Abstract:Persaingan yang semakin kompetitif dalam industri distribusi bahan bangunan menuntut perusahaan tidak hanya menjaga kelancaran distribusi, tetapi juga membangun hubungan jangka panjang guna meningkatkan loyalitas pelanggan.…
an. Penelitian ini bertujuan untuk menganalisis peran sales dalam meningkatkan loyalitas pelanggan serta mengidentifikasi faktor-faktor yang memengaruhi peran tersebut pada PT Mitra Maju Mapan Cabang Bondowoso. Penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi dengan teknik penentuan informan secara purposive yang melibatkan Branch Sales Manager, tenaga sales, dan pelanggan tetap. Analisis data dilakukan melalui kondensasi data, penyajian data, serta penarikan kesimpulan dan verifikasi, dengan validitas data dijaga melalui triangulasi sumber dan teknik. Hasil penelitian menunjukkan bahwa sales berperan strategis dalam membangun loyalitas pelanggan melalui komunikasi adaptif, pelayanan responsif, komitmen, serta keterlibatan dalam membantu kebutuhan pelanggan. Loyalitas tercermin pada pembelian ulang, rekomendasi, dan keberlanjutan kerja sama. Faktor utama yang mempengaruhi efektivitas peran sales meliputi kualitas pelayanan, citra perusahaan, kepercayaan, dan kepuasan pelanggan. Penelitian ini mengimplikasikan pentingnya penguatan kompetensi interpersonal sales dan konsistensi pelayanan sebagai strategi mempertahankan loyalitas pelanggan secara berkelanjutan.
Increasingly competitive competition in the building materials distribution industry requires companies not only to maintain smooth distribution, but also to build long-term relationships to increase customer loyalty. This research aims to analyze the role of sales in increasing customer loyalty and identify factors that influence this role at PT Mitra Maju Mapan Bondowoso Branch. The research uses a qualitative approach with descriptive research type. Data was collected through in-depth interviews, observation and documentation using purposive informant selection techniques involving Branch Sales Managers, sales personnel and regular customers. Data analysis is carried out through data condensation, data presentation, as well as drawing conclusions and verification, with data validity maintained through triangulation of sources and techniques. The research results show that sales plays a strategic role in building customer loyalty through adaptive communication, responsive service, commitment, and involvement in helping customer needs. Loyalty is reflected in repeat purchases, recommendations and continued cooperation. The main factors that influence the effectiveness of the sales role include service quality, company image, trust and customer satisfaction. This research implies the importance of strengthening interpersonal sales competence and service consistency as a strategy to maintain customer loyalty on an ongoing basis.
Abstract:Latar Belakang : Nyeri menstruasi menyebabkan ketidaknyamanan yang mengakibatkan aktifitas wanita terganggu. Dsiminore sering disertai sakit kepala, mual, konstipasi atau diare, sering buang air kecil, dan terkadang muntah.…
ah. Kondisi ini bertambah parah apabila disertai dengan kondisi psikis yang tidak stabil, seperti stress, depresi, cemas berlebihan, dan keadaan murung atau gembira yang berlebihan Tujuan : untuk mengetahui Pengaruh Terapi Kompres Hangat Menggunakan Bantal Elektrik Terhadap Nyeri Haid Desain Penelitian : Pre dan Post with control Teknik sampel : total sampling. JumlahSampel : 62 responden Analisis data: Menggunakan uji normalitas,analisis univariat,bivariat dan menggunkan uji T Independen Hasil Penelitian : Hasil penelitian menggunakan Uji T Independen memiliki P-value sebesar (0,000). Kesimpulan : berdasarkan hasil Uji T Independen terdapat Pengaruh Terapi Kompres Hangat Menggunakan Bantal Elektrik Terhadap Nyeri Haid Disminore Remaja Putri Kelas 3 Di Smp Negeri 8 Tangerang
Abstract:Pendahuluan: Anak-anak Indonesia belum menunjukkan sikap kritis dan hati-hati saat memilih makanan mereka. Oleh karena itu, anak-anak di sekolah dasar harus dididik lebih banyak tentang nutrisi melalui pendidikan Pedoman…
Gizi Seimbang (PGS). Tujuan: Tujuan penelitian ini untuk mengetahui pengaruh edukasi gizi seimbang dengan media poster, leaflet dan permainan index card match terhadap perubahan tingkat pengetahuan, sikap dan perilaku gizi seimbang. Desain Penelitian: Jenis penelitian yang digunakan adalah kuantitatif dengan menggunakan desain penelitian quasi eksperimental one grup pre-test post-test without control yaitu metode penelitian yang dalam pelaksanaannya menggunakan test awal (pre-test) dan tes akhir (post-test) tanpa adanya kelompok kontrol atau pembanding. Tehnik Sampel: Sampel jenuh atau total sampling. Jumlah Sampel: 50 orang. Analisa Data: Analisa data menggunakan Uji Wilcoxon. Hasil dan Kesimpulan: Berdasarkan dari hasil Uji Wilcoxon menunjukan gambaran pengetahuan (Asymp.sig = 0,000), sikap (Asymp.sig = 0,000) dan perilaku (Asymp.sig = 0,000) yang artinya bahwa ada pengaruh pendidikan gizi seimbang melalui media poster leaflet dan permainan index card match terhadap perubahan tingkat pengetahuan, sikap dan perilaku gizi seimbang.
Abstract:Latar Belakang: Asap rokok merupakan salah satu penyebab utama berbagai penyakit serius, seperti penyakit jantung, paru-paru, dan kanker. Remaja adalah kelompok yang rentan terhadap paparan asap rokok, baik secara aktif…
maupun pasif. Oleh karena itu, edukasi kesehatan tentang bahaya asap rokok sangat penting untuk meningkatkan pengetahuan dan kesadaran remaja tentang risiko yang ditimbulkan oleh asap rokok. Tujuan: Penelitian ini bertujuan untuk mengetahui pengaruh edukasi kesehatan terhadap peningkatan pengetahuan tentang bahaya asap rokok pada remaja di SMK Citra Madani, Kabupaten Tangerang. Metode: Penelitian ini menggunakan desain Penelitian ini menggunakan bersifat kuantitatif dengan desain eksperimen (quasi experiment) yang dirancang dengan One Group Pre-test Post-test without control. Sampel penelitian terdiri dari 60 remaja yang tehnik pengambilan sampelnya menggunakan nonprobability sampling dengan purposive sampling. Hasil: Hasil penelitian menunjukkan bahwa p – Value dari tingkat pengetahuan sebelum dan sesudah diberikan edukasi kesehatan diperoleh 0,000 <ɑ(0,05), maka dapat disimpulkan bahwa Ha diterima dan Ho di tolak yang artinya Ada pengaruh edukasi kesahatan terhadap tingkat pengetahuan siswa/siswi SMK CITRA MADANI. Kesimpulan: Edukasi kesehatan terbukti memiliki pengaruh yang signifikan terhadap peningkatan tingkat pengetahuan tentang bahaya asap rokok pada remaja di SMK Citra Madani, Kabupaten Tangerang..
Abstract:In the digital era, shopping with e-commerce is a necessity for the community, especially the millennial generation who have high mobility. The purpose of this study was to examine the effect of the variables Customer Satisfaction,…
tisfaction, Technology Acceptance Model (TAM) and Product Quality on the decision to buy e-commerce products. The object of research is the living community in Jabodetabek area, with a design using descriptive quantitative. The research data source is primary data obtained by distributing questionnaires to respondents to the population of communities who live in Jabodetabek area with the sample selection technique using random sampling of 107 respondents. Data analysis used Structural Equation Modeling (SEM) with PLS 3.0 software. The research results prove that The Customer Satisfaction variable based on the statistical t value obtains a value of 0.174 < 1.96, so it can be stated that the Customer Satisfaction variable has no significant effect on the dependent variable Buying Decision.While based on the P-Value obtained 0.862 > 0.05, it means that the Customer Satisfaction variable has no significant effect on the dependent variable Buying Decision.The Technology Acceptance Model variable based on the statistical t value obtains a value of 2.99 > 1.96, so it can be stated that the Technology Acceptance Model variable has a significant effect on the dependent variable Buying Decision.While based on the P-Value obtained 0.003 < 0.05, it means that the Technology Acceptance Model variable has a significant effect on the dependent variable Buying Decision. The Product Quality variable based on the statistical t value obtained a value of 1.304 < 1.96, so it can be stated that the Product Quality variable has no significant effect on the dependent variable Buying Decision. While based on the P-Value obtained 0.193 > 0.05, it means that the Product Quality variable has no significant effect on the dependent variable Buying Decision.
Abstract:This paper discusses the practice of religious plurality within the Indonesian Armed Forces. To support the main task of soldiers and the success of the task, they are equipped with faith and purity, good moral values and…
d noble character. Religion has a significant role in supporting military tasks. Data collection techniques in this study used observation then, followed by interviews. Forms behaviour The TNI AD in maintaining harmony between members of different religions includes anjangsana, working together to achieve common goals in religion, sympathy and empathy, tolerance and mutual respect. Adaptation conducted interfaith religious packed reasonably. Goal TNI AD attachment is the goal achieved that is harmony and tolerance Inter-religion. Function Integration TNI AD is carried out by issuing governing policies about members of TNI AD, which religious Islam, Christian, Hindu and Buddhist for holding religious ceremonies simultaneously on the day and at the time same. That is day Friday o'clock 18.30 WIB. The system of Latent Maintenance, which the Indonesian Army maintains, improves individual motivation and the cultural patterns that create and maintain the motivation.
Abstract:Facilities Management (FM) role becomes more significant in the day-to-day operations of most of organizations. The FM team ensures that operations of organizations will run smoothly without downtime, provide safe working…
g environment, comply with regulators, and provide one-stop-shop service for employees that can benefit the organization in retaining and attracting top talents. This research aims to assess the performance of FM before the pandemic, and the start of the new normal and compare the operations on these timelines to identify the inefficiencies and opportunities for improvement that can lead to an effective, efficient, and consistent quality performance. The researcher includes the assessment of gaps, management capabilities, technologies, factors influencing performance and productivity, and ways of adapting to the changing external business landscape. To interpret the collected data, frequency and percentage, mean and standard deviation, Pearson-r correlation were used in quantitative data, and thematic analysis for the qualitative responses. The data gathered from the FM team supporting different clients and as senior leaders, signifies that there is no significant difference in operations and technology to support clients. However, minor improvements and recommendations by senior leaders can be considered and can contribute to effective and efficient operations.
Abstract:This study aims to determine and understand the performance of plantation field extension workers who work in the context of managing the National movement program of cocoa in Sigi Regency. This research uses the performance…
ance theory proposed by Robbins, consisting of 3 main aspects of assessment, namely: motivation, ability, and opportunity. The research method used, qualitative with a descriptive approach, involved a number of informants interviewed during the study, in addition to displaying as supporting data secondary, the results of the study of literature and the study of documents. This study concluded that the performance of agricultural extension workers working in the National movement program for cocoa in Sigi Regency has not been maximized, not only due to aspects of: motivation, ability, and opportunity, but also caused by various other factors.
Abstract:Based on an observation result in Cigalontang Village Cigalontang Sub district Tasikmalaya District it was found that some issues such as Village Owned Enterprises of Cigalontang Village was not right in choosing type of…
business and did not achieve the objectives of establishing Village Owned Enterprises of Cigalontang Village. Furthermore, the writers formulated a problem “How is the Management Effectiveness of Village Owned Enterprises of Cigalontang Village in Cigalontang Village Cigalontang Sub district Tasikmalaya District?” The objectitive of this research was to determine and to describe the the Management Effectiveness of Village Owned Enterprises of Cigalontang Village in Cigalontang Village Cigalontang Sub district Tasikmalaya District. Theory applied in this research was effectiveness theory analyzed based on effectiveness measures, they are program understanding, right on target, timeliness, goal achievement and real change (Sutrisno, 2010:125-126). This research applied descriptive research method with qualitative approach. Techniques of data collection used were interview, observation and documentation study. Based on research results and discussion, the writers may conclude that the Management Effectiveness of Village Owned Enterprises of Cigalontang Village in Cigalontang Village Cigalontang Sub district Tasikmalaya District has not been effective yet. From five of effectiveness scope dimensions, three dimensions have not been applied well, they are right on target, goal achievement and real change while two effectiveness measures applied well were effectiveness measures in program understanding and timeliness ones.
Abstract:Masamba and Baebunta District which are located in North Luwu Regency are disaster-prone areas and have a high potential for natural disasters. On July 13 2020, there was a flash flood which damaged infrastructure, public…
c facilities and caused casualties. Until now, the government is still continuing to make improvements. The results of the study indicate that the Management of Infrastructure Development in Masamba District, North Luwu Regency is still experiencing problems. This is due to a lack of estimate regional expenditure revenue-APBD funds which has made infrastructure development unfinished because these funds have been used in handling the Covid-19 virus. To find out how the Management Function of Post Flood Disaster Infrastructure Development in Masamba District, North Luwu Regency. Using the theory of George R Terry which consists of four aspects namely planning, organizing, actuating, and supervising. These four aspects will be used in research to analyze more deeply regarding the research to be carried out. As informants consisted of: PUPR Service, BNPB, Head of Maipi Village, Head of Baloli Village, Head of Bone Village, Old Head of Bone and the Community. This study used interview techniques, observation of research locations, and documentation. Using qualitative methods with descriptive research type.