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Showing 280 articles found for "National"

Strategies for Developing Technical Competence and Soft Skills in Improving Customer Service Quality at NJS Alumunium Bandung

Billy Gustiawan
Abstract: The manufacturing sector in Indonesia, particularly within the aluminum fabrication and extrusion industry, is currently navigating a period of intense structural transition. Historically characterized by a focus on physical… ical output and technical specifications, enterprises are now increasingly compelled to adopt a service-dominant logic to maintain competitive viability. This research report investigates the strategic implementation of human resource development programs at NJS Alumunium, focusing on the dual-pathway integration of technical competence (hard skills) and interpersonal proficiencies (soft skills). Utilizing the SERVQUAL framework as a primary evaluative tool, the analysis explores how specific technical abilities, such as CNC machining, precision welding, and CAD design, intersect with soft skills like emotional intelligence, communication, and proactive problem-solving to drive customer satisfaction. The study synthesizes data from contemporary Indonesian industrial policies, including "Making Indonesia 4.0," and academic frameworks such as Workplace Learning (WPL) and Total Quality Management (TQM). Findings indicate that while technical mastery is a prerequisite for entry into the high-end aluminum market, soft skills serve as the critical differentiator in fostering customer loyalty and bridging the gap between expectation and perception. The report further details the role of management information systems, the impact of local cultural paternalism in leadership, and the emergence of green capabilities as essential components of a modern competency strategy. The proposed developmental model advocates for a continuous, mentored, and digitally-enabled training ecosystem that aligns organizational capabilities with the sophisticated demands of both domestic and international consumers.

KETIADAAN KLAUSULA TANGGUNG JAWAB PENGEMBALIAN PINJAMAN JIKA DEBITUR MENINGGAL DUNIA PADA APLIKASI PEMBIAYAAN SHOPEE PAYLATER

Sindi Ayu Lestari, Yunita Reykasari
Abstract: Perkembangan era digital telah mendorong inovasi di sektor jasa keuangan melalui Financial Technology (fintech), khususnya dalam bidang pembiayaan dan kredit digital. Fintech lending menjadi salah satu sektor dengan pertumbuhan… umbuhan tercepat di Indonesia karena menawarkan kemudahan, kecepatan, serta efektivitas transaksi keuangan yang tidak terbatas oleh ruang dan waktu. PT Commerce Finance dan PT Shopee International Indonesia, di bawah pengawasan Otoritas Jasa Keuangan (OJK), bekerja sama menghadirkan inovasi berupa Shopee PayLater. Fasilitas ini merupakan pinjaman berbasis teknologi dengan skema pembayaran tertunda serta promosi bunga 0% untuk pinjaman awal dalam jangka waktu 30 hari. Dalam praktiknya, perjanjian Shopee PayLater menggunakan perjanjian baku sebagaimana diatur dalam Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Namun demikian, perjanjian tersebut memiliki kelemahan karena tidak memuat klausula yang secara tegas mengatur tanggung jawab pengembalian pinjaman apabila debitur meninggal dunia. Kondisi ini menimbulkan ketidakpastian hukum, mengingat berdasarkan Pasal 833 ayat (1) Kitab Undang-Undang Hukum Perdata, kewajiban utang debitur tidak hapus karena kematian, melainkan beralih kepada ahli waris. Penelitian ini menggunakan metode penelitian hukum normatif dengan pendekatan perundang-undangan dan pendekatan konseptual. Bahan hukum dikumpulkan melalui studi kepustakaan dan dianalisis secara deskriptif-analitis. Hasil penelitian menunjukkan bahwa tanggung jawab pengembalian pinjaman Shopee PayLater tetap melekat dan dibebankan pada harta peninggalan debitur sebagaimana diatur dalam Kitab Undang-Undang Hukum Perdata. Namun, perlindungan hukum bagi kreditur belum optimal karena tidak adanya klausula khusus yang mengatur akibat hukum kematian debitur. Oleh karena itu, penerapan asuransi kredit direkomendasikan sebagai bentuk perlindungan hukum preventif guna memberikan kepastian hukum bagi kreditur sekaligus melindungi ahli waris dari risiko beban utang yang berkepanjangan.

WHEN DIGITAL FOOTPRINTS ARE NO LONGER VALID: AN ANALYSIS OF DIGITAL FORENSIC EVIDENCE FAILURE IN LEGAL PROCEEDINGS

Ashuri, Hendratna Mutaqin
Abstract: The advancement of digital technology has brought significant changes to the legal system, particularly in the use of electronic evidence as a means of proof in court. However, the validity of digital forensic evidence is… s often questioned due to various technical, procedural, and legal challenges. This study aims to analyze the factors contributing to the failure of digital forensic evidence in legal proceedings and to formulate recommendations for improving its validity. The method used is a Systematic Literature Review (SLR) by examining various academic sources that discuss issues of digital evidence validity, forensic standards, and emerging legal challenges. The results of the study indicate that the failure of digital evidence generally stems from non-compliance in the processes of data collection and preservation with chain of custody standards, insufficient competence of law enforcement officers in digital technical aspects, and conflicts between legal requirements and data privacy regulations, such as the GDPR and CCPA. The case study of online gambling 2020, at the South Jakarta District Court confirms that the absence of forensic verification and chain of custody documentation caused the digital evidence to lose its probative value. Therefore, it is necessary to establish standardized forensic procedures, provide training and certification for law enforcement officials and forensic experts, and develop national guidelines for managing digital evidence aligned with international standards. This research is expected to contribute to strengthening the integrity and validity of digital evidence, thereby enhancing the enforcement of justice in the digital era.

PERANCANGAN BATCH MIXER UNTUK PENGADUKAN BASE SOAP BERBASIS INTERNET OF THINGS (IoT) DI IKM TA REZEKI, KOTA MEDAN

Tengku Rachmi Hidayani, Sry Wahyuni, Poltak Evencus Hutajulu, New Vita M.D Marbun, Meutia Mirnandaulia, Krissandarta Tarigan, Benny Rio Fernandez, Fransnazoan Sitorus
Abstract: Small and Medium Industries (SMEs) play an important role in the regional and national economy, especially in providing employment and increasing the added value of local products. T.A Rezeki is one of the SMEs that produces… uces its products by purchasing raw materials from products at chemical stores, then marketing them to surrounding areas, several restaurants, mosques and laundries directly. The design of an IoT-based batch mixer is expected to help TA Rezeki SMEs to automate the base soap stirring process so that it is more efficient and consistent. With the implementation of IoT, it is expected to reduce operational costs, increase production capacity, and produce soap products with better and uniform quality. Based on the satisfaction survey conducted, the results showed that the digitalization of soap stirring tools carried out in this activity provided benefits to SMEs by providing convenience with equipment automation and more consistent stirring so that the resulting products are also of better quality.

Hubungan Antara Status Gizi Dan Tingkat Aktivitas Fisik Dengan Keluhan CTS Pada Mahasiswa UKM UNESA Esport

Ayuwaskitowati, Beta, Cleonara Yanuar Dini
Abstract: Carpal tunnel syndrome (CTS) merupakan kondisi gangguan neuropati yang terjadi akibat penekanan saraf medianus pada carpal tunnel di pergelangan tangan dengan gejalanya yaitu nyeri, mati rasa, dan kesemutan. CTS juga merupakan… upakan salah satu cedera yang dapat dialami oleh para gamer di seluruh dunia akibat gerakan pergelangan tangan yang menekuk dan dipertahankan dalam waktu lama serta gerakan jari yang berulang. Pada beberapa penelitian di Indonesia menunjukkan bahwa pemain game online mengalami keluhan CTS dikarenakan aktivitas fisik yang berat, durasi bermain lebih dari dua jam dengan frekuensi bermain lebih dari dua kali dalam seminggu dan melakukan ≥ 30 kali per menit gerakan repetitif. Tujuan penelitian ini adalah untuk mengetahui hubungan antara status gizi dan tingkat aktivitas fisik dengan keluhan CTS pada mahasiswa UKM UNESA Esport. Jenis penelitian ini adalah observasional dengan pendekatan cross sectional. Responden penelitian ini adalah mahasiswa anggota UKM UNESA Esport sebanyak 85 orang. Instrumen penelitian ini menggunakan kuisioner identitas responden, kuesioner aktivitas fisik International Physical Activity Questionnare Long Form (IPAQ-LF) dan kuisioner keluhan CTS yaitu Boston Carpal Tunnel Syndrom Questionnaire (BCTSQ). Analisis data yang digunakan adalah univariat dan bivariat menggunakan uji spearman. Hasil penelitian menunjukkan bahwa tidak terdapat hubungan antara status gizi dengan keluhan CTS (p = 0,258). Sedangkan, untuk tingkat aktivitas fisik dengan keluhan CTS terdapat hubungan yang signifikan (p = 0,001). Dapat disimpulkan bahwa tidak terdapat hubungan antara status gizi dengan keluhan CTS dan terdapat hubungan antara tingkat aktivitas fisik dengan keluhan CTS.

The Impact of Halal Product Exports on Indonesia’s Economic Growth, 2020–2024

Aulia Rahmi Ma’rifah, Silvia Vitari Anam, Maulana Syarif Hidayatullah
Abstract: This study examines the effect of export value on Indonesia’s economic growth during the 2020–2024 period. The purpose of the research is to determine whether export performance contributes to the increase of national economic… l economic growth in both the short and long term. The research applies a quantitative design using secondary time series data obtained from official institutions, including export data from the Ministry of Trade of the Republic of Indonesia and economic growth data from the Central Statistics Agency. The analysis technique employed is the Vector Error Correction Model, which identifies short-run and long-run relationships between variables. The results show that in the short run, export value has a positive and significant influence on economic growth, while in the long run, it shows a positive but insignificant relationship.

Socialization and Training on Income Tax Article 21 Based on the Average Effective Rate (TER) for MSMEs in Watesprojo Village

Dwi Dewianawati, Erry Setiawan, Dian Indrianto, Buyung Cahya Perdana, Harjo Lukito, Ratna Agustina
Abstract: Micro, Small, and Medium Enterprises (MSMEs) play a strategic role in the national economy; however, tax compliance, particularly related to Income Tax Article 21, remains relatively low. The main challenges faced by MSME… E actors include limited tax literacy, complexity in tax calculations, and insufficient understanding of recent regulatory changes. To address these issues, the government introduced the Average Effective Rate (TER) scheme as an administrative simplification for calculating Income Tax Article 21. Nevertheless, the implementation of this scheme has not been fully understood by MSMEs at the village level. This study aims to conduct socialization and training on Income Tax Article 21 based on the TER scheme for MSMEs in Watesprojo Village and to evaluate its effectiveness in improving tax understanding and technical capability. The research method involved initial observation, regulatory socialization, practical tax calculation training, and participant evaluation. The results indicate a noticeable improvement in MSME actors’ understanding of the legal basis of Income Tax Article 21, the changes in the calculation scheme, and the practical application of the TER mechanism without disrupting business activities. Overall, the socialization and training activities proved effective in enhancing tax literacy and supporting sustainable tax compliance among MSMEs.

Artificial Intelligence And Decision Making Processes In International Corporations

Abdul Hafid
Abstract: This paper explores the role of Artificial Intelligence (AI) in enhancing decision-making processes within multinational corporations. The primary issue addressed is how AI can be integrated effectively across diverse global… obal markets, considering factors like regulatory frameworks, cultural diversity, and market dynamics. The research proposes a framework for AI implementation that ensures both operational efficiency and ethical soundness. The study employs a mixed-methods approach, combining qualitative interviews and quantitative surveys from key stakeholders in multinational corporations. Preliminary findings suggest that AI significantly improves decision-making speed and accuracy, particularly in data analysis, market trend prediction, and consumer behavior forecasting. However, challenges remain in adapting AI systems to various cultural and regulatory environments, highlighting the need for customization and local adjustments. This study contributes to understanding how AI can be applied more effectively and ethically across international markets, offering insights for future implementations in diverse business contexts.

Strengthening Geospatial-Based Maritime Surveillance: A Case Study of Adaptation to Extreme Weather in Critical Shipping Lanes

Ida Bagus Putra Budiana, Anwar Kurniadi, Mitro Prohantoro, Rachmat Setiawibawa
Abstract: The Malacca Strait is a vital maritime route that faces significant challenges from high traffic volumes and increasingly frequent extreme weather scenarios. These conditions pose serious risks to navigational safety, environmental… vironmental integrity, and maritime operational security. This study aims to analyse the needs and components of a robust maritime surveillance architecture in the Malacca Strait, particularly in dealing with the impacts of extreme weather and climate change. Additionally, this research will explore the role of geospatial maritime intelligence in enhancing situational awareness and response to maritime incidents. The study findings indicate that a resilient surveillance architecture in the Malacca Strait requires the integration of advanced sensor systems (including multi-spectral radar and meteorological/oceanographic sensors), redundant communication networks, and AI/ML-based intelligent data processing. The adaptive capabilities of the system, including the use of UAVs and USVs, are critical to maintaining operational effectiveness in adverse weather conditions. Additionally, international cooperation and a robust policy framework, encompassing climate change adaptation and ethical considerations, are fundamental to the successful implementation and sustainability of surveillance systems. The Malacca Strait case study highlights specific vulnerabilities and proposes concrete solutions, illustrating a shift from a reactive to a proactive paradigm in maritime security. Building a resilient surveillance architecture in the Malacca Strait is a strategic imperative to safeguard global trade, regional stability, and environmental sustainability amid increasing climate uncertainty. Integrating cutting-edge technology with robust policies and international collaboration will ensure the safety and security of this vital waterway, making it a model for resilient maritime governance globally. A new aspect emphasised is the importance of adapting to climate change and the role of AI in predictive decision-making. This article presents a comprehensive and integrated approach to building a resilient maritime surveillance architecture, with a particular focus on the challenges of extreme weather in the Malacca Strait. Its originality lies in its emphasis on multi-sensor data fusion, the role of artificial intelligence in predictive analytics, and the integration of climate change adaptation into surveillance system design. Additionally, the article underscores the importance of a robust policy framework and international cooperation as the cornerstones of maritime surveillance resilience, offering a blueprint applicable to other critical maritime routes worldwide

Consumer Protection in Live Streaming-Based Commercial Transactions

Yanti Yulianti
Abstract: The rapid evolution of digital technologies, particularly live streaming features in e-commerce platforms, has significantly transformed consumer behavior while introducing new risks to consumer protection. Live streaming… g based commercial transactions often involve real time, visually driven interactions that encourage impulsive purchasing decisions, making traditional regulatory frameworks insufficient. This study aims to analyze the primary factors influencing consumer protection in live commerce settings by examining five core variables: product transparency, platform accountability, perceived risk, consumer trust, and digital literacy. Utilizing a qualitative exploratory approach, this research conducted a comprehensive literature review of 77 international journal articles published between 2020 and 2024. The findings indicate that product transparency and platform accountability are fundamental to enhancing consumer trust and reducing perceived risks, whereas digital literacy acts as a moderating factor that empowers consumers to make informed decisions. The study proposes a conceptual framework that integrates behavioral and regulatory dimensions, offering both theoretical insights and practical implications for improving consumer protection in fast paced, interactive digital marketplaces.