Abstract:Public service quality is one of the fundamental indicators in assessing the performance of government institutions, especially at the district level where direct interactions with citizens take place. This study aims to…
analyze the influence of employee motivation on the quality of administrative services at the Leihitu Sub-district Office, Central Maluku Regency. The research employs a quantitative approach with an explanatory design to identify causal relationships between variables. The population in this study consists of all employees involved in administrative services, and total sampling was used due to the manageable number of staff. Data were collected through a structured questionnaire using a Likert scale to measure motivation and service quality indicators. The data were analyzed using descriptive statistics and linear regression to determine the effect of motivation on service quality. The results show that employee motivation significantly and positively influences administrative service quality. Employees with higher intrinsic and extrinsic motivation tend to demonstrate better responsiveness, discipline, communication, and consistency in carrying out public service functions. The study concludes that strengthening motivation is essential to improve public service performance. Therefore, organizational leaders are encouraged to enhance work motivation through recognition, supportive leadership, fair reward systems, and professional development opportunities to ensure services meet community expectations.
Abstract:This study aims to analyze and describe the performance of the General Election Commission (KPU) of Maluku Province in organizing the 2024 Presidential Election, and the influencing factors in Ambon City. The research problems…
oblems addressed in this study are: 1) How is the performance of the KPU of Maluku Province in organizing the 2024 Presidential Election? and 2) What are the supporting and inhibiting factors in Ambon City? The study involved 14 informants. The research method used is a descriptive qualitative approach, with data collection techniques including interviews, observation, and documentation. Data were analyzed using descriptive qualitative analysis techniques. The findings show that the performance of the KPU of Maluku Province in organizing the 2024 Presidential Election in Ambon City is in good condition, based on dimensions such as work responsiveness, work accountability, work effectiveness, and work efficiency. This performance is influenced by factors such as human resources (HR), technological support, collaboration with stakeholders, and community participation.
Abstract:This study examines the influence of motivation and job satisfaction on employee performance at the Ministry of Religious Affairs in Maluku Province. Motivation and job satisfaction are critical factors that drive employee…
ee productivity and create a conducive work environment. Using quantitative methods, data were analyzed through regression tests, including T-test, F-test, and determination coefficient analysis, to explore the relationships between these variables. The results indicate that motivation has a strong and significant positive effect on employee performance, supported by a regression coefficient of 0.661 and a significance level of p < 0.001. Similarly, job satisfaction also significantly impacts performance, with a coefficient of 0.325 and p < 0.001, although its influence is comparatively lower than motivation. The simultaneous effect of motivation and job satisfaction was confirmed by an F-value of 396.748 and an R² of 0.922, indicating that 92.2% of the variation in employee performance can be explained by these two factors. The findings emphasize the importance of fostering both motivation and job satisfaction to improve employee performance effectively. Therefore, organizations should develop policies that enhance motivation through rewards and career development opportunities, as well as improve job satisfaction by ensuring supportive working conditions and recognizing employee contributions.
Abstract:Tiakur City, the capital of Southwest Maluku Regency, has undergone significant physical development between 2015 and 2025, driven by population growth and economic activities. This study employs a quantitative approach…
using remote sensing technology with PlanetScope satellite imagery to analyze land cover changes. The analysis reveals an increase in built-up land area from 171.29 hectares (7.31%) in 2015 to 395.66 hectares (16.89%) in 2025, while non-built-up land experienced a decline. These findings indicate a rapid development rate and highlight the importance of sustainable spatial planning. In conclusion, understanding the patterns and intensity of land cover changes in Tiakur City is crucial for evaluating spatial planning policies and improving infrastructure development planning for the future.
Abstract:masalah dalam penelitian ini yaitu Bagaimana efektivitas program Command Center dalam rangka peningkatan pelayanan publik. Adapun tujuan dari penelitian yaitu untuk mengetahui dan mengevaluasi efektivitas pelaksanaan program…
rogram Command Center dalam rangka peningkatan pelayanan publik. Penelitian ini menggunakan metode kualitatif yang bersifat deskriptif. Metode penelitian kualitatif adalah penelitian yang bertujuan untuk memberikan gambaran secara sistematis, faktual, dan akurat tentang kondisi atau objek yang diteliti. Penelitian ini dilaksanakan di Kantor Dinas Komunikasi Informatika Dan Persandian Kota Ambon, yang berada di Lantai 4 Balai Kota Ambon Jl. Sultan Hairun, Uritetu, Kec. Sirimau, Kota Ambon, Maluku. Pencapaian tujuan dalam Program Command Center Kota Ambon adalah untuk meningkatkan pelayanan publik dengan menggunakan teknologi yang tersedia namun terdapat hambatan-hambatan dalam menjalankan program ini yaitu masih ada beberapa layanan yang sering mengalami gangguan dan pemerintah masih kekurangan tenaga kerja (programmer). Sehingga pencapaian Program Cerdas Command Center belum berjalan secara maksimal. Proses sosialisasi yang dilakukan oleh Dinas Komunikasi Informatika Dan Persandian Kota Ambon lewat Program Command Center ini belum optimal dikarenakan proses sosialisasi yang dilakukan pemerintah tidak rutin dan tidak langsung berhadapan dengan masyarakat ataupun dari pemerintah tidak memasang spanduk-spanduk yang berkaitan dengan Program Cerdas Command Center sehingga masih banyak masyarakat yang belum memahami dan mengetahui adanya program ini.
Abstract:Penelitian ini bertujuan untuk mengeksplorasi peran perempuan dalam rewoka mehlima atau perkawinan adat di Desa Luang Timur, Kecamatan Mdona Hyera, Kabupaten Maluku Barat Daya. Dengan menggunakan pendekatan kualitatif dan…
n metode deskriptif, data diperoleh melalui observasi, wawancara, dan studi dokumentasi dengan melibatkan perempuan yang terlibat langsung dalam proses adat, tokoh adat, kepala Desa, dan tokoh agama. Hasil penelitian menunjukkan bahwa perempuan memiliki peran yang signifikan dalam menjaga, melaksanakan, dan melestarikan tradisi adat, serta berperan sebagai pengambil keputusan yang penting dalam kelancaran acara adat. Kesimpulannya, peran perempuan dalam rewoka mehlima di Desa Luang Timur sangat vital dalam menjaga keberlangsungan budaya lokal dan memperkuat identitas budaya serta tradisi adat di wilayah tersebut.
Abstract:This study evaluates the umrah service policy implemented by the Regional Office of the Ministry of Religious Affairs of Maluku Province. The research was motivated by the need to ensure that umrah services provide protection,…
ction, convenience, administrative certainty, and equitable access for prospective pilgrims in an archipelagic province. A qualitative descriptive approach was used. Data were collected through observation, document review, and in-depth interviews with officials and employees involved in umrah service management at the Regional Office during August-October 2023. The analysis applies six public-policy evaluation criteria: effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. The findings show that the policy has generally met the six criteria. Effectiveness is reflected in administrative preparation, document control, security, and comfort before departure, during the stay in Saudi Arabia, and during return. Efficiency is shown through the use of available resources, a service process of approximately three to ten days, and continuous monitoring of travel providers. Adequacy is reflected in supervision of facilities, accommodation, safety standards, information, and complaint mechanisms. Equity is pursued through equal access, affordable costs, gender sensitivity, and protection of pilgrims. Responsiveness appears in rapid responses to complaints, emergency coordination, and service improvement based on feedback. Appropriateness is demonstrated through compliance with Islamic values, business ethics, regulations, and Saudi Arabian procedures. The study implies that digital registration, transparent quota management, cost audits, emergency response teams, and certified service personnel are needed to strengthen umrah service governance.
Abstract:Illegal fishing sebagai kegiatan penangkapan ikan secara illegal atau melawan hukum merupakan salah satu bentuk tindak pidana di bidang perikanan. Tujuan penulisan ini adalah untuk mengkaji dan menganalisis kebijakan hukum…
um pidana illegal fishing di perairan Maluku dan kebijakan penanggulangan illegal fishing di perairan Maluku. Metode penelitian yang digunakan dalam penulisan ini yaitu penelitian yuridis normatif. Pendekatan yang digunakan dalam penulisan ini yakni pendekatan perundang-undangan (statute approach) dan pendekatan konseptual (conseptual approach). Sumber bahan hukum yang digunakan dalam penulisan ini, yakni bahan hukum primer, bahan hukum sekunder dan bahan hukum tersier. Teknik pengumpulan bahan hukum adalah studi kepustakaan dan selanjutnya analisis bahan hukum secara kualitatif. Berdasarkan hasil penelitian menunjukan bahwa kebijakan hukum pidana illegal fishing di perairan Maluku menggunakan UU Perikanan yang menjadi payung hukum penegakan hukum illegal fishing di Indonesia. Kebijakan hukum pidana sebagai bentuk perumusan peraturan hukum pidana yang lebih baik, tentunya UU Perikanan sebagai Hukum Pidana Administrasi (administrative penal law) memiliki sejumlah kelemahan. Untuk itu kebijakan penanggulangan iilegal fishing di perairan Maluku juga membutuhkan pendekatan non penal (tidak menggunakan hukum pidana) seperti adanya sosialisasi/edukasi kepada masyarakat tentang bahaya dan akibat hukum praktek illegal fishing atau penggunaan kearifan lokal masyarakat Maluku seperti budaya sasi laut dalam meminimalisir praktek illegal fishing. Dibutuhkan adanya pendekatan yang integral yakni keterpaduan atau keserampakan pendekatan penal dan non penal dalam penanggulangan tindak pidana illegal fishing di perairan Maluku.
Abstract:Kerajaan-kerajaan Islam di Sulawesi, Maluku, dan Irian Jaya memiliki sejarah yang kaya dan beragam. Dari Kesultanan Buton di Sulawesi Tenggara hingga Kesultanan Ternate di Maluku, masing-masing memainkan peran penting dalam…
lam sejarah politik dan budaya daerah tersebut. Sementara itu, di Irian Jaya, terdapat sejumlah kerajaan kecil yang mempertahankan tradisi Islam mereka meskipun berada di bawah pengaruh budaya lain. Kesemuanya mencerminkan kompleksitas sejarah Islam di wilayah Indonesia timur.
Abstract:Penelitian ini bertujuan untuk menganalisis persepsi guru tentang program remedial dalam mata pelajaran Ilmu Pengetahuan Sosial (IPS) di SMP Muhammadiyah Mamala, Kecamatan Leihitu, Kabupaten Maluku Tengah. Metode penelitian…
ian yang digunakan adalah pendekatan kualitatif dengan studi kasus. Data dikumpulkan melalui wawancara mendalam dengan dua guru IPS yang memiliki pengalaman dalam melaksanakan program remedial. Hasil penelitian menunjukkan bahwa program remedial mempunyai dampak positif terhadap pemahaman siswa terhadap materi pembelajaran. Metode yang diterapkan dalam remedial meliputi pengajaran ulang, diskusi kelompok, dan penggunaan media pembelajaran interaktif. Faktor utama yang mempengaruhi efektifitas program remedial adalah keterlibatan dan motivasi siswa, ketidaksesuaian jadwal pelaksanaan, serta peran guru sebagai fasilitator. Namun penelitian ini juga mengungkapkan tantangan dalam pelaksanaan program remedial, seperti keterbatasan waktu, kurangnya sumber daya pembelajaran, dan perbedaan tingkat pemahaman siswa. Untuk mengatasi kendala ini, strategi seperti pemanfaatan teknologi, metode penyesuaian pembelajaran, dan kolaborasi antar guru diterapkan. Penelitian ini menyimpulkan bahwa program remedial dapat meningkatkan prestasi akademik siswa jika dirancang dan dilaksanakan secara efektif. Rekomendasi bagi guru dan sekolah meliputi peningkatan variasi metode pembelajaran, optimalisasi media pembelajaran, serta penyediaan fasilitas yang memadai untuk mendukung keberhasilan program remedial.