Abstract:Patient satisfaction is a key indicator of health service quality and is closely related to loyalty, intention to repeat visit, and institutional reputation 1. Waiting time reflects the efficiency of the process and the…
responsiveness of services at the stages of registration, administration, and consultation which have a direct impact on the perception of quality and satisfaction 2. Literature review shows a consistent pattern: long wait times decrease satisfaction, while short, predictable wait times increase satisfaction, especially in outpatient services that have higher expectations of timeliness 3. Waiting longer than 60 minutes is associated with a significant decrease in satisfaction scores, making the management of wait time duration and variability crucial. Determining factors include queue design, health worker capacity, administrative complexity, and timeliness of doctors; Meanwhile, digital solutions (e.g. Mobile JKN) speed up the pre-visit and visit process and related to a 5.6 reduction in waiting time. This review summarizes the findings of 2015–2024, maps the determinants and mechanisms of the relationship between wait time and satisfaction, and offers managerial strategies for healthcare facilities in Indonesia and internationally 7
Abstract:Efficient queue management is a major challenge in public services, including in Cibeunying District. Traditional manual systems often lead to unorganized queues, long waiting times, and public dissatisfaction. This study…
y aims to design and implement a more modern and structured technology-based queue numbering system. The system is designed as a web-based application that allows users to take queue numbers directly on-site or via mobile devices. Additionally, the system is equipped with an automatic call feature, where if a number is not present after two calls, the next number is automatically called. The implementation results show that this system can improve service efficiency, reduce waiting times, and provide a more convenient experience for the community. With this system, the Cibeunying District can significantly optimize the quality of its public services.
Abstract:Abstract: Puskesmas as a public health technical service unit (UPT) facilitated by the government. Medical record data at the Sidodadi Health Center is processed manually and has a weakness, which requires a long time to…
find medical record data, because the data is still in the form of print media. The purpose of this study can be to build and design applications that can find out the process of managing patient medical records, to design a medical record information system equipped with facilities to facilitate admins in inputting patient data. This research method is carried out with a qualitative descriptive method approach while the method in system development uses a waterfall model. Based on the results of the following study, the application of this medical record system to conduct examinations on patients based on websites so that it is easier and more accurate. It can be concluded that the medical record system applied based on the Website can manage medical record data faster because the management process is no longer handwritten which results in very long queues so many patients have to wait for medical record examinations
Keywords : e-application; puskesmas; information system.
Abstrak: Puskesmas menjadi layanan kesehatan masyarakat yang difasilitasi oleh pemerintah. permasalahan yang terjadi pada Puskesmas Sidodadi dalam pengolahan ata rekam medis yang dilakukan dengan cara manual, karena data masih berbentuk media cetak. Tujuan penelitian ini dapat membangun dan merancang aplikasi yang dapat mengetahui proses pengelolaan rekam medis pasien, untuk merancang sistem informasi rekam medis yang dilengkapi dengan fasilitas untuk memudahkan admin dalam menginputkan data-data pasien. Metode penelitian ini dilakukan dengan pendekatan metode deskriptif kualitatif sedangkan metode dalam pengembangan sistem menggunakan model waterfall. Berdasarkan hasil penelitian berikut penerapan system rekam medis ini untuk melakukan pemeriksaan pada pasien berbasis website sehingga lebih mudah dan akurat. Dapat disimpulkan system rekam medis yang diterapkan berbasis Website dapat mengelola data rekam medis lebih cepat karena pada proses pengelolaannya tidak lagi ditulis tangan yang mengakibatkan antrian sangat panjang sehingga banyak pasien harus menunggu dalam pemeriksaan rekam medis.
Kata kunci : e-aplikasi; puskesmas; sistem informasi.
Abstract:Sustainable and technology-based tourism development is a necessity to face the digital era. This community service activity aims to support digital transformation in the Lombok tourism sector through the implementation…
of electronic tickets, as a step towards smart tourism. The implementation of electronic tickets is designed to improve operational efficiency, tourist comfort, and facilitate the management of tourist destinations. By utilizing information and communication technology (ICT), this system is expected to reduce queues at tourist locations, speed up the tourist entry process, and provide real-time data that is useful for destination managers. This activity involves training for tourism managers in Lombok, as well as the implementation of an electronic ticket system at Bangsal Port which leads to the 3 Gili tourist destinations, namely Gili Trawangan, Gili Medno and Gili Air, where ticket sales have so far been manual and managed by the Karya Bahari Bangsal sea transportation cooperative. The results of this program show an increase in the quality of tourism services and management efficiency, while encouraging the use of technology in the promotion and management of tourism data. With the success of this program, it is hoped that Lombok, especially the 3 Gili tourist area, can become a pioneer in the implementation of smart tourism in Indonesia, increasing its competitiveness as a modern and technology-friendly global tourist destination.
Keywords: smart tourism; electronic ticketing; digital transformation; lombok
Abstrak: Pengembangan pariwisata yang berkelanjutan dan berbasis teknologi menjadi sebuah kebutuhan untuk menghadapi era digital. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mendukung transformasi digital di sektor pariwisata Lombok melalui implementasi tiket elektronik, sebagai langkah menuju pariwisata cerdas (smart tourism). Implementasi tiket elektronik dirancang untuk meningkatkan efisiensi operasional, kenyamanan wisatawan, serta mempermudah pengelolaan destinasi wisata. Dengan memanfaatkan teknologi informasi dan komunikasi (TIK), sistem ini diharapkan dapat mengurangi antrian di lokasi wisata, mempercepat proses masuk wisatawan, serta memberikan data real-time yang bermanfaat bagi pengelola destinasi. Tahapan pertama yang akan dilakukan dalam PKM ini melakukan identifikasi masalah, merumuskan masalah, menetapkan tujuan, pengumpulan data, pembuatan e-tiket, membangun sistem dan ujicoba, promosi melalui media sosial, pelatihan hingga sistem di implementasikan oleh mitra. Hasil dari program ini menunjukkan adanya peningkatan kualitas pelayanan wisata dan efisiensi pengelolaan, sekaligus mendorong penggunaan teknologi dalam promosi dan manajemen data pariwisata. Dengan keberhasilan program ini, diharapkan Lombok khususnya wisata 3 gili dapat menjadi pionir dalam penerapan pariwisata cerdas di Indonesia, meningkatkan daya saingnya sebagai destinasi wisata global yang modern dan ramah teknologi.
Kata kunci: pariwisata cerdas; tiket elektronik; transformasi digital; lombok
Abstract:Abstract: One example of the application of the use of information technology in public services is the use of SAHAJA ONLINE. SAHAJA ONLINE is a mobile-based application whose function is for the needs of Kediri Regency…
population document services with the aim of making it easier for the public to manage population documents and break down queues at the Kediri Regency Dispendukcapil office. There were several complaints that were felt by users, namely that there was information on the option selection feature in the moving certificate service which was difficult to understand and when resetting an account they were required to come directly to the Kediri Regency Dispendukcapil office. Despite these problems, people still use SAHAJA ONLINE in submitting population documents. With the conditions in the field, it certainly affects the acceptance of SAHAJA ONLINE. The purpose of this study was to find out what factors affect the acceptance of the SAHAJA ONLINE application at the Kediri Regency Civil and Civil Registration Office using the Technology Acceptance Model (TAM). The sample in this study were 365 SAHAJA ONLINE users. Data collected through questionnaires were analyzed using SmartPLS version 3.3.9. Based on the research results of the 10 hypotheses proposed, there are 9 accepted hypotheses. So that Information Quality, Complexity, Perceived Usefulness, Attitude Toward Using, Behavioral Intention to Use, and Actual Usage are acceptance factors of SAHAJA ONLINE.
Keywords: SAHAJA ONLINE; SmartPLS; TAM
Abstrak: Salah satu contoh penerapan pemanfaatan teknologi informasi dalam pelayanan publik yaitu penggunaan SAHAJA ONLINE. SAHAJA ONLINE adalah aplikasi berbasis mobile yang fungsinya untuk kebutuhan layanan dokumen kependudukan Kabupaten Kediri dengan tujuan untuk mempermudah masyarakat dalam mengurus dokumen kependudukan dan mengurai antrian di kantor Dispendukcapil Kabupaten Kediri. Ditemukan beberapa keluhan yang dirasakan oleh para pengguna yaitu terdapat informasi pada fitur pemilihan opsi dalam layanan surat keterangan pindah yang sulit dimengerti dan saat melakukan reset akun yang diharuskan datang langsung ke kantor Dispendukcapil Kabupaten Kediri. Meskipun terdapat permasalahan tersebut, masyarakat masih tetap menggunakan SAHAJA ONLINE dalam melakukan pengajuan dokumen kependudukan. Dengan adanya kondisi dilapangan tersebut tentunya berpengaruh terhadap penerimaan SAHAJA ONLINE. Tujuan dari penelitian ini adalah untuk mengetahui faktor-faktor apa saja yang mempengaruhi penerimaan aplikasi SAHAJA ONLINE Dispendukcapil Kabupaten Kediri menggunakan Technology Acceptance Model (TAM). Sampel dalam penelitian ini adalah 365 pengguna SAHAJA ONLINE. Data yang dikumpulkan melalui penyebaran kuesioner dianalisis menggunakan SmartPLS versi 3.3.9. Berdasarkan hasil penelitian dari 10 hipotesis yang diajukan, terdapat 9 hipotesis diterima. Sehingga Information Quality, Complexity, Perceived Usefulness, Attitude Toward Using, Behavioral Intention to Use, dan Actual Usage merupakan faktor penerimaan dari SAHAJA ONLINE.
Kata kunci: SAHAJA ONLINE; SmartPLS; TAM
Abstract:Abstract: The entry of Covid-19 into Indonesia has caused many people to be affected, for example is delay in many activities and the increasing spread of the virus that affects public panic. One way to prevent the spread…
d of the virus is the vaccination. Vaccination is the process of administering the vaccine that is useful for providing immunity to a certain disease in a person’s body. With vaccination, it will strengthen the community’s immune system. To make it easier for the public, vaccination registration can be done online now. Filling in the data can be done from home, so that it does not cause long queues that allow the risk of new clusters. The public will get proof of registration, which must be screenshots in the form of a barcode accompanied by a queue number and any prerequisites that must be brought when they come to. On the other hand, it will also be easier for health workers to confirm the suitability of the registered data with the person who came for the vaccine. The research used is descriptive research with observational and interview methods. The design of this system using the web with PHP programming language and MySQL database.
Keywords: information system; registration; vaccination
Abstrak: Masuknya Covid-19 ke Indonesia menyebabkan banyaknya masyarakat yang terkena dampaknya, contohnya yaitu terhambatnya banyak aktivitas dan meningkatnya penyebaran virus mempengaruhi kepanikan masyarakat. Salah satu cara untuk mencegah penyebaran virus ini adalah dengan melakukan vaksinasi. Vaksinasi adalah proses pemberian vaksin yang berguna untuk memberikan kekebalan terhadap suatu penyakit tertentu ke dalam tubuh seseorang. Dengan adanya vaksinasi, maka akan memperkuat sistem imun masyarakat. Untuk mempermudah masyarakat maka saat ini pendaftaran vaksinasi dapat dilakukan secara online. Pengisian data dapat dilakukan dari rumah, agar tidak menyebabkan antrian panjang yang memungkinkan adanya resiko cluster baru. Masyarakat akan mendapatkan bukti pendaftaran yang harus di screenshoot berupa barcode disertai nomor antrian dan persyaratan apa saja yang wajib dibawa saat akan datang melakukan vaksinasi. Di sisi lain, petugas kesehatan pun akan lebih mudah dalam mengonfirmasi kesesuaian data yang terdaftar dengan orang yang datang melakukan vaksin. Penelitian yang digunakan adalah penelitian deskriprif dengan metode observasional dan wawancara. Perancangan sistem ini dilakukan menggunakan web dengan bahasa pemrograman PHP dan database MySQL.
Kata Kunci: registrasi; sistem informasi; vaksin
Abstract:Abstract: Based on observations made in STMIK ROYAL Kisaran related to the manufacture of Student Identity Card, the campus is required to have a system that is really able to provide maximum service to students, because…
se bothered in serving students for the process of making Student Identity Card, with this system will be expected students even more troublesome in making the application of Student Identity Card, which if initially students have to queue to fill out student data form next officer who input data and print and distributed to student, with student system enough to do data verification online which can be done anytime and anywhere then the operator will check through the website as admin then print the results of student data to be made Student ID Card.
Keywords: information system, student
Abstrak: Berdasarkan pengamatan yang dilakukan di STMIK ROYAL Kisaran terkait pembuatan Kartu Tanda Mahasiswa, kampus dituntut memiliki sistem yang benar-benar mampu memberikan pelayanan yang maksimal terhadap mahasiswa, karena repotnya dalam melayani mahasiswa untuk proses pembuatan Kartu Tanda Mahasiswa, dengan adanya sistem ini nantinya diharapkan mahasiswa tidak repot lagi dalam membuat permohonan pembuatan Kartu Tanda Mahasiswa, yang mana jika awalnya mahasiswa harus antre untuk mengisi formulir data mahasiswa selanjutnya petugas yang menginput data dan mencetak dan di distribusikan ke mahasiswa, dengan sistem mahasiswa cukup melakukan verifikasi data secara online yang dapat dilakukan kapanpun dan dimanapun lalu operator akan cek melalui website sebagai admin selanjutnya mencetak hasil data mahasiswa untuk di jadikan Kartu Tanda Mahasiswa.
Kata kunci: sistem informasi, mahasiswa
Abstract:This study analyzes the implementation of the waiting list policy in the administration of the Hajj pilgrimage at the Office of the Ministry of Religious Affairs of Central Maluku Regency. A descriptive qualitative approach…
ach was used to examine how the policy is translated into public service practices, particularly in a local context where the waiting period has reached approximately 18 years, with about 2,500 prospective pilgrims and an annual quota of 135 people. Data were obtained through interviews, observation, and document review involving officials responsible for Hajj and Umrah services and relevant community informants. The data were analyzed using the interactive model of Miles, Huberman, and Saldana, consisting of data condensation, data display, and conclusion drawing. The findings show that policy implementation is supported by four interrelated factors: bureaucratic structure, resources, communication, and the disposition of implementing officers. A clear organizational structure and standard operating procedures facilitate coordination and accountability. Competent human resources, adequate facilities, and the use of Siskohat strengthen service accuracy and transparency. Multi-channel communication helps reduce misunderstanding, while professional and empathetic officer attitudes build public trust. The novelty of this study lies in its local-level analysis of Hajj waiting list implementation in an archipelagic regency. The study implies that transparent, responsive, and humanistic public services are essential for maintaining fairness and legitimacy in long-term Hajj queue management.
Abstract:Akses Internet pada zaman saat ini merupakan kebutuhan yang krusial, dimana Internet banyak digunakan dalam segala hal, baik untuk pekerjaan, pendidikan, bisnis, serta kebutuhan yang lainnya. Khususnya pada dunia pendidikan,…
kan, peranan konektivitas internet memegang peranan penting, dimana pada saat ini kegiatan belajar dan mengajar dilakukan dengan bantuan konektivitas internet. Atas dasar tersebut, keberadaan akses internet pada kampus merupakan hal yang wajib. Namun, kualitas koneksi internet pada kampus dipengaruhi oleh banyak faktor, khususnya pada pengaturan lalu lintas internet. Tanpa pengaturan yang sesuai dengan kebutuhan, maka kualitas koneksi internet dapat menurun serta mengganggu aktifitas pembelajaran pada kampus.