Abstract:Human resource management (HRM) in the hospitality industry is a key element to achieving success and providing quality service to guests. HR management covers various aspects, including career planning, development, training,…
ining, compensation, and performance appraisal. This research uses a qualitative approach in a descriptive research type to understand the important role of HR in the hospitality industry. Career planning and employee development help motivate and maintain employee morale, while ensuring placements that match their competencies and goals. Fair and sustainable compensation is an important factor in maintaining employee satisfaction and motivating them to perform. Performance appraisals help identify employees' strengths and weaknesses and provide the necessary feedback for improvement. In the competitive hospitality industry, effective HR management is the key to success in delivering superior service and achieving long-term business goals. This research provides insight into the importance of HR management in the hospitality industry in the digital era.
Abstract:This research aims to develop the design and packaging of Madurese Cassava Chips products at Mrs X's UMKM. The research method used is a research and development model using the ADDIE model. The sample used in this study…
totalled 55 respondents. The data collection instrument used is a questionnaire sheet in the form of a google form. There are validation results from design experts and business practitioner experts, which are very feasible. The product was then tested on 55 respondents who were divided into two groups, namely 31 respondents were consumers of Madura Cassava Chips products who had purchased the product before development with the results being quite feasible to use and 24 respondents were consumers of Madura Cassava Chips products who had purchased the product after development with the results being very feasible to use. From the results of the pretest and posttest, it was found that there were differences in product packaging design on the competitiveness of Mrs X's MSMEs before and after developing the Madura Cassava Chips product packaging design. Based on the results that have been obtained, the development of the Madura Cassava Chips product design and packaging is very feasible to use
Abstract:This research aims to explain the challenges PT PLN (Persero) faced in managing accounts receivable and improving profitability. The research method used is qualitative, with data collection techniques through library research.…
search. The data used are secondary data obtained from books, journals, documents, official websites, or reports on the issues under investigation. The data analysis technique employed is a qualitative analysis using quantitative data as support. The research findings indicate that PLN encounters various challenges in managing accounts receivable and enhancing business profits, such as regulatory issues, competition, and technological changes. Therefore, PLN must develop appropriate strategies to address these challenges and attain a stable and continuously increasing business profit.
Abstract:This study aims to find out information related to the implementation of Marketing Audit in the Yotta beverage business in Makassar. In a marketing audit examination it can be said as a mechanism with the aim of being able…
le to carry out the process of collecting information and being able to analyze data related to the external and internal environment, which is inseparable from several indicators including economic conditions, the level of market competition and the level of business operations. The application of marketing audits is a type of functional marketing audit in the Yotta beverage business with components including marketing environment audits, marketing strategy audits, marketing organization audits, marketing system audits, marketing productivity audits, marketing function audits. The method used in this research uses quantitative research methods with the data used obtained using questionnaires and library data. The results of this study indicate that the marketing audit components of Yotta's beverage business consist of marketing environment audits, marketing strategy audits, marketing organization audits, marketing system audits, marketing productivity audits, marketing function audits play a very important role.
Abstract:Along with the increasing competition in the world of transportation business which is getting tighter, ease of use and consumer experience is an effective marketing strategy in providing service and satisfaction to many…
consumers and this can encourage consumer repurchase interest. The purpose of this study is to determine the effect of ease of use and consumer experience on repurchase intention through satisfaction. The population in this study are consumers who know the KAI Access application in the city of Malang. While the sample in this study was 271 respondents. This type of research is descriptive and non-probability, using the Smart PLS program. The results are (1) ease of use has a positive and significant effect on satisfaction (2) consumer experience has a positive and significant effect on satisfaction (3) ease of use has a positive and significant effect on repurchase intention (4) consumer experience has a positive and significant effect on repurchase intention (5) satisfaction has a positive and significant effect on repurchase intention (6) ease of use has a positive and significant effect on repurchase intention through satisfaction (7) consumer experience has a positive and significant effect on repurchase intention through satisfaction. Based on the results of the study, similar business actors suggest that companies are more selective in using ease of use which will provide a good experience for consumers so that consumers feel satisfied and feel an interest in repurchasing
Abstract:Strategy Analysis in Increasing Competitiveness at E11evenkick Academy in Makassar City. Thesis Faculty of Economics and Business, Makassar State University Supervised by Anwar and Muh. Ichwan Musa. This study aims to determine…
termine strategies for increasing competitiveness at E11evenkick Academy in Makassar City. The type of research used is descriptive qualitative. Descriptive, namely research that aims to describe the nature, circumstances, phenomena, of an individual or group that you want to study. Qualitative research emphasizes quality not quantity and the data collected does not come from questionnaires but comes from interviews, direct observation and other related documents, and in this study the respondents are known as resource persons. The findings of this study explain that E11evenkick Academy is being faced with threats from outside the company but currently these threats can be suppressed and minimized by maximizing and optimizing the internal strengths of E11evenkick Academy. Based on the SWOT analysis, E11 Evenkick Academy is in quadrant II of the SWOT diagram. The strategy that must be implemented is to use the company's strengths to take advantage of long-term opportunities by way of a diversification strategy. The diversification strategy in question is how E11evenkick Academy can increase growth, sales and profits through expanding its market sector. This strategy will serve as the basis for E11evenkick Academy to increase competitiveness, especially in Makassar City.
Abstract:Penelitian ini bertujuan untuk merumuskan strategi pengembangan Desa Wanasuka sebagai destinasi wisata berbasis potensi lokal dengan mengintegrasikan perspektif resource-based view (RBV), modal sosial, dan pariwisata berkelanjutan.…
kelanjutan. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus, di mana data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi terhadap berbagai pemangku kepentingan desa. Analisis data dilakukan secara tematik dan diperkuat dengan pendekatan analisis SWOT untuk mengidentifikasi faktor internal dan eksternal yang mempengaruhi pengembangan desa wisata. Hasil penelitian menunjukkan bahwa Desa Wanasuka memiliki potensi yang signifikan berupa sumber daya alam, budaya, dan modal sosial yang dapat menjadi dasar keunggulan kompetitif destinasi. Namun demikian, potensi tersebut belum sepenuhnya teroptimalkan akibat keterbatasan kapasitas sumber daya manusia, lemahnya tata kelola kelembagaan, serta rendahnya inovasi dan pemanfaatan teknologi digital. Dari hasil analisis, dirumuskan strategi pengembangan yang mencakup optimalisasi potensi lokal, penguatan kapasitas masyarakat, peningkatan tata kelola, serta integrasi teknologi digital dalam pengelolaan dan promosi destinasi. Penelitian ini memberikan kontribusi teoritis melalui pengembangan model strategi yang integratif dalam konteks desa wisata berbasis potensi lokal, serta kontribusi praktis sebagai dasar perumusan kebijakan dan pengelolaan desa wisata yang berkelanjutan. Dengan demikian, pengembangan Desa Wanasuka diharapkan tidak hanya meningkatkan daya saing destinasi, tetapi juga mendorong pembangunan ekonomi lokal yang inklusif dan berkelanjutan.
Abstract:Amanat konstitusional "Tri Dharma Perguruan Tinggi" mewajibkan institusi pendidikan tinggi di Indonesia untuk mengintegrasikan pendidikan, penelitian, dan pengabdian kepada masyarakat guna menjembatani wacana teoretis dengan…
ngan realitas sosial. Penelitian ini mengkaji program distribusi makanan yang diselenggarakan oleh Program Studi Teknik Industri Universitas Widya Mataram (UWM) sebagai penerapan praktis dari logistik kemanusiaan. Dengan menggunakan pendekatan Participatory Action Research (PAR), program ini secara aktif melibatkan mahasiswa di setiap tahap, mulai dari identifikasi masalah hingga refleksi. Prinsip-prinsip teknik industri, khususnya logistik kemanusiaan, efisiensi distribusi, dan ergonomi lingkungan, diterapkan untuk mengelola distribusi paket dan memastikan keselamatan lalu lintas di Jalan Tatabumi Selatan yang padat kendaraan. Hasil dari pelaksanaan pada tanggal 13 Maret 2025 menunjukkan bahwa penggunaan Titik Distribusi Terpusat (Centralized Distribution Points/CDP) yang dimodifikasi dan manajemen antrean yang strategis telah berhasil menyediakan makanan bagi para komuter sekaligus mengurangi kemacetan lalu lintas dan mendukung UMKM lokal. Studi ini menyimpulkan bahwa inisiatif semacam ini secara efektif mampu mengubah mahasiswa menjadi agen perubahan yang dapat memberikan solusi sosial yang inovatif. Program-program di masa depan sebaiknya mempertimbangkan penggunaan perangkat lunak optimasi rute dan memperluas kolaborasi dengan otoritas lokal untuk meningkatkan jangkauan sosial.
Abstract:Kegiatan Pengabdian Kepada Masyarakat (PKM) di Desa Sasak Panjang bertujuan untuk meningkatkan kualitas lingkungan dan keselamatan masyarakat melalui pemasangan 20 titik lampu jalan di lokasi-lokasi yang minim penerangan.…
. Permasalahan utama yang diidentifikasi adalah kurangnya penerangan jalan pada malam hari yang berdampak pada rendahnya rasa aman dan mobilitas warga, serta potensi risiko kecelakaan dan tindakan kriminal. Metode pelaksanaan meliputi sosialisasi, survei lokasi dan analisis kebutuhan, pemasangan fisik lampu, edukasi dan pendampingan teknis kepada warga, serta evaluasi pasca-pemasangan. Hasil evaluasi menunjukkan seluruh lampu berjalan optimal, masyarakat merasakan peningkatan kenyamanan dan keamanan aktivitas malam hari, serta meningkatnya partisipasi warga dalam menjaga fasilitas umum. Kolaborasi antara akademisi dan masyarakat dalam kegiatan ini juga memperkuat keterlibatan warga dalam perencanaan, pelaksanaan, dan pemeliharaan fasilitas penerangan jalan, yang diharapkan dapat berkelanjutan dan menjadi model intervensi serupa di wilayah lain
Abstract:ABSTRACT The objective of community partnership program cluster 2 (CPP-C2) is to provide micro and small-scale layer chicken farmers in Tomohon city with business management procedures based on “biosecurity”. Problems faced…
blems faced by partners, both farm owners and farm workers: 1) lack of knowledge and understanding of the concept and application of biosecurity 2) lack of sanitation application, which increases the risk of diseases emerging and spreading 3) not yet aware that the use of open house system, unfenced farms and no procedures for entering the farm area, are not in accordance with the principles of biosecurity system. The activity was carried out in stages: survey, socialization on the concept and implementation of the 3-zone biosecurity system, provision of disinfectants and examples of regulation for laying hen farming as well as evaluation. The evaluation results show that during the extension activity, out of 8 participants only 2 were actively asking questions, and it turned out they were the farm owners, while the farm workers were passive. It was found after the outreach activity, that the farm owners or farm workers who were partners had not been implemented the 3-zone biosecurity system, therefore outreach activities regarding biosecurity on poultry farm still need to be provided again to them, so that the concept and application of biosecurity will be truly understood and they would be willing to do so. However, at least 2 farms have prepared signboards with rules for entering the farm area. The occurrence of outbreaks and pandemics should be a lesson-learned that biosecurity measures are highly relevant to the saying “it is better to prevent than cure”. If, chicken remain healthy, they produce high-quality and safe products, and so, farmers can minimize health costs and maximize profits, even enabling farms owner to expand their businesses scale. In conclusion, this activity has not been given a significant impact on partner’s farm management because all partners have not been implemented the 3-zone biosecurity system, and it would be better if, all farm owners as decision makers to participate in this kind of activity, as well as the need for synergy between relevant agencies in the livestock sector in Tomohon city and academics with poultry farming business practitioners in an effort to maintain livestock health, poultry communities and maintain food security.