Abstract:Public service quality is one of the fundamental indicators in assessing the performance of government institutions, especially at the district level where direct interactions with citizens take place. This study aims to…
analyze the influence of employee motivation on the quality of administrative services at the Leihitu Sub-district Office, Central Maluku Regency. The research employs a quantitative approach with an explanatory design to identify causal relationships between variables. The population in this study consists of all employees involved in administrative services, and total sampling was used due to the manageable number of staff. Data were collected through a structured questionnaire using a Likert scale to measure motivation and service quality indicators. The data were analyzed using descriptive statistics and linear regression to determine the effect of motivation on service quality. The results show that employee motivation significantly and positively influences administrative service quality. Employees with higher intrinsic and extrinsic motivation tend to demonstrate better responsiveness, discipline, communication, and consistency in carrying out public service functions. The study concludes that strengthening motivation is essential to improve public service performance. Therefore, organizational leaders are encouraged to enhance work motivation through recognition, supportive leadership, fair reward systems, and professional development opportunities to ensure services meet community expectations.
Abstract:Penelitian ini mengkaji pengaruh Kualitas Layanan E-Learning (ELSQ) terhadap loyalitas mahasiswa, yang dimediasi oleh kepuasan mahasiswa dan dimoderasi oleh nilai yang dirasakan, dalam konteks Program Magister Manajemen…
Pembelajaran Jarak Jauh (MMPJJ) di Universitas Telkom. Menggunakan desain kuantitatif kausal, data dikumpulkan dari 126 mahasiswa melalui kuesioner skala Likert online. Alat ukur menunjukkan validitas dan reliabilitas yang kuat (faktor beban > 0,70; Cronbach’s Alpha > 0.80). Analisis dilakukan dengan Partial Least Squares Structural Equation Modeling (PLS-SEM) menggunakan SmartPLS. Hasil menunjukkan bahwa ELSQ secara signifikan mempengaruhi kepuasan mahasiswa (β = 0.565, p < 0.001) dan loyalitas mahasiswa (β = 0.234, p = 0.025). Kepuasan mahasiswa secara kuat mempengaruhi loyalitas (β = 0.572, p < 0.001) dan bertindak sebagai mediator dalam hubungan antara ELSQ dan loyalitas (β = 0.329, p < 0.001). Nilai yang dirasakan memoderasi hubungan antara ELSQ dan kepuasan (β = 0.323, p < 0.001), menunjukkan bahwa nilai yang dirasakan yang lebih tinggi memperkuat kepuasan. Model ini mencapai daya penjelas moderat (R² = 0.580 untuk loyalitas; R² = 0.619 untuk kepuasan) dan relevansi prediktif yang kuat (Q² > 0.35). Temuan menyoroti kebutuhan akan perbaikan berkelanjutan dalam kualitas sistem, kompetensi instruktur, materi kursus, dan dukungan administratif untuk meningkatkan kepuasan dan memupuk loyalitas dalam program online sepenuhnya. Studi ini memperluas pemahaman teoretis tentang hubungan kualitas layanan–loyalitas dengan mengonfirmasi peran mediasi kepuasan dan peran moderasi nilai yang dirasakan, memberikan wawasan praktis untuk manajemen kualitas dalam pendidikan tinggi online.
Abstract:This research examines the impact of gadget use on early childhood social interaction within the urban setting of XYZ Village, Surabaya, amid the growing prevalence of digital exposure among young children. Anchored in Vygotsky’s…
ygotsky’s Sociocultural Theory and the Socialisation Theory, the study evaluates how the duration and frequency of gadget use influence key social competencies, including verbal communication, cooperative behavior, and empathy in children aged 3 to 6 years. Employing a quantitative, cross-sectional design, the study collected data from 100 children using parent-administered questionnaires and direct observational methods, followed by analysis through multiple linear regression. The findings demonstrate that both the duration and frequency of gadget use exert a statistically significant influence on children’s social interaction (p < 0.05), accounting for 19% of the variance (R² = 0.190). The remaining variation is likely influenced by external variables such as parenting styles, digital content quality, and psychological factors. These outcomes underscore the importance of regulated gadget use, active parental involvement, and integrative educational practices that promote both digital literacy and interpersonal development.
Abstract:The aim of this research is to analyze the evolution and contribution of artificial intelligence (AI) in the Indonesian education system. This research aims to understand how AI technology has developed and been applied…
in various aspects of education, from administration, personalized learning, to evaluating learning outcomes. The research methods used are literature studies and secondary data analysis from various sources, including academic journals, government reports, and case studies of AI implementation in a number of educational institutions in Indonesia. The research results show that AI has made a significant contribution to improving administrative efficiency, facilitating more adaptive learning, and providing in-depth data analysis for educational decision making. However, challenges such as the digital divide, limited infrastructure, and the need to increase teacher competency in using AI technology still need to be overcome. This research concludes that with the right policy support and investment in infrastructure and training, AI has great potential to transform Indonesian education in a more inclusive and quality direction.
Abstract:Penelitian ini mengeksplorasi efektivitas Program Tapera dalam memenuhi kebutuhan perumahan bagi masyarakat berpenghasilan rendah di Indonesia. Dengan menggunakan pendekatan kualitatif, penelitian ini menggunakan metode…
studi kasus untuk menganalisis dampak program dan implementasinya sebagai kebijakan publik. Pengumpulan data dilakukan dengan wawancara mendalam, observasi partisipatif, dan studi dokumentasi untuk memberikan pemahaman yang komprehensif mengenai manajemen dan hasil program.Studi ini menggunakan purposive sampling dengan teknik bola salju untuk memilih informan, termasuk administrator program, pembuat kebijakan, penerima manfaat berpenghasilan rendah, pejabat pemerintah daerah, dan lembaga keuangan. Analisis data mengikuti model interaktif, yang meliputi pengumpulan, reduksi, penyajian, dan penarikan kesimpulan data, dengan triangulasi yang digunakan untuk memastikan validitas dan reliabilitas. Temuan-temuan tersebut mengungkapkan bahwa meskipun Program Tapera telah membuat langkah signifikan dalam mendorong pemerataan dan keberlanjutan perumahan, masih ada tantangan dalam hal keterjangkauan, kesenjangan antar wilayah, dan transparansi. Isu-isu ini menyoroti perlunya reformasi strategis, seperti mekanisme keuangan yang lebih baik, perluasan jangkauan, dan peningkatan tata kelola.Penelitian ini menyimpulkan bahwa Program Tapera memiliki potensi untuk secara signifikan mengurangi ketimpangan perumahan dan mendorong kesetaraan sosial, asalkan tantangan-tantangan utama dapat diatasi melalui inovasi dan kolaborasi.Penelitian ini berkontribusi pada wacana evaluasi kebijakan publik, dengan menawarkan rekomendasi praktis untuk meningkatkan aksesibilitas perumahan bagi masyarakat berpenghasilan rendah.
Abstract:The integration of digitalization and Management Information Systems (MIS) has profoundly enhanced human resource efficiency, service quality, and operational effectiveness at Klinik Pratama Bunda Sarini. This study explores…
ores the role of MIS in optimizing workforce management and improving patient-centered care, highlighting both its advantages and the challenges encountered during implementation. Researchers employed a qualitative case study approach, utilizing semi-structured interviews and document analysis to examine HR professionals' experiences with digital transformation. The findings indicate that MIS has streamlined administrative workflows, reduced clerical inefficiencies, and improved real-time data accessibility, facilitating faster decision-making and higher patient satisfaction. However, workforce resistance, digital literacy limitations, and data security concerns created obstacles in the transition process. Structured HR-led training programs and phased implementation strategies effectively addressed these challenges. The study underscores the importance of sustained investment in workforce development, cybersecurity measures, and digital infrastructure to support long-term healthcare digitalization. Future research should evaluate the long-term impact of digital adoption in small-scale healthcare institutions.
Abstract:Perkembangan teknologi informasi (TI) telah membawa dampak yang signifikan terhadap tata kelola pemerintahan, terutama dalam mendukung pembangunan kapasitas di tingkat kota. Kota Bekasi, sebagai salah satu kota besar di…
Jawa Barat, terus berupaya mengimplementasikan berbagai inisiatif berbasis TI untuk meningkatkan efisiensi administrasi, kualitas pelayanan publik, transparansi, serta keterlibatan komunitas lokal. Penelitian ini bertujuan untuk menganalisis penerapan tata kelola TI dalam mendukung pembangunan kapasitas di Kota Bekasi dengan menyoroti aspek kebijakan, infrastruktur, literasi digital masyarakat, keterlibatan perangkat lokal seperti RT/RW, dan kolaborasi lintas sektor. Dengan menggunakan metode deskriptif kualitatif, penelitian ini mengumpulkan data melalui studi literatur, wawancara, survei kebutuhan, dan observasi terhadap program TI, termasuk analisis peran smart city dalam mendukung tata kelola berbasis teknologi. Hasil penelitian menunjukkan bahwa Kota Bekasi telah menunjukkan kemajuan dalam beberapa aspek, seperti implementasi aplikasi e-government dan peningkatan partisipasi perangkat RT/RW dalam pelayanan publik. Namun, tantangan utama yang dihadapi meliputi keterbatasan infrastruktur digital di beberapa wilayah, rendahnya tingkat literasi digital masyarakat, dan kurangnya kolaborasi strategis antara pemerintah, sektor swasta, dan komunitas lokal. Oleh karena itu, penelitian ini merekomendasikan penguatan infrastruktur TI, penyelenggaraan pelatihan berkelanjutan bagi aparat pemerintahan dan perangkat RT/RW, serta perluasan kerja sama lintas sektor untuk mempercepat transformasi digital dan pembangunan kapasitas secara berkelanjutan.
Abstract:This research aims to analyze Islamic education management in facing the Society 5.0 era, characterized by the integration of digital technology in social and educational life. Using a mixed-methods approach, this research…
ch collected quantitative data through surveys of 150 respondents from Islamic educational institutions and qualitative data through in-depth interviews with 15 school principals and pesantren administrators. The research results show that although technology has been adopted by most Islamic educational institutions, significant challenges arise related to infrastructure limitations, teachers' digital skills, and access disparities in various regions. Adaptive and technology-based leadership plays a crucial role in designing policies that support digital transformation in Islamic educational institutions. Moreover, the integration of Islamic values with technology has also proven to be important in maintaining the identity and morality of Islamic education. This research suggests the importance of intensive training for educators and equitable access to technology so that Islamic education management can be more responsive to social and technological changes, and capable of improving the quality of education in the future.
Abstract:This study aims to analyze the role of local government treasurers in regional financial management, especially in terms of administration and preparation of accountability reports. Based on the importance of accountability…
ity and transparency in public financial management, treasurers play a key role in ensuring that regional budget management runs well. This study uses a qualitative method with a literature study approach . review ), where data were obtained from books, journals, laws and regulations, and regional financial reports. The analysis was conducted by exploring various concepts regarding the types of treasurers, their duties and authorities, and the challenges faced in the process of preparing regional financial accountability reports. The results of the study indicate that there are three types of regional government treasurers, namely expenditure treasurers, revenue treasurers, and goods treasurers, each of which has its own duties and roles in managing regional finances. The treasurer's duties include recording, reporting, and accountability for budget use, with great authority in managing regional funds. However, significant challenges are faced in the administration process , such as the complexity of the accounting system and limited competent human resources. In conclusion, to improve the quality of regional financial reports, improvements are needed in the financial information system, increased treasurer competence, and better coordination between treasurers and related agencies. Thus, regional financial management can be more transparent, accountable , and efficient
Abstract:Penelitian ini menganalisis kesenjangan realisasi anggaran pendapatan daerah (APD) di Provinsi DKI Jakarta dan Provinsi Banten pada tahun 2023. DKI Jakarta menunjukkan tingkat realisasi APD yang lebih tinggi dibandingkan…
Banten, yang dipengaruhi oleh kapasitas fiskal yang lebih beragam. Sebaliknya, Banten mengalami kesulitan dalam mengoptimalkan pendapatan asli daerah (PAD) karena terbatasnya infrastruktur ekonomi dan kapasitas administrasi. Faktor-faktor seperti kebijakan fiskal, basis ekonomi, dan dinamika sosial-ekonomi lokal berperan penting dalam perbedaan kinerja anggaran antara kedua provinsi. Penelitian ini menyarankan strategi pengelolaan keuangan yang lebih adaptif, peningkatan efisiensi PAD, serta pemanfaatan dana perimbangan untuk mendukung pembangunan yang lebih merata dan berkelanjutan.