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The Influence of Product Quality and Service Quality on Customer Satisfaction of Sandy Honey Grilled Chicken Lampung Branch

Kenko Gunawan, Kangsen, Tiara Narundana, Vonny
Abstract: Sales of Sandy Cab Honey Grilled Chicken. Lampung every month is uncertain and causes income to become unstable. The research carried out examines the impact of product and service quality on the level of customer satisfaction… action at that location. For the purposes of this research, a quantitative methodology was used by taking a sample consisting of 100 customers of Ayam Bakar Madu Lampung branch, using a sampling technique based on the Lemeshow formula. Data analysis was carried out with the help of SPSS software, including various statistical tests to assess validity, reliability, and using coefficient of determination testing, multiple linear regression, F test, and T test. The results of the research indicate that: 1) Product quality has a significant impact on consumer satisfaction at Ayam Bakar Honey Lampung branch. Similarly, 2) Service quality was found to have a significant effect on customer satisfaction, which confirms the importance of, 3) Product quality and Service quality on the level of consumer satisfaction in the restaurant.

Analysis Externality Flyover as Public Goods on Economic and Social Conditions (Study Case: Flyover of Jl. Sultan Agung)

Nalsal Winata Sinaga, Dion, Marselina, Marselina
Abstract: Bandar Lampung City, the capital of Lampung Province, is the hub of a variety of activities, including social, cultural, economic, and tourism related ones. The high population of Bandar Lampung City, coupled with immigrants… ants who visit or stay, creates new problems, namely traffic jams due to population density. Flyover is being offered through the Bandar Lampung City Government in an attempt to lessen traffic congestion. Flyover Jl. Sultan Agung is one of the 11 flyovers in Bandar Lampung City that have been documented to date. This research aims to look at positive and negative externalities from economic and social aspects. The research method used is qualitative based on distributing questionnaires through closed questions with assessments on a Likert scale. There were 45 respondents in this research, with the scope being trader surrounding area flyover Jl. Sultan Agung. From the research that the existence of flyover Jl. Sultan Agung has positive and negative externalities on economics and socials aspects, referring to income and turnover, business opportunities, employment, number of customers, distribution of goods, business sustainability, competitiveness, rental costs, level of congestion, security and comfort, the culture of mutual cooperation, interaction relations, and the level of traffic accidents.

Implementation of Coastal Coastal Community Empowerment Program Policy in Labean Village, Balaesang District, Donggala District

Darnawati, Darnawati, Nuraisyah, Nuraisyah, Suasa, Suasa, Nuraisyah, Nuraisyah
Abstract: There are indications of issues in the implementation of the Coastal Community Empowerment Program in Labean Village, Balaesang Subdistrict, facing challenges in evaluating concrete actions by the Social Affairs Office related… elated to preventive, repressive, rehabilitative, and reintegrative efforts. The aim of this research is to analyze the Implementation of the Coastal Community Empowerment Program in Labean Village. This study utilized a qualitative approach with data collection techniques involving interviews, observations, and documentation with stakeholders such as the Social Affairs Office, village heads, community leaders, and related institutions to assess the strategies and evaluations conducted. The research findings show that communication strategies through direct meetings, print media, and social media have been successful in disseminating program information. Collaborations with village heads, community leaders, and a well-organized bureaucratic structure demonstrate strong efforts in supporting the program. However, the evaluation of concrete actions by the Social Affairs Office concerning preventive, repressive, rehabilitative, and reintegrative efforts needs further attention. In conclusion, there is a need for a focus on evaluating concrete actions and improvements in social evaluation strategies to ensure the sustainability and effectiveness of the Coastal Community Empowerment Program in Labean Village.

Evaluation of Achievements of National Educational Standards Policy at Primary Schools in Parigi Moutong District

Rizal, Rizal, Djuraid, Djuraid, Daswati, Daswati
Abstract: This research focuses on investigations regarding the non-attainment of National Education Standards in Parigi Moutong Regency Elementary Schools. Qualitative methods are used to describe holistic education policy evaluations.… tions. In this research, the validity of the data was strengthened through various techniques such as extended participation, careful observation, triangulation, peer checking, and case analysis. The equipment used by researchers includes interview guidelines, observation guidelines, and document recording. The CIPP (Context, Input, Process, Product) evaluation model is the main basis for evaluating education policies. This model is comprehensive and can be applied to policy aspects, from curriculum to institutional policy. The evaluation results show that the achievement of National Education Standards at Parigi Moutong Regency Elementary School is still not optimal. Factors such as community participation, limited facilities, low teacher innovation, and school principal management that is not yet optimal are the main obstacles. Learning processes that are less innovative and weak management of school principals are also a concern. Educational products, such as low AKM results and the lack of development of information technology and an independent learning curriculum, are important highlights in assessing the quality of graduates and human resources for teaching staff.

Discourse on the Domestication of Women: The Role of the Family During the COVID-19 Pandemic in Mamah Dede's Lectures (A Study of Critical Discourse Analysis)

Zahra Munir, Hazalia, Anwar, Miftahulkhairah, Leiliyanti, Eva
Abstract: This study aimed to analyze the linguistic patterns employed by Mamah Dedeh in her lectures pertaining to the domestication of women, with a focus on assessing the language utilized. Two lectures were delivered by Mamah… Dedeh, with each preaching having a duration of 4 minutes and 24 seconds and 3 minutes and 15 seconds, respectively. These lectures were recorded utilizing the stratified intentional sampling method amidst the COVID-19 pandemic. The analysis of the data involved the utilization of Halliday's transitivity theory and Martin and White's language evaluation theory, with the data presented in the form of transcripts of the two video lectures. The study revealed that Preaching I predominantly employed material and verbal mechanisms to communicate a message urging spouses to actively engage in domestic tasks. Consequently, as demonstrated by the second lecturer, it was established that the wife can contribute to the household's financial stability through employment.

Remote Sensing Study of the Impact of Social-Economic Development on The Scale of Land Use in The Shaki District

Artunov, Nofal
Abstract: The study investigates the changes in both the quantity and quality of land use in the Shaki district resulting from the increased level of social and economic development. Remote sensing was used to analyze the projects… implemented under the State program 'Social and Economic Development of Regions,' assessing their impact on land use. The projects were categorized as either 'changing' or 'replacing,' based on their degree of impact, scale, and transformations between areas. The study also examined the population distribution by altitude zones and settlement levels. The satellite images were decoded and the land use areas were divided into classes. The level of land use between 2001 and 2020 was analyzed using the support vector machine (SVM) method to calculate the scale, difference, and regional growth rate of individual areas. The changes that occurred were identified and explained. Additionally, the transitions between categories were studied, the main changing and expanding areas were identified, and the increasing and decreasing tendencies between classes were examined.

EVALUATION OF THE RETURN ON INVESTMENT FOR THE SCIENCEDIRECT SUBSCRIPTION: EVIDENCE FROM RESEARCH PRODUCTIVITY, CITATION IMPACT, AND ALTMETRICS AT THE UNIVERSITAS TERBUKA (2024–2026)

Ristiyono, Mohamad Pandu, Bashayeva, Nasywaa Sabina
Abstract: This study aims to evaluate the return on investment (ROI) of ScienceDirect subscriptions at Universitas Terbuka during the 2024–2026 period by examining research productivity, publication characteristics, and scholarly… y impact beyond conventional usage statistics. Rather than assessing subscription value solely through download counts, this study adopts a value-based assessment approach that integrates research performance indicators. A quantitative descriptive design with a bibliometric approach was employed. The dataset comprised 31 Scopus-indexed publications affiliated with Universitas Terbuka published between 2024 and 2026. Data were analyzed using publication productivity, citation performance, publication outlets, publisher distribution, and collaboration patterns. The findings indicate relatively stable research productivity, with 12 publications in 2024, 10 in 2025, and 9 in 2026. Publications were disseminated across various international publishers, predominantly Emerald, Turkish Online Journal of Distance Education, AIP Publishing, and Springer Nature, while no publication in the analyzed dataset appeared in Elsevier journals hosted on ScienceDirect. These findings suggest that the primary value of ScienceDirect lies not in serving as a publication destination but in functioning as a strategic knowledge infrastructure that supports literature discovery, research design, and scholarly writing. Consequently, evaluating subscription ROI should extend beyond COUNTER usage statistics and incorporate research productivity, citation impact, collaboration, and alternative metrics to capture broader institutional benefits. This study contributes a multidimensional framework for assessing electronic resource investments in academic libraries and provides empirical evidence to support evidence-based collection management and research policy in open and distance higher education institutions.

Multi-Criteria Evaluation Of Student Career Readiness Using An Intelligent Topsis-Based Decision Support System

Revi Gusriva
Abstract: The assessment of student career readiness requires a systematic approach that considers multiple competencies and experiences relevant to workplace demands. This study develops an intelligent decision support system based… ed on the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) to evaluate and map student career readiness. The study uses 20 student samples and five assessment criteria: field-specific competence (C1), internship experience (C2), communication skills (C3), digital literacy (C4), and English language proficiency (C5). Each criterion is assigned a weight based on its relative importance. The TOPSIS method involves decision matrix construction, normalization, weighted normalization, determination of positive and negative ideal solutions, distance calculation, and preference value calculation. The results show that Y11 achieved the highest preference value of 0.8296, followed by Y6 (0.7951), Y19 (0.7274), Y5 (0.7116), and Y2 (0.6999), while Y9 obtained the lowest preference value of 0.3112. Based on the classification results, 1 student (5%) was categorized as Highly Ready, 5 students (25%) as Ready, 12 students (60%) as Moderately Ready, and 2 students (10%) as Not Ready. These findings demonstrate that TOPSIS can effectively rank and classify student career readiness based on multiple assessment criteria. The proposed system can support higher education institutions in identifying students’ readiness levels and developing more objective, targeted, and data-driven career development strategies.

STUDENTS’ SELF-ASSESSMENT EXPERIENCE USING DUOLINGO SPEAK: A CASE STUDY IN SPEAKING CLASS

Najamuddin, Najamuddin, Rasyid, Muhammad Nur Akbar
Abstract: This study aims to analyze students’ experiences in conducting self-assessment using the Duolingo Speak application in speaking skills learning at a higher education institution in Indonesia. The focus of this research covers… covers five main aspects, namely: students’ self-assessment strategies, increased speaking confidence, improved vocabulary mastery, challenges encountered while using Duolingo Speak, and the enhancement of learner autonomy. This study employs a qualitative approach with a case study method, which aims to gain an in-depth understanding of students’ experiences in utilizing Duolingo Speak as a self-assessment tool in speaking learning. Data were collected through semi-structured interviews and documentation involving five students selected through purposive sampling, namely students who had used Duolingo Speak for at least one semester. The data were analyzed using thematic analysis through data organization, coding, theme identification, and conclusion drawing. The findings show that the use of Duolingo Speak provides positive learning experiences for students. The application helps students apply various self-assessment strategies, increases speaking confidence, enriches vocabulary mastery, and fosters learner autonomy. However, several challenges were also found, such as limitations in speech recognition accuracy and feedback that is not yet sufficiently detailed to support optimal reflective learning. Overall, Duolingo Speak can serve as an effective supporting tool in speaking skills instruction when combined with structured self-assessment guidance from lecturers, thereby enhancing the effectiveness of English as a Foreign Language (EFL) learning.

Design Of A Decision Support System For Prioritizing Village Infrastructure Development Using The SAW Method

Daud Brilian Simanjuntak, Edward Rajagukuguk, Surianto Sitepu
Abstract: Village infrastructure development planning often faces challenges in determining priorities due to limited budget allocations and assessment mechanisms that still tend to be subjective. This study aims to build an objective,… tive, transparent, and measurable Decision Support System (DSS) to determine the priority order of infrastructure development proposals in Asam Jawa Village, Torgamba District. The applied solution integrates the Rank Order Centroid (ROC) method to calculate criteria weighting based on relative importance, and the Simple Additive Weighting (SAW) method to process the alternative ranking calculation. The evaluation was conducted on 23 physical infrastructure proposals using four main criteria: urgency level (C1), physical condition (C2), benefits (C3), and population size (C4). The results indicate that alternative A4 (Construction of Borehole Well and Public Toilet at Field) and alternative A18 (Sejahtera Street Concrete Cast) achieved the highest preference score of 1.000000, followed by other infrastructure proposals in a structured manner. The combined use of ROC and SAW methods is proven to be effective and consistent in generating accurate rural development priority rankings. The integration of these two methods facilitates village government officials in making accountable decisions while minimizing cognitive bias risks in optimizing development budget allocation.