Abstract:Abstract: Higher education is an institution engaged in services that provides services to internal and external consumers consisting of students, stakeholders and alumni both academically and non academically. The services…
ces provided determine the satisfaction of consumers. Higher education values are manifested in the form of accreditation. The value of accreditation is expected to be in accordance with the quality culture that runs in universities. To ensure customer satisfaction, universities must always evaluate the service policies provided based on established university standards. Evaluation is done by conducting an internal university quality audit. In the future, this activity will be routinely carried out to ensure that activities in higher education are in accordance with the standards set as a process for implementing a higher education quality culture. This is expected to be able to encourage the superior value of higher education accreditation by conducting analysis, costs and providing advice to support decisions by the highest leadership. The application of this framework analysis uses the Actor Network Theory approach to see the relationship between actors in the application of information technology so that the resulting information system is acceptable and in accordance with existing business processes at universal universities. The results of this study are a framework for making information systems based on the results of web-based ANT analysis.
Keywords: actor network theory; audit; iaps 4.0; it framework; internal quality of PT
Abstrak: Perguruan tinggi merupakan suatu lembaga yang bergerak dibidang jasa yang memberikan pelayanan kepada para konsumen internal dan eksternal yang terdiri dari mahasiswa, stakeholder dan alumni baik secara akademik dan non akademik. Pelayanan yang diberkan menentukan kepuasan para kosumen. Nilai perguruan tinggi diwujudkan dalam bentuk akreditasi. Nilai akreditasi diharapkan sesuai dengan budaya mutu yang berjalan didalam pergurua tinggi. Untuk menjamin kepuasan konsumen maka, perguruan tinggi harus selalu melakukan evaluasi terhadap kebijakan pelayanan yang diberikan berdasarkan standar perguruan tinggi yang ditetapkan. Evaluasi dilakukan dengan cara melakukan kegiatan audit mutu internal perguruan tinggi. Kegiatan ini kedepannya secara rutin dilakukan untuk memastikan aktivitas didalam perguruan tinggi sesuai dengan standar yang ditetapkan sebagai proses untuk menerapkan budaya mutu perguruan tinggi. Hal ini diharapkan mampu mendorong nilai unggul akreditasi perguruan tinggi dengan melakukan analisis, penilaian dan pemberian saran sebagai pendukung pengambilan keputusan oleh pimpinan tertinggi. Penerapan analisis kerangka kerja ini menggunakan pendekatan Actor Network Theory untuk melihat hubungan antara actor dalam penerapan teknologi informasi sehingga system informasi yang dihasilkan dapat diterima dan sesuai dengan bisnis proses yang ada pada universitas universal. Hasil dari penelitian ini adalah sebuah kerangka pikir untuk pembuatan system informasi berdasarkan hasil analisis ANT berbasis web.
Kata kunci: actor network theory; audit; iaps 4.0; kerangka kerja ti; mutu internal PT
Abstract:The admission process in Integrated Islamic Junior High Schools (SMPIT) often faces challenges of subjectivity, inefficiency, and lack of transparency in determining selection results. This can lead to inappropriate student…
ent placement and decreased trust from stakeholders. This study aims to develop a Decision Support System (DSS) based on a combination of Analytic Hierarchy Process (AHP) and Simple Additive Weighting (SAW) to improve objectivity and accountability in student selection. AHP is used to determine the weights of the four main academic criteria-the report card scores of Mathematics, Science, Indonesian, and English-based on consistent expert judgment. Furthermore, the SAW method processes the normalized and weighted scores to produce a final ranking of 100 prospective students. The implementation results show that the AHP-SAW integration is able to produce quantitative, transparent, and data-based rankings, thus minimizing subjectivity in the selection process. It provides a structured and replicable model, supporting fairness and efficiency in student admission. This approach is relevant to be applied in educational institutions that want to align the selection process with Islamic educational values and multi-criteria-based objectivity principles.
Abstract:The increasing complexity and dynamics of the business environment at local, regional, and global levels have driven PT PLN (Persero)’s Internal Audit Unit (SPI) to adopt a Purpose-Driven Internal Audit approach, positioning…
ioning the audit function as a strategic partner for long-term organizational success. However, the Internal Stakeholder Satisfaction Index for assurance services in the Construction, Generation, and New Renewable Energy Audit Division (AKP) fell short of its targets in 2023 and 2024. This study aims to analyze the impact of audit service quality—comprising tangibles, reliability, responsiveness, assurance, and empathy—on auditee satisfaction. Using a quantitative approach with PLS-SEM and Importance–Performance Map Analysis (IPMA), data were collected from AKP Division auditees in 2024. The results show that all dimensions of audit service quality positively and significantly influence satisfaction, with responsiveness and empathy being the most dominant factors. The findings offer practical insights for SPI PLN in prioritizing service improvements based on user perceptions and provide theoretical support for the SERVQUAL model as a key psychological mechanism in fostering satisfaction within trust-based professional services
Abstract:This study aims to analyze and describe the performance of the General Election Commission (KPU) of Maluku Province in organizing the 2024 Presidential Election, and the influencing factors in Ambon City. The research problems…
oblems addressed in this study are: 1) How is the performance of the KPU of Maluku Province in organizing the 2024 Presidential Election? and 2) What are the supporting and inhibiting factors in Ambon City? The study involved 14 informants. The research method used is a descriptive qualitative approach, with data collection techniques including interviews, observation, and documentation. Data were analyzed using descriptive qualitative analysis techniques. The findings show that the performance of the KPU of Maluku Province in organizing the 2024 Presidential Election in Ambon City is in good condition, based on dimensions such as work responsiveness, work accountability, work effectiveness, and work efficiency. This performance is influenced by factors such as human resources (HR), technological support, collaboration with stakeholders, and community participation.
Abstract:Penelitian ini menganalisis tantangan hukum dalam menyeimbangkan inovasi Generative AI (GenAI) dan kebutuhan regulasi di Indonesia, mengidentifikasi celah regulasi, dampak sektoral, serta merumuskan rekomendasi kebijakan…
berbasis prinsip keadilan dan keberlanjutan. Metode: Penelitian menggunakan studi pustaka kualitatif dengan pendekatan deskriptif-analitis. Studi mengidentifikasi tiga tantangan utama: (1) Regulasi yang tidak adaptif, di mana UU ITE, PDP, dan Hak Cipta gagal mengatur aspek krusial GenAI seperti status hukum output AI, bias algoritma, dan penggunaan data pelatihan; (2) Ambang akuntabilitas yang ambigu, menyulitkan penentuan pihak bertanggung jawab atas konten ilegal atau disinformasi berbasis AI; serta (3) Dampak sektoral tidak terantisipasi, termasuk risiko hallucination di sektor keuangan, plagiarisme pendidikan, dan disrupsi tenaga kerja kreatif. Solusi yang diusulkan mencakup regulasi berbasis risiko, amandemen UU Hak Cipta untuk ciptaan AI, kolaborasi multistakeholder, dan regulatory sandbox untuk inovasi terkendali.
Abstract:Public-private collaboration is a vital strategy in managing sustainable tourism destinations, integrating diverse stakeholders to balance economic growth, environmental sustainability, and social equity. Despite the hospitality…
pitality sector’s key role in tourism governance, research on its collaboration with public institutions, particularly in Makassar, Indonesia, remains limited. This study examines MaxOne Resort and Hotel Makassar to explore the mechanisms, challenges, and outcomes of public-private partnerships (PPPs) in sustainable tourism destination management (STDM). Using a qualitative case study approach, the research employs in-depth interviews, participatory observation, and policy analysis to investigate how MaxOne Resort collaborates with local government and communities to implement sustainability initiatives. The findings reveal that structured mechanisms such as formal agreements, joint projects, and stakeholder committees facilitate sustainable governance. MaxOne Resort actively engages in environmental conservation, community empowerment, and responsible tourism practices, positioning itself as a sustainability model within the hospitality sector. However, regulatory misalignments, funding constraints, and inconsistent stakeholder engagement present significant challenges. The study underscores the relevance of the Penta-Helix framework, highlighting how collaboration among government, private sector, academia, community, and media enhances the legitimacy and effectiveness of sustainability initiatives. This research contributes to the literature by providing a localized analysis of PPPs in Makassar, bridging the gap between theoretical models and practical applications. The findings offer policy recommendations to strengthen stakeholder collaboration, optimize governance structures, and support sustainable tourism development in emerging destinations.
Abstract:This study examines the role of public relations (PR) ethics in enhancing PT Kereta Api Indonesia's (PT KAI) competitive advantage in the railway industry. Ethical practices in PR are vital for fostering stakeholder trust,…
t, improving customer satisfaction, and enhancing employee engagement, all of which contribute to sustainable growth and market leadership. Adopting a qualitative research design and a case study approach, the research investigates how ethical principles such as transparency, integrity, equity, respect, and responsiveness are applied within PT KAI’s operational and strategic frameworks. Data collection involved document and thematic analyses, emphasizing ethical practices’ impact on stakeholder relationships and competitive outcomes. The findings highlight that PT KAI’s ethical initiatives strengthen its reputation, promote customer loyalty, and support a positive workplace environment. Despite these successes, challenges remain, including the absence of formalized ethical guidelines and the need for ethical leadership. The study concludes that integrating PR ethics into organizational culture enhances competitive advantage and ensures long-term sustainability in a dynamic market.
Abstract:This study aims to analyze the influence of Tax Planning, Sales Growth, and Dividend Policy on Firm Value in the consumer goods manufacturing sector listed on the Indonesia Stock Exchange (IDX) from 2018 to 2022. The independent…
ependent variables analyzed include Tax Planning, Sales Growth, and Dividend Policy, while the dependent variable is Firm Value. This research utilizes secondary data from financial statements, with sample selection using purposive sampling techniques, resulting in 65 observations from 13 companies that meet the established criteria. The analysis is conducted using multiple linear regression methods. The results indicate that Tax Planning has a negative and significant effect on Firm Value, while Sales Growth does not show a significant effect. On the other hand, Dividend Policy has been proven to have a positive and significant influence on Firm Value. These findings provide valuable insights for management and stakeholders in formulating corporate strategies to enhance firm value through more effective tax and dividend policies.
Abstract:Evolusi industri 4.0 saat ini dapat dilihat secara jelas seperti apa perkembangan teknologi berkembang masif dan tidak dapat dibendung serta terjadinya persaingan dalam berinovasi untuk memenangkan industri yang semakin…
ketat. Transformasi relasi kerja masyarakat industrial dan digital tidak saja menciptakan pola dan cara kerja baru dalam pasar industri namun juga berpengaruh pada pemegang kebijakan dan pemegang kekuasaan yang dapat berubah sejalan perkembangan aset dan modal yang bergerak dengan cepat dalam masyarakat digit. Adanya relasi kerja masyarakat industrial dan digital bertujuan untuk membangun hubungan yang sinergis di dalam persoalan permasalahan ketenagakerjaan serta agar dapat mengembangkan bisnis dan inovasi agar setara bahkan melebihi secara global di era industri 4.0. Transformasi relasi kerja masyarakat industrial dan digital inipun telah membawa banyak perubahan seiring semakin canggihnya kemajuan teknologi, dengan adanya berbagai jenis platform digital di Indonesia memberikan banyak manfaat dalam mencapai efisiensi waktu dan cara kerja, efektifitas biaya produksi, produktivitas kinerja, inovasi produk dan layanan, kolaborasi dengan stakeholder, walaupun diaspek lain tidak dapat dipungkiri ada berbagai permasalahan yang belum terselesaikan. Oleh karena itu transformasi relasi kerja masyarakat industrial dan digital ini harus dijadikan sebagai solusi strategis dalam pertumbuhan teknologi dan tenaga kerja, ekonomi baru serta pelaku usaha dalam menciptakan kesejahteraan yang lebih mapan dan layak bagi kehidupan masyarakat. Penelitian ini mengadopsi metode kualitatif dengan pendekatan dekriptif kualitatif. Pendekatan deskriptif kualitatif adalah suatu metode penelitian yang bertujuan memberikan gambaran rinci dan mendalam tentang fenomena atau kejadian.
Abstract:Language learning through online collaborative learning is a complex process because it requires thoughtful and pedagogical considerations in its design, implementation, and evaluation. To understand language in online collaborative…
ollaborative learning, it is very important to include stakeholders' perspectives on their lived experiences. A qualitative case study was chosen to conduct this research. SMA Negeri 6 Surakarta and SMA Negeri 1 Surakarta were intentionally included in the study. The data were collected from semi-structured interviews of students and teachers and online and offline observations. The collected data were analyzed using the method of constant comparative analysis. The results clarified that several proactive supports (social, pedagogical and technical support) play a crucial role in promoting meaningful collaboration. The presence of the teacher is an important factor that create the collaboration to proceed as desired setting the stage, modeling the desired expectations and guiding the students to achieve the expected results. The assignments and assessments also affect the level of student engagement; therefore, it is recommended to include both formative and summative assessments for both the product and the collaborative process. The findings of this study have implications for the scaffolding and specificity of language learning through online collaboration to support online educators.