible, reliability, responsiveness, assurance, empathy, dan kepatuhan terhadap hukum Islam. Penelitian ini menggunakan pendekatan kuantitatif untuk memastikan data yang digunakan telah terdistribusi secara normal. Data primer diperoleh melalui kuesioner yang disebarkan kepada 30 responden, didukung oleh data sekunder sebagai pelengkap. Diharapkan hasil penelitian ini dapat membantu bank syariah dalam merumuskan strategi yang lebih efektif untuk meningkatkan kepuasan nasabah.
Abstract:Kepuasan pasien dalam pelayanan kesehatan sangat penting untuk diperhatikan karena dapat menggambarkan bagaimana kualitas pelayanan di tempat pelayanan kesehatan. Tujuan penelitian ini adalah untuk mengetahui gambaran kepuasan…
puasan pasien terhadap pelayanan kesehatan rawat jalan di puskesmas marga mulya tahun 2024. Jenis penelitian yang dilakukan yaitu penelitian kuantitatif dengan desain studi descriptive. Analisis data yang digunakan ialah uji univariat. Sebagian besar responden rawat jalan di Puskesmas Marga Mulya, pada penelitian ini terkait dimensi Tangibles (bukti fisik), 81 responden (73,6%) menyatakan puas, dan 29 responden (26,4%) menyatakan tidak puas. Pada dimensi Reliability (kehandalan), 46 responden (41,8%) menyatakan puas, dan 64 responden (58,2%) menyatakan tidak puas. pada dimensi Responsiveness (daya tanggap), 63 responden (57,3%) menyatakan puas, dan 47 responden (42,7%) menyatakan tidak puas. pada dimensi Assurance (jaminan), 60 responden (63,6%), dan 40 responden (36,6%) menyatakan tidak puas. pada dimensi Empathy (empati), 70 responden (54,5%), dan 50 responden (45,5%) menyatakan tidak puas. Sebagian besar responden/responden rawat jalan di Puskesmas Marga Mulya merasa puas pada dimensi assurance, dan terdapat beberapa responden/pasien merasa tidak puas pada dimensi realeability. Terkait dengan ketidakpuasan pada dimensi kehandalan, sebaiknya diberikan pelatihan terkait komunikasi efektif, serta training untuk meningkatkan skill karyawan yang fokus pada pengembangan keterampilan komunikasi pada pelanggan atau pasien.
Abstract:Melalui studi ini, impak dari pemasaran melalui sosial media terhadap loyalitas para konsumen marketplace online, TikTok Shop, dengan memanfaatkan brand image pada generasi Z akan dikaji sebagai fokus utama. Strategi pemasaran…
emasaran yang menggunakan berbagai jenis aplikasi sosial media sebagai sarana promosi produk barang atau jasa
pada konsumen merupakan definisi dari social media marketing. Dalam studi ini, pendekatan secara kualitatif
merupakan metode yang diterapkan, dimana proses pengambilan data dilakukan dengan cara studi Pustaka untuk
mengkaji pengaruh social media marketing terhadap loyalitas konsumen TikTok Shop melalui brand image pada
generasi Z. Subjek penelitian dalam studi ini merupakan masyarakat generasi Z, atau mereka yang lahir pada tahun
1997 hingga 2012. Untuk menguji konektivitas berbagai variabel yang diamati, teknik analisis jalur (path analysis)
turut diaplikasikan dalam studi ini. Berdasarkan hasil penelitian, diketahui bahwa terdapat impak yang positif
sekaligus signifikan pada social media marketing terhadap komitmen para konsumen TikTok Shop. Selain itu, impak
tersebut juga dapat ditilik secara langsung ataupun melalui sebuah variabel mediasi seperti brand image. Hal ini turut
membuktikan adanya peran penting dari brand image dalam memperkokoh komitmen konsumen melalui pemanfaatan
social media marketing. Temuan ini mengindikasikan apabila terdapat perusahaan yang berencana untuk
meningkatkan loyalitas para konsumen, mereka harus memperhatikan strategi pemasaran yang efektif, terutama
pemasaran melalui media sosial, karena hal ini dapat memperkuat citra produk di pasaran.
Abstract:This paper investigates matters of district and pessimism to the police in Franz Kafka’s flash fiction entitled Give It Up!. The story is about a walker who gets lost on a town street and then asks a policeman to find the…
the route to his destination. Unexpectedly, the policeman told the man to give up looking for the path while turning away and laughing. This story reflects the author's expression of distrust then leads to a state of pessimism either as a philosophical doctrine or as a psychological mentality. In analysis through qualitative method, the figure of the police is an analogy of how the attitude of distrust emerged and developed into a form of pessimism especially to public apparatus. In conclusion, distrust and pessimism are not ex nihilo, but such reaction of any ignorance from public apparatus to any civilian.
Abstract:This article examines how the novel Meet You in the Middle by Devon Daniels portrays the reason for consummate love that causes a long term relationship, which consists of component love of intimacy, passion, and commitment…
ent in Triangular Theory of Love by Sternberg. Then, the reason is rooted in interpretation of empathy. Empathy is a physiological reaction that has three components, they are emotional, cognitive, and motivational. It helps people to understand, feel, and care about others, even if it is sometimes hard. The novel tells the story of Kate Adam and Ben Mackenzie, who are liberal and conservative Senate staffers, respectively, and who fall in love despite their ideological differences and professional rivalry. The article analyzes how the novel depicts the challenges and benefits of empathizing with a romantic partner who has opposing political views, and how empathy contributes to the development and maintenance of consummate love. Then, it concludes that the novel offers a hopeful and realistic message that consummate love can bridge the political divide, as long as the partners are willing to empathize with each other and respect their differences.
Abstract:Korupsi is an infection pestilence for Indonesia and for the entire world. Defilement is the abuse of cash that is generally completed by specific gatherings. Defilement generally happens inside the extent of organizations…
ns and inside the extent of government, this is on the grounds that they believe they are deficient in what they get from their compensation or pay which not set in stone. Defilement is a wrongdoing or a crook act, it is kept in the law and on the off chance that there is a culprit of debasement there will be sanctions identical to what he has done. Right now regulation masters are less firm in managing difficult issues, for example, defilement cases, they are deficient in dealing with them, one of the variables is on the grounds that there are so many debasement individuals and on the grounds that the implementers are apathetic in taking care of them, they favor their own alternate ways, specifically by going to the sanctuary. -claiming not to realize what truly occurred. At present, there are numerous culprits of debasement, particularly in authoritative circles. They ought to orchestrate funds so they can be conveyed to the local area or to the people who need it more, however by and by this isn't true, they rather meddle with the assets that they ought to circulate to the local area. Regulation implementers are likewise lacking in taking care of debasement cases, particularly in administrative circles since they normally feel they are in a higher position and can play with cash. One might say that when there is cash there is opportunity. The answer for this lies in the public arena, the public requirements to assist with debasement cases, particularly in the regulative body, and full consciousness of regulation implementers or people who are obliged to do their obligations to destroy all instances of defilement, particularly those all through Indonesia.
Abstract:This research aims in order to help teachers and students create an effective and current curriculum that includes strategic approaches, teaching methods, and descriptions of challenges and solutions in implementing language…
uage learning, the goal of this research is to explain an innovative approach to teaching English to non-native speakers of the language. English taught in Indonesian classrooms A approach for conducting library research was used. Data acquisition through documentation ISI analysis is the method employed. Because Indonesia's educational system was in crisis when this study was being written, it was decided to base its findings on ideas that are frequently utilized in teaching English. The principles of communication, empathy for others, knowledge integration, project-based learning, and technology utilization have been stated above.
Abstract:Degradasi moral peserta didik di era digital yang ditandai meningkatnya intoleransi, perundungan, krisis empati, serta melemahnya integritas sosial menunjukkan adanya persoalan mendasar dalam praktik pendidikan nilai. Dalam…
lam pembelajaran Akidah Akhlak, orientasi yang masih dominan pada aspek kognitif dan normatif belum sepenuhnya diimbangi dengan penguatan dimensi afektif dan internalisasi nilai secara sistematis dalam desain kurikulum. Kesenjangan antara penguasaan konsep keagamaan dan manifestasi moral dalam kehidupan nyata menjadi problem epistemologis dan pedagogis yang memerlukan rekonstruksi. Penelitian ini bertujuan merumuskan kerangka konseptual Kurikulum Berbasis Cinta sebagai paradigma alternatif dalam pembelajaran Akidah Akhlak. Penelitian menggunakan pendekatan kualitatif berbasis studi kepustakaan dengan analisis hermeneutik terhadap konsep mahabbah dalam tradisi intelektual Islam, khususnya pemikiran Al-Ghazali, serta dikomparasikan dengan teori pendidikan humanistik modern. Hasil kajian menunjukkan bahwa Kurikulum Berbasis Cinta memiliki legitimasi teologis dan koherensi pedagogis dalam mengintegrasikan dimensi kognitif, afektif, dan spiritual secara utuh. Kebaruan penelitian ini terletak pada pemosisian cinta bukan sekadar sebagai nilai moral, melainkan sebagai prinsip epistemologis dan kurikuler yang menstrukturkan tujuan, proses, dan evaluasi pembelajaran secara sistematis dan transformatif.
The moral decline of students in the di’Ital era, reflected in rising intolerance, bullying, diminished empathy, and weakened social integrity, indicates a fundamental problem in contemporary value education. In Akidah Akhlak instruction, learning practices remain predominantly cognitive and normative, while affective development and systematic value internalization are insufficiently integrated into curricular design. This gap between conceptual mastery of religious teachings and their moral enactment in lived experience represents an epistemological and pedagogical challenge requiring reconstruction. This study aims to formulate a conceptual framework for a Love-Based Curriculum as an alternative paradigm in Akidah Akhlak education. Employing a qualitative library-based approach, the study applies hermeneutic analysis to the concept of mahabbah within the Islamic intellectual tradition, particularly in the thought of Al-Ghazali, while comparatively engaging modern humanistic educational theory. The findings demonstrate that a Love-Based Curriculum possesses theological legitimacy and pedagogical coherence in integrating cognitive, affective, and spiritual dimensions of learning. The novelty of this study lies in positioning love not merely as a moral value but as an epistemological and curricular principle that structures the aims, processes, and evaluation of Akidah Akhlak instruction in a systematic and transformative manner.
Abstract:This paper discusses the practice of religious plurality within the Indonesian Armed Forces. To support the main task of soldiers and the success of the task, they are equipped with faith and purity, good moral values and…
d noble character. Religion has a significant role in supporting military tasks. Data collection techniques in this study used observation then, followed by interviews. Forms behaviour The TNI AD in maintaining harmony between members of different religions includes anjangsana, working together to achieve common goals in religion, sympathy and empathy, tolerance and mutual respect. Adaptation conducted interfaith religious packed reasonably. Goal TNI AD attachment is the goal achieved that is harmony and tolerance Inter-religion. Function Integration TNI AD is carried out by issuing governing policies about members of TNI AD, which religious Islam, Christian, Hindu and Buddhist for holding religious ceremonies simultaneously on the day and at the time same. That is day Friday o'clock 18.30 WIB. The system of Latent Maintenance, which the Indonesian Army maintains, improves individual motivation and the cultural patterns that create and maintain the motivation.
Abstract:Quality public services according to Triguno (1997:78) are related to attitudes and ways of serving customers satisfactorily, which means serving at any time, quickly, being polite, friendly and helpful, as well as professional…
ssional and capable. There are various public complaints submitted through the mass media as evidence that the implementation of services to the community cannot be carried out optimally, giving rise to a bad image of government officials.This study aims to find out how the quality of service provided by the Semarang City Police SATLANTAS Office to the public when applying for a Driving License (SIM) C is based on the use of theory from Parasuraman et al. (1988) which includes:Physical Evidence (Tengibles), Reliability (Reliability), Responsiveness (Responsivness), Guarantee (Assurance), and Empathy (Empaty). The results of the research that has been carried out indicate that the three dimensions of service quality, namely those related to Physical Evidence (Tengibles), Reliability, Responsiveness, are considered by the community to be not optimal when they are obtaining SIM C at the Semarang City Police SATLANTAS Office. While the other two dimensions, namely Assurance and Empathy, are considered by the community to be optimal. This condition resulted in many violations committed by two-wheeled riders, which reached 75% andaccording to data from the Semarang Traffic Police Traffic Unit in 2020, there were 51,858 motorists who did not carry SIM C when driving on the roads in the city of Semarang.